Advanced MP3 Players Avis 

Unbelievably bad experience- I buy things online on a regular basis. This is the first time that I have been declared to be a security risk without any explanation given.

Poorest customer service I have ever come across- that includes countries other than the UK too. Do yourselves a favour and stay away from these crooks.

EDIT:
About AMP's response below:
I got my billing details/CVV code wrong? On three different cards? You must be joking.

A professional reply? Don't make me laugh...
"Unfortunately I cannot provide any further information on the decision taken"

EDIT 2:
They have now deleted my AMP account too.

I contacted AdvancedMP3 Players yesterday via their website contact form but when I tried 6 times to ring the company at 1.15pm today 21 June 2019, I was unable to speak to someone. The phone system asked me to press a number, which I then immediately did, but silence followed and I never got to speak to anyone.
I have bought products from the company in the past (and have successfully spoken to people there) but after 6 attempts my enthusiasm disappeared and only frustration was left.
I wanted to clarify when the Astell & Kern SP2000 DAP was going to be available as I am interested in upgrading from my existing Questyle QP2R.
Sorry guys but being completely unavailable is lousy service.

UPDATE FOLLOWING YOUR RESPONSE:

As you are now aware I was using my home BT landline but yes, I did use 141 (as I routinely do without any problem elsewhere). I have no problem at all with AdvancedMP3Players taking steps to reduce spam or nuisance calls but it must be essential that you state in bold, under the telephone numbers on your website, that 141/withheld numbers will prevent genuine customers like me from being able to speak to anyone.

Ordered a FiiO FA7 on a Saturday.
On the Monday it shows as Picking via Fulfilment Warehouse (Amazon). After 2 days I call to enquire and I am told that they will dispatch on the following day.
Dispatch did not happen on the following day and still waiting...
I know they have up to 30 days to deliver what I ordered as per the CCR but this needs to be made clear at the time of ordering.
If it was going to take a week to have it dispatched and another for delivery, I wouldn't have bought anything from them. It is annoying as I tend to try to order from small businesses and not amazon but you need to be honest with your customers.
Amazon next time....

Outstanding customer service. I had a pair of IT01s (that I absolutely loved) that got faulty twice within a short period of time and AMP replaced them immediately and refunded all return costs. Highly recommended!

Bought a sound magic e10 in earphones that I had to replace twice within six months. It became faulty a third time which Advanced Np3 refused to replace.

Appalling and waste of my money.

Beware

Great shop with a wide selection and good prices. I had a particular question about placing an order from outside the UK, sales supervisor Chris was very quick to respond and helpful. Highly recommended!

Good selection of mp3 players (used to be better) and accessories.
Usually 5% or 10% code pops up when first enter web page.

I bought a pair of Westone W30s from the guys at Advanced MP3 players. They were super helpful, answering all my questions before I bought. I had an issue with the first pair of headphones, which they promptly replaced, with really quick delivery both times, good packaging and great comms. Definitely recommend.
Thanks.

Great personal service. Kept me updated on my pre order of a Questyle QP2R from initial ordering to dispatch. It was sent by Fedex on Tue afternoon 22nd Aug and I was expecting it on Fri. It arrived 7am Wed 23rd, post free, beat that! Everyone there I have spoken to has been very friendly and helpful and that means a lot to me. I would shop there in the future as a first choice and recommend them to anyone. Thanks.
P.S. The Questyle is awsome.

Fast delivery. Lovely earphones.

Thank you for the help on the phone regarding working out the best player for my requirements. Very happy with the one I went for, music never sounded so good!

Service second to none. They could not have been more helpful when I mistakenly thought my MP3 palyer had a fault. I returned i to them and they checked it thoroughly. Turned out to be me at fault and not the machine but they were brilliant

Great service, which I've used twice now. Fast delivery and company dealt directly with supplier when equipment faltered to get me new set straight away.

Ordered a Sonos Play 5, great price and prompt delivery, will use again!

Very friendly and helpfull people. Thanks

I can whole heartily recomend this company as I ordered Friday with a delivery of Tues. Wed. of the next week when I phoned to try to upgrade the delivery to Sat. or Mon. I was told as it was at a warehouse and not in their local stores he couldn't promise anything but non the less try for me. But regardless of that it meet up with a 128 GB Micro SD for it at my local DPD delivery center and was delivered along with that and I had paid a Saturday delivery premium for that! So in a way of thanking them I ordered a Base for it, and that also arrived the next day by Special Delivery. I did pay for that but all the same need I say more?
Steve G. North London

Always excellent service. A company staffed by people who understand the principle of 'right first time'.

I ordered a player in the morning and had an email saying it had shipped the same afternoon. would buy from here again

Expertise with niche products is unmatched - the best place to find the latest Hi Res Audio players, so the first stop for me. Great advice when selecting a player to use, plus backup when I had initial questions on receipt. Would support again.

Having bought a pair of headphones that became distorted and faulty after a couple of uses, I returned them and they were 'replaced' efficiently. Second pair arrived and soon broke with same fault (leading me to assume it was the same pair that had been patched up to survive warranty period), contacted to advise and was told that my warranty period had now expired and nothing more they can do. When buying a pair of headphones you expect to hear music through them, the same way that when buying a fridge you expect it to keep food cold, if you can't meet the customers basic expectations then don't sell the product. Would not buy from here again.