AFC Home Warranty Avis 

Gave me a good experience as a first time home buyer

No pressure sales. After contacting several other home warranty providers, the AFC associate I spoke with - Patrick - was professional and ready to answer any questions quickly and honestly; did not try and push the product to me. He only provided straightforward information regarding what various plans AFC offers, and which would be the right fit for my home warranty needs. I feel confident in switching from my previous home warranty plan to AFC. I am now paying half of what I used to pay monthly on a previous plan by switching to AFC!

It was explained to me that was not a warranty company. I have been waiting for a check for my HVAC for almost 3 three months. The customer service is the worst.

So far so good. Everyone seem to be on the ball. The help by the account manager was great.

Great information,great pricing for good coverage.

call back and reminders. Have not used yet.

Friendly and knowledgeable associate: Rachel C. All of my questions were answered-information was promptly emailed to me.

Buyer beware. Based on my experience, this company appears to look for technicalities or loosely interpreted exclusions to deny valid claims—even when the stated reason is not clearly supported by their own contract or addendum.

The technician who came to my home verbally explained the issue one way, but the written report submitted to the warranty company reflected something completely different. That written version was then used as the basis to deny my claim. When I questioned the discrepancy, I was told I could obtain a second opinion and resubmit the claim for reconsideration. However, even the independent company I hired for that second opinion warned me that this is a common tactic used by some home warranty companies, and that approvals after initial denial are extremely rare.

The process felt misleading and inconsistent, and I do not feel the company acted in good faith. Consumers should review their contracts very carefully and proceed with caution before trusting this company with major home repairs.

I would not recommend doing business with them.

Patrick displayed exceptional customer service. I look forward to seeing how well you all hold up to the contract.

they have 10 excuses for not to cover my item

First claim I made, AFC pre-scheduled the technician and then lied claiming they never did. The technician worked it out with me, but struggled with their communication channels. Second claim, and now it's an emergency, the agents know absolutely nothing. Apparently they outsource an answering service with the absolute salt of the earth that you'd wonder how they hold a job there, and then the main person answering claims incorrectly that the manufacturer's warranty is still in-service. When I found out it's not transferable to me, I can't get them on the phone anymore. They might as well not even be covering my home at this point.

Kevin Downs was a wonderful representation of your company

Very disappointed since we have been clients for a really long time. The one time that we go to use the policy, you guys say that we can’t. Should have gone with another agency or the one that our realtor had recommended.

Mike Pettway was very helpful and knowledgeable. A pleasure to deal with.

Easy how it takes to do the application for start to finish

Ittook8daystogetarepairpersontomy house.
He wasn't sure what was wrong
He went back to order 3 items.
Never heard from him again.
Had a different person arrive about 4-5 days later.
He said 2 of the items were working fine.
He tried to order the 3rd part and it wouldn't allow him blaming the failure of a spring on us.
I lost everything in my refrigerator and freezer.
You're lucky this review is a 2.

Easy to sign up. No limit on repairs/replacements.

I look forward to having AFC as my new home warranty company.

Michael was very thorough and his follow up has been excellent