Afrihost Avis 

I have an issue with total fibre usage and was advise to email abuse department, however nearly 3 weeks later and many resent emails, I have never received any response. Emailing Gian the CEO was an equal waste of time as all one gets is a generic mail promising help which never materialises. Worst company to deal with especially considering I am paying more than competitors for the very same product. Will be moving my business asap.

I have had the worst nightmare from Afrihost, service is horrible (NB: the service gets down regularly). How about claiming that the issue is with Metrofibre when I reported not being able to connect to the internet since the 8th August? They’ve logged a ticket twice to Metrofibre and the technicians get here and do not know what to fix. No update to customers on the issue they are working on that will impact connectivity, apparently most Afrihost customers in the Sandton, Paulshof etc. area have been struggling. Some of us work from home and we’re in big trouble. I cannot wait the service is canceled so I move on to the next SP.

Every company has its heroes, and at Afrihost, Sean T. stands out. Please ensure this gentleman is well rewarded for his efforts in facilitating my smooth transfer from a previous service provider to Afrihost. Sean went above and beyond by taking the time to personally call me and engage with me about my issue, and he persisted until everything was fully operational. As a Software Development Team Manager, I understand the importance of recognizing and crediting these heroes. Thank you, Sean, for your exemplary service. You are destined for great success in your career.

They are just the worst when it comes to customer service. I was without internet for 5 days. I had to speak to a manager from Frogfoot before my issue was resolved. Afrihost just did not care about my issue. Worst of all, the manager sorted it out in 10 minutes. Afrihost did nothing for 3 days. They are quick to chase customers and money but forget about the loyal ones. Best of all, I received better communication and assistance from a Vox technician, their opposition. But he was willing to assist me even after hours.

I used to always give them 5 stars, until their outage today which they are in denial about - it is essential for ISPs to acknowledge their own faults and not to send their clients in circles trying to prove such things

Save your time, money and peace of mind by by not even thinking about signing up with their services.

I have been paying for internet services via debit order for months now. But still haven't received a modem. Worst ISP I have ever dealt with. I have complained on numerous occasions, but nothing happened.

Their customer service is horrible. I have been trying to get hold of them for the past 2 hours via whatsapp and also their number. You'll be on hold until your airtime finishes. I am canceling them

Afrihost, when it works it's good when it doesn't its really bad. I have a mtn sim in my phone and buy data from Afrihost. In the beginning it worked well but since I've reached 50% of my data the phone continuously defaults to Edge, no connection. If I reboot sometimes I get 5 minutes of high speed data then back to Edge. I've put through a minimum of 10 call backs, and I must admit they contact me immediately, but there is no resolution. All sorts of solutions suggested none of which make any difference. It feels like I'm being throttled. And I'm not on uncapped? I've had the problem in different locations and they've always established that the network is fine but still no positive result. Why did work so well for weeks and now we have a problem. I think they want me to top up, but I have 5 gigs left. Not happy! Have canceled my contracts.

I wanted to get a line connected with Afrihost however what happened was they then connected me with someone else’s line and I was unable to get connected and needed WiFi. I made a payment and requested a refund I have been fighting with them till today providing multiple proofs that I sent them to show I made a payment and they are refusing to give my money back as I went with web Africa already utterly disgusted with this pathetic incompetent company

My recent interaction with Afrihost has left me utterly frustrated and dissatisfied. First and foremost, their lack of a contact number on WhatsApp is a glaring oversight in today's digital age where instant communication is expected. Trying to resolve an issue via email or their website has been an exercise in futility, with delayed responses and no real solutions provided.

To compound matters, every time I manage to get through to someone, I'm redirected to a new agent who seems clueless about my ongoing issue. This inconsistent support structure is not only inefficient but also incredibly infuriating, as it forces me to repeat my problem ad nauseam without any progress being made.

The crux of my problem lies in the fact that my internet has been down for a whopping 72 hours, and despite numerous attempts to seek assistance, I've been left in the dark. This extended outage has disrupted both my work and personal life, yet Afrihost appears unconcerned with the impact on their customers.

In conclusion, my experience with afrihost has been nothing short of a nightmare. Their lack of accessible support channels, constantly changing agents, and inability to resolve basic issues promptly are indicative of a company that values bureaucracy over customer satisfaction. I would strongly advise potential customers to think twice before committing to their services, as the headache of dealing with them may outweigh any benefits their internet service promises.

I'm so dissapointed in Afrihost, you expect me to pay for a replacement Vumatel line which is not damaged, but that are faulty, how can you expect me to pay for a line I didn't damage?

Afrihost and their partner Octotel is the worst internet providers I have ever come across. The wifi does not work at all with my Iphone, and after speaking to many consultants across 5 months and spending thousands of rands I am no closer to sorting the issue out. They are rude, careless and liars. A consultant told me that there have been many issues with Apple devices and Afrihost, something they fail to mention when signing up.

I would absolutely NOT recommend anyone ever use them.

I waited a week for my router to be delivered. I received an email that confirmed my preprogrammed information on the router. On receipt of the router it didnt want to take my password that was supposed to be preprogrammed. When I chatted on whatsapp with an agent I was given a link to go and program the router myself. Or return it for programming at my cost. So much for service. And the simnumber is also not RICA'd on my name.

This is the worst internet provider with the worst service. I am in shock. Especially at the price. I've had internet from a few different companies since I moved quite a bit and this is the worst by a long stretch. DO NOT GO WITH AFRIHOST. OH and the cherry on the cake is when you want to cancel you have to pay for the router (the one they initially claim is free when you sign up) which you obviously will now have no use for. Horrible service.

Using their mobile simcard thr simcard stop working 2 days ago,phoned in the sim is not provisioned,both call agents ensured me they are escalting the problem to MTN,it takes 1 hour after 3 hours phoned back told me it actually takes up to 24 hours,could they not tell me this before hand before waisting 3 hours of my life,told the call agent i want tonspeaknto her manager was told his not availible,worst service from afrihost will not be using their services any longer!!!

I am still going through this ordeal!!!
I logged on Client zone for my service to be transferred on the 19 June 2024. It is today the 8 July, tomorrow will be 3 weeks and I still do not have my fibre up and running. This saga includes Vumatel. The story changes all the time and management is faceless as well and not approachable. I hope someone from Afrihost are reading this. Sort the problem out!!!!!

I called Afrihost today as they install fibre into our house a year and half ago, our geyser just burst, so when the plumber came out to look at it and tried to enter the roof he showed us that they had put the fibre cable right across the entrance to the hatch making it very difficult for a person to enter the roof and impossible to remove and put a new geyser into the roof, I explain this to Afrihost and they said I would have to pay for a new installation. Why??? I don’t want it moved for cosmetic reasons I want it moved as I can’t access my roof, and the person who installed it did the job wrong, if it had been installed in the house and had blocked entry to a door that I use and can see I would never have signed off on the job, but when they came to get the paperwork signed they only show you what you can see in the house, they don’t say here’s a ladder go look at what we do in the roof. Afrihost just says because it wasn’t reported in 9 days they can’t do anything even though it’s them who employed the people who did the wrong installation. I asked to speak to a manger , and when I tried to say but you need to take ownership for the people who you employ and honour your customers he was not interested, kept trying to interrupt me when I was talking and when I hold him I wasn’t done speaking and he needed to listen to me he wasn’t happy, I then said fine do the call out and I’ll pay for it as I need a geyser at which point the manager said he would transfer me back to the lady I was talking to, he clearly didn’t press the right button , and proceeded to talk about me, in a disrespectful manner, he then realised and ended the call. This company has no customer service none!!! I have not asked for anything that shouldn’t be taken seriously by this company as their own fault, and then to be completely disrespectfully talked about by the manager is on a whole other level, honestly disgusting behaviour !

ZERO SERVICE DELIVERY AND INCOMPETENT, UNTRAINED EMPLOYEES
Damages to my property by Vuma who was appointed by Afrihost to do the installation, was reported to Afrihost on 14 May 2024.
I received a case number from Afrihost on the same day. After extensive email communications the issue is still not resolved.
After requesting for a manager or legal department to contact me, I received an email this morning with a link for ME to request a 'CALL BACK' for a manager.
Absolutely PATHETIC!

Disgruntled customer
Anushka Bester
0812709153

I moved house. Afrihost sent me the openserve technician to install a device. Wonderful...when we tested for 8nternet, there wasn't any. Got onto the ridiculous whats app chat and tried to communi ate with someone who has a problem understanding English. I was told that the delivery of a router is pending. I asked when I can expect delivery...I get told in the same conversation that one wasn't ordered for me...imagine my confusion. Asked to speak to someone telephonically to which I didn't get a response.
Requested a call back on the website. They called almost immediately. The lady told me that she is placing the order and I can expect delivery on Monday as the warehouse is closed. Nothing yet...I spent a ridiculous amount of time on the most inefficient whats app chat today. If I see 'Are you still there?'...I am going to completely lose it. Was eventually told that the matter has been escalated. I asked why it was escalated in the first place but they can't say why. In an electronic age they can only give a customer part of the scenario. I was then informed that the courier would contact me ASAP. Thats a very vague commitment. Still nothing and its close to end of business today. Alas! Should I be horrified that I was already billed for the month?
I am totally disgusted with such poor service.