Affinity Villas Avis 

744
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This was the first time we have used Affinity Villas, we usually use another company. However, we were really impressed with the customer service (especially Jane) who were helpful and informative.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I recently stayed at this villa in Portugal in October, and unfortunately my experience was far from what I expected. Upon arrival, I was taken aback by the condition of the property. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just came home from a wonderful stay at 56 Vale do Mihlo villa in Carvoeiro. Was welcomed with a gorgeous hamper of food and wine. The villa was spotlessly clean, light and airy, comfortable beds, pri... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Stayed in Villa Marianna in Carvoeira, such a wonderful place, 4 adults & 2 teenagers. The pool was huge. We found the kitchen well equipped & had all utensils etc needed for a bbq. Great to be able t... Voir plus

À propos de l'entreprise

  1. Location de vacances

Informations provenant de diverses sources externes

Algarve villa holiday rental specialist, offering exclusive villas with private pools along the length of Portugal's Algarve coastline.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

744 avis

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2 étoiles
1 étoile

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3,8

Tous les avis

(744)

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Noté 5 sur 5 étoiles

Casa Marianna was gorgeous

We thoroughly enjoyed our stay at Casa Marinanna in Carvoeiro. The villa suited us perfectly. It was incredibly spacious inside and out and very clean. The layout of the villa was perfect with two teenage sons! The pool and gardens were gorgeous and well maintained and it was so quiet. We cannot thank you enough for the amazing welcome gifts, it was perfect arriving at the villa welcomed by wine and general groceries!
We loved the area and did some exploring whilst there. We will definitely return.

13 mai 2019
Avis spontané
Noté 1 sur 5 étoiles

Poor response from Affinity in times of adversity – total lack of empathy and compassion

We have been a customer of Affinity several times over the past few years but will never be using them again.
We had to cancel our family holiday 3 days before we were due to go as I developed a sudden onset serious heart condition and was advised by cardiac specialists I was medically unfit to travel.
Whilst all other companies involved in our holiday booking have shown empathy and understanding for the unpredictable and serious nature of the medical issues and have raised full refunds or credit notes for our bookings, the response from Affinity has been very disappointing, with a total refusal for any sort of credit note, not even for the pool heating which would have not been used, and they just keep quoting their terms and conditions in response (keeping the total cost of our booking which was paid 8 weeks in advance).
Whilst we don’t expect them to have to cover actual costs incurred on our behalf, they don’t seem to have any sort of ethical conscience and are happy to continue to make a profit out of a loyal customer's adversity. Shame on you Affinity.

30 avril 2019
Avis spontané
Logo de Affinity Villas

Réponse de Affinity Villas

Dear Mrs Lioveri
We are very sorry that you felt unhappy with the way in which you your cancellation was processed with us recently. As per our correspondence with you, we do deeply sympathise with the circumstances in which you had to cancel your holiday 3 days prior to departure and that you did not have Travel Insurance in place to cover yourselves for a cancellation.
Sadly as this left us with no opportunity to re sell the Villa and further more the utilities had already been switched on for a week in advance to your arrival, we have therefore already incurred the full amount of the charges for the accommodation and utilities.
We do appreciate all our loyal customers and do aim to be as fair as possible, however unfortunately in this situation and with the timescales involved, we are very sorry that we are not able to provide you with the outcome you had hoped for.

Noté 5 sur 5 étoiles

I've been using Affinity villas for a…

I've been using Affinity villas for a number of years for our family holidays and nevery had any problems with them. And that is why I will continue to them for superb luxury villas.

4 décembre 2018
Avis spontané
Noté 4 sur 5 étoiles

A large beautiful Villa

A large beautiful Villa, like home from home, can highly recommend this villa to anyone looking for a relaxing holiday, a car is necessary hence the 4 stars, the villa is in a very quiet estate, and there is a bus service which stops and starts right outside the villa if you did not want two drive, We found our maid was very helpful and could not do enough to make our stay pleasurable, all in all, a lovely holiday villa which we can recommend.

29 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Been renting Villas for years but can…

Been renting Villas for years but can honestly say Affinity have been one of the best I've used. Great Villas at good prices. Really easy to book and fantastic customer service whether during booking of during your stay. Will be using them again for sure.

28 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Great service all round. Easily contactable, responsive, knowledgeable and competitively priced.

13 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and quality villas

We've used Affinity Villas for the last 4 years and would have no hesitation recommending them. The service has been excellent from booking through to information about the Villa and any queries.
The villas themselves have always been high quality and exactly as specified in the information.

13 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Perfect Holiday - Perfect Villa

First time with Affinity Villas and cannot fault their service! Very helpful telephone staff at booking stage, excellent accommodation pack with lots of information and directions, fabulous Villa and lovely, friendly daily maid service.We'll definitely be back next year!

5 novembre 2018
Avis spontané

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