I love this company, they make it so easy to order and take delivery its just pure efficiency from start to finish. The Easy Fit Air Con units are just superb, not hard to install and worth the effor... Voir plus
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Lisez les avis des autres
So far so good! The heater arrived very quickly and was well packaged. Easy to install on the wall with the plugs provided, it even included a concrete drill which was extremely handy. Since it’s not... Voir plus
L'entreprise a répondu
Rubbish - I received an email asking me to confirm a delivery date- I then received a phone call asking me to confirm a delivery date - I confirmed in the phone call the same date as I did in the emai... Voir plus
L'entreprise a répondu
Ordered split aircon system and paid for it. They then send email insisting on proof of Fgas registration or offered to install for further £3.5k. Surely they should point this out before sale. Anyway... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Coordonnées de contact
Royaume-Uni
- www.aircondirect.co.uk
4,0
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Thé air conditioner was delivered by a…
Thé air conditioner was delivered by a very kind and thoughtful man who read the noté I had left on my front door and did what I required since I am disabled.
Thé air conditioner was delivered is working well as is expected of such a fairly expensive product.
I was always kept informed about the delivery time. Thank you.
8 juillet 2026
Réponse de Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that the delivery was made with such care and consideration for your needs. It's great to know that the air conditioner is working well and meeting your expectations. We always strive to keep our customers informed throughout the delivery process.
If you ever need any more home essentials, we recommend visiting Appliances Direct for a wide range of products that may interest you.
Best regards,
Ivy
So far my experience was positive
I ordered and air con unit I had to wait about a week for it and it was overpriced but arrived on time and it's working fine , saving me from the heatwave
11 juillet 2026
Réponse de Aircon Direct
Dear Customer,
Thank you for sharing your feedback with us! We're pleased to hear that your air con unit arrived on time and is working well to keep you cool during the heatwave. If you ever need any more cooling solutions, we recommend checking out Appliances Direct for a wide range of options.
Stay cool!
Mark
Réponse de Aircon Direct
Thank you for sharing your amazing experience with us! We're thrilled to hear that you had a positive interaction with Aircon Direct. If you ever need anything else, feel free to reach out. For more fantastic deals on laptops, you may want to check out Laptops Direct. Have a great day!
Lee
Thank you very much!Everything went…
Thank you very much!Everything went smooth,happy with the item.
8 juillet 2026
Réponse de Aircon Direct
Hello,
We are delighted to hear that everything went smoothly with your purchase from Aircon Direct and that you are happy with your item. If you ever need anything else, feel free to visit our sister site, Appliances Direct, for a wide range of home appliances.
Best regards,
Lee
Réponse de Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with our quick delivery service. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Amazing air con unit just right for our…
Amazing air con unit just right for our home. Keep it on lost of the day in the bedroom and then turn off before bed as it is noisy even in sleep mode but worth every penny right now. Email comms on delivery via DPD perfect!
8 juillet 2026
Réponse de Aircon Direct
Hello,
We are thrilled to hear that you are enjoying your air con unit from Aircon Direct and that it is perfect for your home. It's great to know that the email communications regarding delivery via DPD were spot on. Thank you for sharing your positive experience with us!
If you ever need any more home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Lee
Not silent, designed only to vent through low sash windows for optimum use.
Delivered ElectriQ "silent" efficiently. However, not in any shape or form silent and the venting hose is only designed for low sash windows. (This is the manufacturer's fault).
I also note the price has risen from £379 on the 27th May 2026 to £799 as of 11th July.
28 mai 2026
Avis spontané
Réponse de Aircon Direct
Hi Spike,
Thank you for your review.
Please accept our sincere apologies for the disappointment with your air conditioner. We're pleased to hear the delivery was efficient, but we're sorry the unit did not meet your expectations for noise levels and that the supplied window kit was not suitable for your window type.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our products and services.
Kind Regards,
Dyann
Very happy with my purchase from Aircondirect
Very happy with my purchase from Aircondirect. Purchased a 10000 BTU cool/heat unit. The website was very clear with info/specs. The unit was delivered on time, driver called ahead. The unit works amazingly well in my living room, just in time for the heatwave. I’ll have to wait to see how the heating works. Highly recommend Aircondirect!
11 juillet 2026
Réponse de Aircon Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that you are enjoying your 10000 BTU cool/heat unit from Aircondirect. It's great to know that our website provided you with clear information and specifications, and that the delivery process was smooth with a timely driver call ahead.
We're delighted to hear that the unit is working amazingly well in your living room, especially during the heatwave. We hope the heating function will also meet your expectations when the time comes.
If you ever need more home appliances or electronics, we recommend visiting Appliances Direct for a wide range of products to suit your needs.
Best regards,
Lee
So relieved we made the purchase
So relieved we made the purchase! Quick delivery compared with the rest of the UK and great product has made such a difference!
8 juillet 2026
Réponse de Aircon Direct
Dear Customer,
We are thrilled to hear that you are pleased with the quick delivery and that the product has made a positive difference for you. Thank you for choosing Aircon Direct!
If you ever need any more home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Faulty unit
Faulty unit
Simply put, they sent me a "refurbished" unit that was faulty from the moment it was plugged in.
I was given the usual hoops to jump through and every step of the way I have had to chase up for updates after the supposed number of working days they need.
The last contact involved them supposedly contacting me to sort some sort of replacement, only for me to have to chase them up again and to be told I have to take a refund or leave them with an open order indefinitely, thereby leaving me with no money and no product, until they can source a replacement, I say indefinitely as they offer no window of when a replacement might be able to be attained.
I have no trust for this company as of right now. If I could give negative stars, I would.
20 juin 2026
Avis spontané
Réponse de Aircon Direct
Hi JH,
Thank you for your review.
Please accept our sincere apologies for the faulty refurbished unit and the delays you experienced during the resolution process. We understand how disappointing it must have been to chase updates and to be left uncertain about a replacement.
We review customer feedback like yours internally to help us identify where our processes and communication can be improved and ensure it is shared with the relevant teams.
Kind Regards,
Dyann
Very poor service. Air "CON" a very apt title.
UPDATE. Aircon Direct did finally respond and were very apologetic and helpful. So happy to update my rating to 4/5
I ordered a portable air-conditioning unit online on 28th June. It was listed as in stock with a delivery date of 8th July and a price of £974.93 including delivery. On 6th July I received an email changing the delivery to 9th July.
On the 8th I received an email from Aircon Direct "We like to keep you in the loop with important updates, so here's a note to say we've dispatched your order (xxxxx). It's due to be delivered tomorrow." And a tracking number for delivery by DX.
So, yesterday, 9th July I waited in all day, having rescheduled some other commitments. No delivery and no update for either Aircon or DX. Tracking showed "08/07/26 02:25 PM Scan at collection depot"
So today I telephoned Aircon Customer service when they opened at 8am. The helpful lady wasn't able to tell me where my unit was, or when it would be delivered. But she did promise that someone would contact me within 2 hours. No surprise, nobody phoned, so at 13.18 I phoned again to have another person tell me they would look in to it and phone me back.
9 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Peter,
Thank you for your review.
Please accept our sincere apologies for the delivery delay and the lack of communication regarding your order. We understand how frustrating it must have been.
A case manager has arranged for a replacement order to be delivered on 06/08.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Order delayed and cancelled
Placed an order for an air conditioner on 29th of June, had my delivery date on 8th delayed twice and then had to call them for them to finally tell me that not only they don't have it available they don't even know when its going to become available. I was then suggested by the customer service team to place a new order for which I would have to wait 4 weeks to arrive(Summer is basically over by that point). Have cancelled my order and asked for a refund. Extremely disappointed. Do not sell something you don't have.
10 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Ali,
Thank you for your review.
Please accept our sincere apologies for the delays to your air conditioning unit and for the disappointment caused by the lack of stock availability and communication that led to the cancellation of your order. We understand how frustrating it must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our stock communication and customer experience.
Kind Regards,
Dyann
Units’s unit installation was delivered on time and…
Unit was delivered on time and installation instructions where really easy to follow and the unit is now installed and commissioned , unit seams to be working well especially in this heat
2 juillet 2026
Réponse de Aircon Direct
Dear valued customer,
We are thrilled to hear that your unit was delivered on time and that you found the installation instructions easy to follow. It's fantastic to know that the unit is now installed and commissioned, and is working well, especially in this heat.
If you ever need more cooling solutions, we recommend visiting Appliances Direct for a wide range of products to suit your needs.
Best regards,
Lee
Please before you buy think twice. SCAM COMPANY
Please before you buy think twice. I ordered an air con unit yesterday and paid close to £20 for express shipping. I should have trusted my better judgement and not let desperation get the better of me. The unit has arrived today with no plug. Absolutely disgusting service and they should be ashamed of themselves. Clearly taking advantage of people at their most vulnerable. I will be returning the unit and I will ensure to never buy from them again. This company is quite obviously scamming their customers. Take it from me, its better to be hot then hot and absolutely furious after being left out of pocket and no air con.
10 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Michelle,
Thank you for your review.
Please accept our sincere apologies that your air conditioning unit arrived without the plug and for the disappointment this caused after paying for express delivery. We appreciate how frustrating this must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve both our quality checks and customer experience.
Kind Regards,
Dyann
Our unit has stopped working …
Our unit has stopped working after two and half weeks. The customer service has been woeful as we have been trying to arrange a replacement/refund since early this week and we are unable to receive any helpful response other than a request for more photos coming through every twelve hours. We are in the middle of another heatwave, I am $500 out of pocket with no aircon and no solution in sight.
Do better.
7 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Calvin,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Website misleading
I fervently believe their website misleads. Nowhere does it say that the product I bought needed to be fitted by a professional yet when the product arrives, firstly I can’t lift it and secondly wouldn’t be able to fit it due to mobility issues and finally I would need to cut holes in my bedroom wall. The so called customer service dept refuse to allow a return so I’m stuck with something I can’t fit or use. They must be doing so badly as a company that they have to adopt this stance of no refunds, the revenue must be important to them. I thoroughly recommend not entertaining this company it will end in tears as they honestly could not give a damn about us as customers. Be aware they are shocking
10 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Stuart,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Be very careful
This company caught my eye as being one of the few companies that could supply a portable air conditioner in the current heatwave.
A couple of days before delivery was due they contacted me and offered next day express delivery at no charge if I agreed - which I did.
The next day they contacted me to say there was a glitch and the delivery would be put back to the original date. Not happy, two days work lost for this delivery.
The courier company allocated for delivery seem to operate a 12 hour delivery window, it seems they expect you to sit around all day then they turn up when the see fit. I’m sure most other couriers have the decency to inform you of a 2-3 hour delivery window.
Not the sort of treatment I expected when paying £24.95 for the service.
Would I recommend AirconDirect………..no!
Would I buy from AirconDirect again…….no!
8 juillet 2026
Réponse de Aircon Direct
Hi Tony,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your delivery service. We understand how frustrating this might have been.
Tracking shows that your order was delivered on 08/07.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
The delivery service was excellent.
8 juillet 2026
Réponse de Aircon Direct
Thank you for sharing your positive experience with our delivery service at Aircon Direct! We're delighted to hear that your delivery went smoothly. If you ever need products from a different category, we recommend visiting Appliances Direct for a wide range of appliances.
Best regards,
Lee
Terrible people
Terrible people, purchased an air con unit from them not only was it delayed it also did not cool the room down as described. They refused to refund it.
10 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Anon,
Thank you for your review.
Please accept our sincere apologies that the air conditioning unit has not met your expectations and that you were left dissatisfied with the returns process. We understand your frustration after advising that, although the unit was blowing cold air, it was not cooling the room and that you wished to return it.
As discussed, you were asked to test the unit for at least two hours and provide photos or a video showing how it was vented, as the venting setup can affect cooling performance. Once this has been provided, a Case Manager will be able to assess the information and assist further.
Your feedback will also be reviewed internally and shared with the relevant teams.
Kind Regards,
Dyann
Not a great experience but improved after some time
I am amending my review,I had to show proof of a phone call that I'd been told to buy universal window kit even though the exact same one was included with the air conditioner as it was said it wouldn't fit my type of window,after several emails and a screen shot,they told me keep item no need to return and refunded me,so 1 star has become 3. Now so far my unit has shown no issues and I'm happy with the ell como. I will warn anyone that the phoenix number,check with your provider before calling as it's premium and the call cost me £37 shocking. I will have to buy an add on to be able to call them should there be any technical issues.
10 juillet 2026
Avis spontané
Réponse de Aircon Direct
Hi Sarah,
Thank you for your review.
Please accept our sincere apologies for the confusion regarding the window kit recommendation and the cost you incurred when contacting us. We're pleased to hear the refund was resolved and that you're happy with your air conditioning unit, although we're sorry about the unexpected call charges.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
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