Send totally wrong shorts ,had to return and wait 2 weeks for refund. Customer service says the shorts must of been on the wrong shelf on dispatch, am sure its not hard to check model number on bag... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
There was an issue with the order of a pair of work shoes which didn't arrive I initially left a poor review as I was annoyed but after speaking to a lovely lady called Lucy from the customer care tea... Voir plus
L'entreprise a répondu
Absolutely phenomenal business. The customer care is fantastic and the products are of brilliant quality. I needed work trousers asap for an unscheduled trip -they arrived in time... Voir plus
L'entreprise a répondu
We placed the order for some work boots, very easy process. Kept up to date on the progress of the order all the way through to delivery. Fast, quick and easy service. Would definitely recommend and u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements professionnels
- Magasin de vêtements
- Fournisseur de textile
- Magasin de vêtements de plein air
Écrit par l'entreprise
Welcome to Alex Direct a Mi Hub Brand. We are a well-established provider of men’s and women’s workwear, corporate clothing and uniforms. Alex Direct offers all the trust and knowledge that comes from 170+ years of expertise servicing uniforms. At Alex Direct, we stock a wide range of trusted workwear brands, including Scruffs, DeWalt, Stanley, Leo, Alexandra, CAT, Dickies, Timbaland and Amblers – with new brands added regularly to meet the needs of builders, electricians, plumbers, carpenters and all other trade professionals.
Coordonnées de contact
Alexdirect - A Mi Hub Brand, 3 Long Acre, Willow Farm Business Park, Castle Donnington, DE74 2UG, Derbyshire , Royaume-Uni
- +44(0) 333 041 5602
- customercare@alexdirect.co.uk
- www.alexdirect.co.uk
4,0
Bien
129 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cannot return purchased item
Cannot return purchased item, phone number never answered , no email contact
9 mai 2026
Réponse de Alex Direct
Good afternoon Phil,
Thank you for taking the time to leave a review. Please accept our sincere apologies for the issues you have experienced while trying to return your items.
I have attempted to contact you by phone and left a voicemail, and I have also sent a follow-up email containing our returns link and contact details.
Please also accept our apologies if you experienced difficulty getting through to us by phone. Having checked our inbound call records, we have had no abandoned calls, and all calls were answered within 40 seconds.
If you still require assistance with your return, please respond to my email and I will be happy to arrange this for you.
Kind regards,
Alex
Direct Team
Quality and price were worth it,only…
Quality and price were worth it,only down side is the material is to stiff beenwashed about 5 times and still uncomfortable to wear 😐
7 mai 2026
Réponse de Alex Direct
Good morning Fiona,
Thank you for taking the time to leave a review. We appreciate your feedback, and it is great to hear your positive comments regarding the quality and price.
Please accept our apologies that the material is still stiff despite being washed five times. I will ensure your comments are passed on to the relevant team for review.
Kind regards,
Alex
Direct Customer Care Team
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear your trousers are a perfect fit as advertised.
Kind regards,
Alex Direct Customer Service
Réponse de Alex Direct
Good Morning John
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the great service and quality.
Kind regards,
Alex Direct Customer Service
If I could choose zero stars I would
If I could choose zero stars I would. Tried to make a return for order but system failed and it didn’t work. Contacted them 4x if they could help me, and I still didn’t get respond.
Order number ALXD9086
27 avril 2026
Avis spontané
Réponse de Alex Direct
Good Afternoon Viki
Thank you for taking the time to leave a review—we appreciate all feedback.
Please accept our sincere apologies for the difficulties you experienced when arranging your return. We want to assure you that this matter will be reviewed to improve our service.
As discussed in your webchat today, a collection has been scheduled for 11th May. You will receive a confirmation email from DHL shortly, and a separate email has already been sent containing your tracking number and RMA number.
Once your return has been received and processed at our warehouse, your refund will be issued promptly.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards
Alex direct customer care team.
Réponse de Alex Direct
Good Morning Jane
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the efficient service and of the brilliant boots.
Kind regards,
Alex Direct Customer Service
A good sturdy boot for work.
14 avril 2026
Réponse de Alex Direct
Good Morning Karen
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the good sturdy boots.
Kind regards,
Alex Direct Customer Service
Réponse de Alex Direct
Good Morning Tony
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the fast delivery of the good quality boots.
Kind regards,
Alex Direct Customer Service
I did an order and till now I didn’t…
I did an order and till now I didn’t receive what I paid for, once I wait tomorrow no positive response I am
Reporting and requesting a refund.
9 avril 2026
Réponse de Alex Direct
Good Afternoon
Thank you for taking your time to leave a review, we appreciate your feedback. Please accept our full apologies that your order was not received. Looking into the tracking information our couriers did attempt delivery but was not successful, I have reached out for further investigation on this. As per telephone conversation and email your order was received back into our warehouse on the 17th April, this has been pushed through for a quick refund.
Once again please accept our apologies for any inconvenience this may have caused.
Kind Regards
Alex direct customer care team.
Good Quality Boots
Good Quality Boots. Would buy again from the store in the future, great affordable prices too! I
8 avril 2026
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the good quality boots, its great to hear you will order from us again.
Kind regards,
Alex Direct Customer Service
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a review, we really appreciate your feedback and value your custom. We are glad to hear of the fast efficient service.
Kind regards,
Alex Direct Customer Service
Work shoes
Not as comfortable as expected, slightly big. (size 10). Only wear at work (hospital). Still very well made. Good sole.
30 mars 2026
Réponse de Alex Direct
Good Morning Dave
Thank you for taking your time to leave a review, we appreciate your feedback. I will ensure that your feedback is passed on to our purchasing team.
Kind Regards
Alex direct customer care team
Buttons already popped off after first…
Buttons already popped off after first full day wear, have to be held up with a belt.
1 avril 2026
Réponse de Alex Direct
Good Morning Josh
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our full apologies that there has been a fault with your item. I have reached out by email regarding this.
Kind Regards
Alex direct customer care team
The company kept me informed of my…
The company kept me informed of my order , very informative and cheaper than a lot of places , will order again for definite
26 mars 2026
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the good service you have received regarding your order.
Kind regards,
Alex Direct Customer Service
Trainers arrived very quickly which was…
Trainers arrived very quickly which was good for me as i needed them for work
24 mars 2026
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear your trainers arrive quickly .
Kind regards,
Alex Direct Customer Service
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the fast delivery of your good quality items.
Kind regards,
Alex Direct Customer Service
Réponse de Alex Direct
Good Morning , Thank you for taking your time to leave a review, we appreciate all feed back. Please accept our full apologies that your order was not received, our couriers attempted a couple of times with no success. Please note I have reached out by email and phone regarding this.
Kind Regards
Alex Direct customer service team.
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to good service , good communication and prompt action you have received.
Kind regards,
Alex Direct Customer Service
Placed my order on the 16/03 and today…
Placed my order on the 16/03 and today is the 30/03 still have not received my parcel
19 mars 2026
Réponse de Alex Direct
Good Afternoon
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our full apologies that you have not received your order, I have started an investigation with our couriers regarding this. As per telephone conversation the amount will be refunded back to your card.
Kind Regards
Alex Direct customer care team
Réponse de Alex Direct
Good Afternoon
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the quick delivery with your order arriving in time.
Kind regards,
Alex Direct Customer Service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.