AeroTickets Avis 

Max is a very good agen with lots of patient. He is a very gpod sales man despite not willinng to go on with the purchase but with his persistent and encouragement I bought my ticket. I am very happy to buy it eventually.

Bob was very efficient and patient when handling my travel plans .he tentatively listened to my questions and came through for me which I am very grateful for so thanks again Bob will definitely use aero tickets for my next flight

I used AeroTickets for our trips to Zambia in April /May 2026. My travel consultant (Edwin) was fantastic from the booking, to good communication before and after the journey. The support he gave us was great. I have no hesitation to recommend the company and in particular. Edwin for your next travel booking.

Jason is a great member of staff. He is very helpful and kind.

It is good experience with the company, their customer service is good, quick response to calls and emails, well organized and be honest to all customers. Also Bob their staff is good, reliable, friendly, trustworthy and well behaved.

Very reliable customers to deal with, especially when booking your group and family tickets.

If you want to lose your peace of mind, use Aeroticket.

10 February: I made a flight reservation with Aeroticket and paid an initial amount of £25.
23 February: Booking terms were confirmed and I was asked to check and confirm names via email. The total fare was stated as £2,650.
23 February: I provided the requested written confirmation confirming names and other details correct.
23 February – 29 May: I made the agreed instalment payments as follows: £700, £700, £525, and £700, and repeatedly requested written confirmation of receipt. I ensured I had written documentation of all correspondence and payment was only via Card.
2–5 June: I provided a screenshot of the final payment on 4 June when requested and asked for my tickets. I was asked to confirm my passenger details, I expressly reconfirmed again by email on 5 June that the booking details were correct and instructed issuance of my e‑tickets.
10 June: Upon chasing, I was informed by telephone that my ticket had “expired” because I allegedly failed to confirm details of the names before 5:00 pm on 5th June, and I was offered alternative dates or to pay additional sums.
At no point in the prior written communication was it specified a unilateral, time‑limited requirement that I reconfirm the booking before 5:00 pm. My confirmation of the booking details on 23 February and my subsequent email on 5 June satisfied the confirmation requested. I was told I must accept alternative dates or pay additional sums or they could refund me.

I asked this to be put in writing, Agent wrote
"So on the phone conversation. I try to explain you that, you reservation was expired form airline. Due to late confirmation reply. so now I have two options for you.
1 Option: You can take the same airline on current fare whatever difference will be come. We can pay half and half you can pay for your tickets. I will give you the tickets.
2 option: You can take different airline and I will pay the fare difference also. You don’t need to pay anything".

You just can imagine the frustration, disappointment and anger I felt after all plans had been in place since February and now being told this in June for a flight scheduled for July. I requested I wanted my refund, I wasn't going to continue with this. I had to find a way to sort myself and family out of this. I was promised 3-4 working days for refund, it has been 18 days since and haven't received it. Agent isn't taking my call anymore.

Upon reflection, I should have known better than book with a horrible service I wasn't sure of from the get go.

Buyer beware, do not be a victim. Learn from my example so you don't experience it yourself.

Do not be deceived by the number of 5 star reviews on here, the question I would ask myself is, who wrote the reviews?

Good job done

Oscar was very understanding and very efficiant

Excellent service from Steve.Very helpful throughout..you are amazing .Thanks so much Steve

The company is very reliable and the staff in customer service is amazing. I would like to thank Mr. Duke who worked and supported me and my family in booking my flight without any disappointment. Thank you Duke for your service.

My first time using this service in 2024, as a traveller, Victor helped me through booking my flight and also for sister without any stress. I'm back again now and dealing with a professional agent Oscar who has been very patient and helpful all through my new booking. I cannot fault him in anyway in the way he's currently dealing with my booking

Oscar has been of great help. He is polite, courteous and professional. I highly recommend him.

James was incredibly patient and helpful throughout the booking process. He took the time to find me a great flight that fit my budget without compromising on quality. I really appreciated his professionalism and would happily recommend him to anyone looking for a reliable travel agent.

James has been very helpful with sorting out my tickets taking into consideration my requests.

Had a great experience, the service was excellent by Mr.Cliff. He was so helpful, supportive and respectful. Was very happy to assist customers. Was very polite during the entire booking process. Highly recommend to everyone. Appreciate the support. Thank you Cliff.

I have been buying my travelling tickets with this agent Frank for the past 5 years. And I must confess this guy is very good that whenever I want to book my ticket he's always ready to assist you. The customer relations is very superb and I always recommend him to all my friends & family.

Had a great experience,The service was excellent, Victor was so helpful and very polite during my booking process.i highly recommend him.

Top man. Patient and understanding. Polite. And just all around great guy. Thanks Steve for helping us with the trip to emirates. We will deffo be using the service again.

Bought my ticket at a good rate overall and the Agent Cliff did a good job