Alankerrltd Avis 

We dealt with Jason Waterman from Alan Kerr’s at the Exeter motorhome show. After many questions, nothing he couldn’t answer, we agreed on a swift carrera. Jason was very polite, knowledgeable and good fun to barter with. Our van was ready on the agreed date and time, although they were extremely busy he gave us all the time we needed and a great demo, nothing was too much trouble. Would have no worries about dealing with Jason again.

I can only add to this list of poor reviews, which is sad for a family run business, which i had hoped to support. I don't like submitting poor reviews, but our experience was so bad I feel I should warn others to not make the same mistakes we did. When I read the other poor reviews after submitting a deposit on a van, I believed it when told they were vexatious or about minor issues, and that we could trust them to delivery a trouble free, 3 year old motorhome, and buyers experience. Safe to say the problems were so serious we successfully argued that a full refund and return of the motorhome, was the only acceptable outcome after 7 days of ownership. I am sure there are many happy customers, but there is a dearth of reviews here to confirm this. If you do buy a van from Alan Kerr, my advice would be to CHECK EVERYTHING especially the paperwork and get a pre-purchase independent inspection conducted, regardless of the age of the vehicle. We were too blase and nearly paid the price. We learned very valuable lessons about what too be aware of when buying a motorhome, when we though we would be safe buying from a dealer rather than a private seller. Saying that we are aware of a buyer who bought from a private seller and had a similar issue, but wasn't able to get a significant refund, so that aspect was definitively a plus for us.

Unfortunately, we must agree with many other reviews. I would suggest avoiding this company if you can help it. The main issues are extremely poor communication and unkept promises. We bought two vans from Alan Kerr - very happy with the first van but our second purchase was a problem from start to finish - nothing wrong with the van just the attitude of the staff and owner, Alan - months would go by without any communication- only ever heard from them when we got in touch. Alan is an old school second hand salesman - he is convincing but does not keep to his word. They had our van for over three months on a sale or return basis - never got an agreement from them, even after much chasing. Went to collect today and there were two faults that were not there when we had left it with them - it looks like they had removed a control panel to use on another van and left us with a faulty one - totally untrustworthy - AVOID

They are not interested once they have payment. They do not return calls and just pass you around from one to the other. Issues not resolved and have been left with a very expensive vehicle not fit for use. Owner Alan Kerr very rude, sarcastic and disrespectful, thinks he’s funny. Vehicle not prepped as we arrived to collect after a two month wait. They were given four chances to correct issues, yet the same ones kept occurring that are still unresolved. We made a deposit in May did not get the vehicle until August used and had to return for issues twice then, started leaking through roof contacted to reject the vehicle as this was the last straw, while still in warranty they wash their hands of it and refused to accept it back. We are now having to take things further to resolve. Do not buy from them it will cost you and is more hassle than it’s worth. Worst experience with something that should have been exciting. Extremely disappointed

WARNING do NOT buy a vehicle from this shower. We bought a T5 from them come to find out it had no service carried out before delivery the new MOT they put on it was fake it should not have passed as we had an independent VW Specialist go over the van. The cambelt was not done as promised all in all a right shambles. Don’t bother to pay for the extra warranty as the after sales is a joke. They don’t reply to emails or answer the phone. YOU HAVE BEEN WARNED. Only wish I’d read the other reviews wouldn’t of went anywhere near them.

Purchased a motorhome in September 2022 which had numerous issues and had to reject the vehicle . Eventually after 3 months we agreed to purchase another motorhome as we could not get our money back . The brand new motorhome has a number of issues but, the main issue is water ingress which is very concerning . After numerous emails i have now had a reply to say they cannot fit the motorhome the workshop until September so more than 10 weeks after I first made them aware of the issues . The motorhome cost me £92,500 so you would expect a lot better after care . Would not advise any purchasing of a motorhome from this company , shocking customer care .

Great service provided and nick pulled it all together for us to get back up the road to Scotland love our new van thanks to all (but forget about aftercare) once they have your money no response.

Thank goodness for Hillary. We bought a motorhome from Alan Kerr in January. The motorhome sold itself and we were initially dealt with by Joe or in his absence, Rob. Unfortunately, we had a few teething problems with the van not being ready on time and extras we had paid for not being fitted. Trying to get this remedied by Joe or Rob was frustrating and fruitless, with unanswered telephone calls and emails. Joe was very often off sick, but when we did manage to speak to him, he fobbed us off with lies. Fortunately for us, Hillary took over and has managed to remedy everything and she has gone above and beyond to make up for any other shortcomings. Hillary was always available to talk to you on the telephone and did exactly what she promised so on the whole, we are very happy customers.

We purchased a motorhome from them a year ago. A huge investment for us. From then began a catalogue of disasters. It continued to have big faults and spent so much time back with them. We cancelled holidays, plans etc all because it was not roadworthy. The only person there with sense was Dan the mechanic.
I could not fit it all their mistakes here. It caused depression tears and so much more. I am disabled and we got stranded because it would not start. Be wary

I'm writing this review because in my dealings with Alan Kerr Ltd I haven't experienced any reason to be negative - indeed, if I look at Google reviews I'm one of many because the ratings are much more positive. I've just seen a reference to the price of tyres and service being high but 4 all-season Michelin tyres on my motorhome, from KwikFit with discount, in 2021 cost almost £800. I'm happy with Alan Kerr and I know many others are too so whilst big bills, wait times etc are frustrating, they would apply whichever dealer we used. It's sometimes tough to face up to not being the only priority a dealer may have but we're not. I know of someone who bought an old motorhome for under 20k, complained it wasn't perfect and gave a negative review. Under GDPR dealers can't name and shame so maybe we should all carefully consider how we write reviews.

Took our motorhome in for a service, MOT and 4 new tyres.. came to a whopping £1035. Wouldn't recommend at that price.