Air Astana Avis 

One of the worst experiences of my life I had with this airline !
They literally threatened and mentally tortured me after checking in my baggage for which I have paid in advance for 46 kgs baggage allowance.
After checking me in this women Yasmin was laughing at me and saying make it to the boarding gate in 3 mins as before she has been troubling me for luggage even though my luggage was 10kgs lesser than I paid she want to know what all I have in the hand baggage and wanted me to leave the clothes what I shopped after begging her she laughed at me and calling me a beggar then I went for scanning and passport stamp and without stopping I reached to the boarding gate then the women there again started harassing me by not letting me board the flight , the worst part was the flight left after 1 hour 10 mins and I kept on requesting and literally begged her but she did not allowed me to board the flight and and asking me to to pay for another flight with more extra money for baggage . I kept on crying as it was important for me but unheard every time , the whole crowd was seeing how bad she was and I was forced with the security to go back to the same process of passport stamp thing where they tore my boarding pass and when I went back to the check in counter asking why she played and lied to me then she told me she will make it sure I never get my baggage and the lowest part was the airport officials were supporting her then she again started threatening me for cops and I asked her do call the cops as I want them to know what you are upto but she didn’t call and smiling at me saying she will not let me have my bags and said they are gone to bishkek. I have never seen such inhumanity in a women then 2 cops came in and lost and found air Astana crew helped me and told me this was wrong what was done to me as they can’t leave me after checking in my luggage and it was intentional. After that I have to pay 270 dollar for taxi to Bishkek and I was sick for 2 days with this trauma

As per rules the airline should pay if it’s a no show but they intentionally planned and checked in my baggage so they don’t have to pay back my money and put all the blame on me .
They still haven’t returned my money !
I don’t know how inhumane and unprofessional they are

Best economy class service and interior inside a a321neo

New Airplanes good food very friendly....was flown fist time with them , much better than i expected.
flown delhi to almaty and some day later to bishkek .
nice can recomand

Nie wieder AirAstana, extrem schlechter Kundenservice. Nach !2 Tage! Verspätung und immer wieder vertröstet werden, bekommen wir 64€ zurück für die Unannehmlichkeiten.. Aber auch noch einen 200€ Gutschein für den nächsten Flug mit AirAstana, wie toll. Nie wieder.

What to say?
I recently flew with Air Astana to Bangkok, and it was a fantastic experience. Their A320s feel almost like a B787 in terms of comfort and modernity. The service quality is excellent, and the price-to-quality ratio is very competitive. I highly recommend this airline, better than other high expensive Middle Eastern airlines. Go Air Astana 👏👏👏🤩

Delays everytime, today I have a flight from Astana to Almaty, it’s time to fly and it didn’t start boarding, terrible service and experience

Der Flug hatte aufgrund eines technischen Defekts 2 Tage Verspätung. Zunächst wurden wir nach 2-stündiger Warterei im Flieger ins Hotel gebracht und mit einer Info vertröstet, dass wir am nächsten Tag fliegen. Im Hotel hieß es dann, dass der Flug sich um weitere 6 Stunden verspätet. Dann kam wieder eine SMS von der Airline und dann wieder eine am nächsten Tag. So haben wir insgesamt 2 Nächte im Hotel verbracht und wurden dann zurück zum Flughafen gefahren. Als wir dann am Flughafen ankamen, kam wieder eine SMS mit der Verspätungsinfo. Wir hatten dann die Schnauze voll und haben den Flug komplett aufgrund einer Verspätung storniert. Es ist mittlerweile ein Monat vergangen und wir haben bis jetzt weder eine Rückerstattung noch irgendwelche Infos von der Airline erhalten. Ein ganz mieser Service.

Da ieri siamo bloccati ad Astana; dovevamo partire alle 18:10 ma hanno rinviato di ora in ora senza specificare il motivo; adesso sono le 8:25 ed ancora nessuno sa niente…é pieno di bambini e anziani….nessuno sa ancora quando partiremo…le persone sono in rivolta

Is Air Astana Exhibiting a Lack of Transparency?

If it would be the height of ignorance or not have the capacity to understand the most straightforward issue within an international flight operating company, it is Air Astana

I recently encountered a frustrating situation with Air Astana due to a booking issue with Getaflight.co.uk. Getaflight failed to inform me that my ticket to Almaty didn't include standard check-in luggage and simply directed me to contact Air Astana.

Air Astana's website, despite its international appearance, lacked clarity. When I tried to book standard check-in luggage, I was directed to the option "ADDITIONAL LUGGAGE!" However, even after clearing cookies and using different browsers (Firefox, Safari, Chrome), there was no "edit" option available.

Upon contacting Air Astana again, I was informed that adding luggage could only be done manually by their staff, incurring a £20 admin fee. Despite contesting this with screenshots as evidence, the customer service team refused to acknowledge the website issue and insisted on the £20 fee, along with an additional £182.2 for the "luggage" (which was essentially the standard check-in allowance).

My complaint regarding this lack of transparency went unanswered. Air Astana offered no responsibility and suggested contacting their Almaty office or emailing their head office.

As a regular traveler please read my honest review.

Flew from London to Aktau with 3 children in my own. Great customer service and the service at economy class was excellent. My children and I well travelled and we did not experienced in the past great airline as air Astana.
Great airline. Free food. Free headsets etc activities for the children. Pillow and blanket provided. Trust me better than easy jet, TUI, Ryanair, British airways. Thank you ever so much 🥰.

This is a terrible airline. I couldn't give 0 because it certainly does not deserve even a 1 star. I travelled a return flight on 09/02/2024 and back on 29/02/24.
To name a few:
Aircrafts are very old so not comfortable at all.
Airline and ground staff are rude, unhelpful and unprofessional.
Most of the Airline staff don't speak/understand English so use gestures to communicate which come across as rude.
Service is so poor. You ask for vegetarian meal and you will get fish or probably something else except a veg meal.
I asked for green tea and the air stewardess said that she needed to check what that is?
I asked the air stewardess to help me put my cabin bag in the overhead cabin because of my disability and she aggressively told me to ask a man/fellow passenger.
I never got the requested wheelchair either way instead of being apologetic they refused to help me with my cabin bag to board the plane temporary stairs in a -12 temperature.
The best part was when they couldn't understand what a finger plaster is (I asked for one as 2 of fingers were grazed during these activities). After a giggle between the air hostesses, supervisor was called. She came with just 1 plaster and told me that's what she could find!!
I was so blessed to come out alive in one piece. Please don't chance it.

Es wurden Flugtickets auf der Webseite von Air Astana gebucht mit dem Reiseziel von Deutschland nach Kasachstan. Es sollte einen Zwischenstopp in Frankfurt am Main geben. Leider wurde ein Teil vom Flug ohne Alternativen gestrichen und eine Rückerstattung für den Flug innerhalb von Deutschland gibt es auch nicht.

-Man kauft eine teureres Ticket als wenn man direkt von Frankfurt fliegen würde und muss trotzdem nach Frankfurt zum Flughafen fahren (700km Umweg+ Parkgebühren und viel mehr Zusatzkosten) !
- Es werden keine Alternativen geboten !
- Keine Entschädigung oder Rückzahlung vom gestrichenen Ticket !
- Vom Kundenservice wird man in 4 Verschiedene Abteilungen geleitet ohne klare Antworten. (wenigstens schnelle Rückmeldung)

Leider kann ich das Unternehmen nicht weiterempfehlen.

Very bad service two people together with different seat, that’s crazy twice in a row which was unprofessional service. This bad experience with this flight from Almaty to Aktau not sure I can use such service for international flights service

On the 31 of December 2023 our flight was delayed for hours without any apologies or no about what the problem was air Astana flight isn’t as good as seen well the truth remains the same poor customer service and unprofessional service by the staff

I recently flew with this company on a short 3-hour flight. It was my first time flying with them, and I must say I was positively impressed with their services. I was expecting just another regular budget-friendly airline experience, but they are not that kind of company.
First, the planes are obviously new and well-maintained. Every seat has a monitor and plenty of movies to watch. Once you find your seat, you will have a bag with complimentary gifts meticulously chosen to make your trip more comfortable. This shows their dedication to customer satisfaction.
The personnel are extremely friendly and polite. It is obvious that the training they had was of the highest quality.
It's too bad they don’t have many connections yet, but with this kind of approach, I am sure the future for this airline is promising.

Sehr enttäuscht. Wir haben für Platzreservierung bezahlt, wurden einfach auf andere Plätze versetzt. Es hat sich keiner entschuldigt und das Geld haben wir nich zurück bekommen.

I flew from Tbilisi to Phuket with a change in Almaty. Excellent service, good food, comfortable lounge, friendly flight attendants.

Air Astana cancelled 2 flights in the same day from Aktobe to Almaty. Both reasons technical difficulty. Weather was perfect. It was an obvious lie as they were just trying to fill the flight. This caused us to miss our flight to Egypt the next day. They are known to cancel flights as they please. We checked in our luggage and waited for the gate to open. When it was time for us to board without any explanation we were just directed downstairs to claim our baggage? I've never encountered such unprofessional behavior from any airline after traveling to more than 20 countries. You don't just cancel a flight because it isn't full. I've been on flights with only 4 people before. This airline needs to be regulated and i will file as many complaints as possible.

Air Astana hat meine gebuchten Flüge leider um sehr viele Stunden verschoben. Ich habe schnell Kontakt zu einem netten Kundenberater erreicht, der sich gut gekümmert hat und mir mehrere Alternativen aufgezeigt hat. Als keine passte, habe ich anstandslos, innerhalb 6 Tagen mein Geld zurück bekommen! Das schafft nicht jede Airline. Deshalb 5 Sterne für den Kundenservice.

I booked a flight from Delhi to Bishkek return as on paper it’s the quickest way to get to Kyrgyzstan via Almaty from Delhi. They changed my flights twice from Delhi to Bishkek. Instead of 1.5 hour layover in Almaty, the layover is now 24 hours. Never mind. I accepted it.

10 days later, on the way back from Bishkek to Delhi via Almaty, after checking in and waiting for flight to depart at waiting area, we were told flight was delayed by 1 hour. When 1 hour was up, it said 2. Then 3 and 4 and 5 hours! Finally after waiting an additional 5 hours, it said flight cancelled! It was then 1am. The next flight that can take us to Delhi will be in 2 days! We were shocked. Nobody gave us any more information as to what happened. There was only 1 man giving random information if asked. He said can’t provide hotel. Can’t provide food. Not sure about next flight. He said try coming back in morning and he will TRY to get us to Almaty first but definitely the next flight from Almaty to Delhi will be in 2 days earliest. Then he disappeared. No representation from air Astana.

We were wandering from floor to floor at airport trying to look for help from Air Astana. Nothing. Then 2 hours later there were random whispers there maybe accommodation for 15 female if we head outside the airport. Note :this was just rumours (still no air Astana ppl around). So we did. A van outside then took us to a hostel and put 8 strangers in 1 room! And the rest in other rooms. OMG that was shocking. There was no food or water provided. We were beyond exhaustion so did not argue. A few hours later we were transported to airport. No head count. Nothing. The van just came and whoever wanted to board can board.

At the Bishkek airport, some were given flights only to Almaty and not to Delhi. I was fortunate to get all the way to Delhi via layover in Almaty for 24 hours .

In Almaty airport, we tried to explain to air Astana that we were stranded and need accommodation for the night until next flight to Delhi. She said sorry no, hotels are fully booked. She didn’t even check. I argued saying this is our right. You delayed our flight for more than 2 days after checking in at airport and she need to provide accommodation and food. If hotel is full then compensate us so that we could get our own hotel. Finally after arguments, she relented. She gave us food vouchers but still no accommodation.

Another staff was kinder, she came quietly and said I could go out and get my accommodation and then claim for it. So I did just that. The others did not do so because they were students and did not have the money to pay the hotel upfront. They slept on the floor of airport.

I will escalate this issue all the way up to the board of directors, social media, media and make my absolute best that the world knows about this lack of responsibility for their passengers. This constitute breaching of consumer rights big time.

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