Misleading pricing. Delivery charge posted as £9.95 yet charge nearly double at check-out. Informed Customer Services (Jemma) - who claimed mailing was £14.95 yet check-out was £17.95. Ad with mi... Voir plus
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Lisez les avis des autres
Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... Voir plus
L'entreprise a répondu
We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... Voir plus
L'entreprise a répondu
We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements industriels
- Magasin d'équipement et de meubles pour bars et restaurants
- Supermarché industriel
- Magasin de meubles de bureau
- Entrepôt
À propos de AJ Products UK
Écrit par l'entreprise
Office & Conference Warehouse & Workshop Changing room Canteen furniture
- Minimum 7 year warranty on all products
- Sustainable sourcing & manufacture
- Free delivery on orders over £1000 (ex VAT)
- Bespoke advice and free space planning service
- 3D renders to help you visualise how your new space will look
- Installation options available
At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.
Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.
We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.
What can AJ do for your business?
Écrit par l'entreprise
- We are experts at improving workplaces
- AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.
7-Year Guarantee
Get a minimum 7-year guarantee on every product
At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!
Coordonnées de contact
Units 19 & 20 Nimbus, Hercules Way, GU14 6UU, Farnborough, Royaume-Uni
- 01252 359760
- info@ajproducts.co.uk
- www.ajproducts.co.uk
4,5
Excellent
257 avis
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A répondu à 100 % de ses avis négatifs
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Goods arrived with a missing part
Goods arrived with a missing part. Replacement sent but this was also incorrect. Awaiting second replacement.
22 juin 2024
Réponse de AJ Products UK
Please accept our sincere apologies that the replacement part we sent was incorrect. I can see that we have now actioned the correct replacement part for you. Apologies once again for the inconvenience caused.
Great product
22 juin 2024
Réponse de AJ Products UK
Thank you for taking the time to leave us a review of the pallet truck.
Delivery company spoil it
This was a delivery of screws that AJ hadn't sent out with a table I ordered. To be fair to AJ as soon as I emailed and told them they were missing they sent them out. This is where the issues started. AJ use a company called ArroweXL to deliver their goods and I have never had so much trouble with a delivery company.
Getting the table in the first place was nearly impossible with me stood outside watching them drive past then getting a call saying that I didn't answer the bell...
This time they said my building didn't have anywhere safe to park so I went back to AJ to change the address (who again were very helpful and resent it to the new address right away). I then got a call from ArrowXL saying the address didn't exist and had to explain in vivid detail how to walk through a door and look left.
It's a shame to score so low when everyone I spoke to at AJ Products was so helpful but I cant give a higher review while they use ArrowXL as their delivery company.
22 juin 2024
Réponse de AJ Products UK
Please accept my sincere apologies for the issues you have experienced. I will escalate these to our transport partner to look into and ensure that steps are taken to avoid instances like this in the future.
I hope that we can make amends should you chose to come back to us in the future and allow us to show you what a great delivery experience looks like.
multiple products unsure of how many we…
multiple products unsure of how many we were meant to receive. Difficult to trace packaging to put together.
30 mai 2024
Réponse de AJ Products UK
Good morning,
I cannot see that you have been in contact with us regarding the issues you are experiencing. Please can you email info@ajproducts.co.uk or call us on 01252 359760 so that we can assist you.
Kind regards
Sarah Hammond
Customer Care Manager
Réponse de AJ Products UK
Thank you for taking the time to leave us a review.
As expected
Tables are exactly what I wanted, the trolley is a little bit flimsy, and the wheel locks are not great
31 mai 2024
Réponse de AJ Products UK
Thank you for your review, I will be in contact to discuss the issue with the trolley directly.
Réponse de AJ Products UK
Sorry that you feel you didn't have a great experience with the return of your order. I have looked into this and can see that we sent you a guide on how to return goods to us when requested. Please can you give me some idea of what the problem was by emailing me at info@ajproducts.co.uk or calling 01252 359760 so that we can look further into this for you.
Kind regards
Sarah Hammond
Customer Care Manager
We are happy with the product
30 mai 2024
Réponse de AJ Products UK
Thank you for taking the time to leave us a review.
Réponse de AJ Products UK
Thank you for taking the time to leave us a review.
Great product
Great product, easy to follow instructions. Information advertised was true to the product. Quick delivery from order.
30 mai 2024
Réponse de AJ Products UK
Thank you for taking the time to leave us a review.
Réponse de AJ Products UK
We are happy to hear that you are pleased with your order, thank you for taking the time to leave us a review.
Bought a garden hose
Bought a garden hose, which was expensive compared to other products, but so far very happy with our purchase.
We did have a faulty nozzle, but customer service was great. Initially a replacement was send, but that was different (to the expensive) original and when that was explained to customer services, a new nozzle matching the original was sent with no fuss.
Good products but even better customer service.
26 avril 2024
Réponse de AJ Products UK
Thank you for your review & I am happy that we were able to find the right nozzle for you as I know the colour was important.
Straight forward transaction and…
Straight forward transaction and delivery product good.
5 avril 2024
Réponse de AJ Products UK
We are happy to hear that you are pleased with your order, thank you for taking the time to leave a review.
Huge product catalog at decent price
10 mai 2024
Avis spontané
Réponse de AJ Products UK
Thank you for taking the time to leave a review.
Good product
Good product, price and service.
Sorted out a problem caused by carrier bad handling with minimum fuss.
5 avril 2024
Réponse de AJ Products UK
Thank you for your understanding with the issue you experienced & I am glad that we were able to reach a resolution for you. We appreciate the feedback.
Great service
28 mars 2024
Réponse de AJ Products UK
Thank you for taking the time to leave us a review.
Excellent
Delivered on time. Excellent support from delivery team. Item was as anticiiated
27 mars 2024
Réponse de AJ Products UK
Thank you for sharing your positive experience.
Excellent product
We had to wait a little longer than expected but that was fine. When it arrived it was easy to assemble and is exactly what we wanted. I will be ordering another one shortly.
27 mars 2024
Réponse de AJ Products UK
Thank you for taking the time to leave us a review, it's very much appreciated.
Bought some concrete barriers.
Bought some concrete barriers.
Arrived within time and good communications.
Was happy with the service and quality.
29 mars 2024
Réponse de AJ Products UK
Hi Paul,
Thank you for taking the time to leave us a review & share your experience.
Kind regards
Sarah
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