Send totally wrong shorts ,had to return and wait 2 weeks for refund. Customer service says the shorts must of been on the wrong shelf on dispatch, am sure its not hard to check model number on bag... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
There was an issue with the order of a pair of work shoes which didn't arrive I initially left a poor review as I was annoyed but after speaking to a lovely lady called Lucy from the customer care tea... Voir plus
L'entreprise a répondu
Was easy to order and pay, delivery on time and arrived not damaged. Product priced value for money. Would recommend and use again.
Absolutely phenomenal business. The customer care is fantastic and the products are of brilliant quality. I needed work trousers asap for an unscheduled trip -they arrived in time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements professionnels
- Magasin de vêtements
- Fournisseur de textile
- Magasin de vêtements de plein air
Écrit par l'entreprise
Welcome to Alex Direct a Mi Hub Brand. We are a well-established provider of men’s and women’s workwear, corporate clothing and uniforms. Alex Direct offers all the trust and knowledge that comes from 170+ years of expertise servicing uniforms. At Alex Direct, we stock a wide range of trusted workwear brands, including Scruffs, DeWalt, Stanley, Leo, Alexandra, CAT, Dickies, Timbaland and Amblers – with new brands added regularly to meet the needs of builders, electricians, plumbers, carpenters and all other trade professionals.
Coordonnées de contact
Alexdirect - A Mi Hub Brand, 3 Long Acre, Willow Farm Business Park, Castle Donnington, DE74 2UG, Derbyshire , Royaume-Uni
- +44(0) 333 041 5602
- customercare@alexdirect.co.uk
- www.alexdirect.co.uk
4,0
Bien
131 avis
Demande des avis aux clients
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Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the swift delivery and the website was easy to navigate.
Kind regards,
AlexDirect Customer Service
Best pair of work trousers iv had
Best pair of work trousers iv had, ordered and delivered no fuss will definitely be buying from here again
23 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the service you have received and will continue to order from us.
Kind regards,
AlexDirect Customer Service
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear you love the boots you have received.
Kind regards,
AlexDirect Customer Service
Quickly sent out the boots are great…
Quickly sent out the boots are great will definitely recommend,
21 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear you received quick delivery of your boots and you will recommend us.
Kind regards,
AlexDirect Customer Service
We never got the work boots
We never got the work boots, I rebooted DHL for a redeliver for Friday 25th July, they never came. So no work boots for me.
18 juillet 2025
Réponse de Alex Direct
Good Morning Pauline
Thank you for taking your time to leave a review, we appreciate all feedback, please accept our apologies for the delay on the delivery of your order, as per email I have sent these are out for delivery today.
Kind Regards
Alex direct customer service
Amazing
Amazing quick delivery, product great quality will definitely buy from Alex direct again very satisfied.
9 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear you received first class service and quick delivery, so glad you will keep using us.
Kind regards,
AlexDirect Customer Service
1st class service and quick delivery
1st class service and quick delivery, will keep using this company.
15 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear you received first class service and quick delivery, so glad you will keep using us.
Kind regards,
AlexDirect Customer Service
Placed two orders that were both…
Placed two orders that were both delivered incorrectly. Cant say that I would bother trying again and unfortunately would not recommend.
2 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback, Please accept our full apologies that your orders have been delivered incorrectly. I have reached out by email regarding this for further investigation.
Kind Regards
Alex direct team
prompt delivery
10 juillet 2025
Réponse de Alex Direct
Good Afternoon
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear your order was delivered quickly and efficiently .
Kind regards,
AlexDirect Customer Service
Good quality work wear
Good quality work wear. The shorts were ideal for the hot weather.
10 juillet 2025
Réponse de Alex Direct
Good Afternoon David
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear you are please with items.
Kind regards,
AlexDirect Customer Service
Réponse de Alex Direct
Good Morning
Thank you for taking your time to leave a review we appreciate your feed back and value your custom.
We are pleased to hear of the quick delivery you received and are pleased with the comfort of your uniform.
Kind Regards
Alexdirect Customer care
Returning a pair of boots has been a…
Returning a pair of boots has been a total fiasco. Returns label provided has been rejected by DHL in 6 different service points. Calls to Alex Direct have been unhelpful and ineffective.
It’s starting to feel like returns are not wanted.
16 juillet 2025
Avis spontané
Réponse de Alex Direct
Good Morning
Thank you for taking your time to leave a review, we appreciate all feed back. Please be assured we are investigating with our couriers regarding this.
Please accept our full apologies for the issues you have received.
Kind Regards
AlexDirect Customer Service
Prompt delivery less than 36 hours from…
Prompt delivery less than 36 hours from when I ordered, I received my boots five stars
9 juillet 2025
Réponse de Alex Direct
Good Morning Andrew,
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear your order was delivered quickly and efficiently .
Kind regards,
AlexDirect Customer Service
Good product, good price, good service.
1 juillet 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom. We are so glad to hear you have had a good experience ordering with us and that you are happy with your uniform and price.
Kind regards,
AlexDirect Customer Service
Definitely with a look…
Was looking to buy good quality workwear for a relative. Found black fleeces at a competitive price on this website. Easy to order as new customer. Package well and delivered within days. Size of product perfect. Am happy with purchase would recommend to others and will be my first port of call next time I’m looking to buy workwear.
7 juillet 2025
Réponse de Alex Direct
Good Morning Alan
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom. We are so glad to hear you have had a good experience ordering with us and that you are happy with your uniform, thank you so much for recommending us.
Kind regards,
AlexDirect Customer Service
Réponse de Alex Direct
Good Morning Alan
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom. We are so glad to hear you have had a good experience ordering with us and that you are happy with your uniform.
Kind regards,
AlexDirect Customer Service
Shorts bought on Sale
I bought shorts when on Sale, got the parcel quite quickly, on the next working day. The packaging was in good condition. Good experience so far.
23 juin 2025
Réponse de Alex Direct
Good Morning Elena
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom. We are so glad to hear you have had a good experience ordering with us and that you are happy with your uniform.
Kind regards,
AlexDirect Customer Service
Réponse de Alex Direct
Good Morning,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and custom.
We are pleased to hear of the good quality products and the highly recommendation.
Kind regards,
AlexDirect Customer Service
Just what I wanted
Just what I wanted. Perfect product.
Quick, easy business transaction.
Many thanks.
1 juillet 2025
Réponse de Alex Direct
Good Morning,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and custom. We are so glad to hear you have had a good experience ordering with us and that you are happy with your uniform.
Kind regards,
AlexDirect Customer Service
Ordered a pair of shorts for work
Ordered a pair of shorts for work, communication of order received in first instance, then nothing no email to say when item was going to be delivered no tracking reference nothing, a week goes by and still nothing, had to email them to get communication and then was told someone would contact me as the email I sent was for the attention of another department. Finally 4 days later received email correspondence advising delivery would take place withing 2 working days true to the word item received... apart from the lack of communication and delay in delivery the item quality is spot on.
27 juin 2025
Réponse de Alex Direct
Good Morning
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear that you had a delay with receiving your parcel, please know we have reached out to you directly regarding this.
Kind regards,
AlexDirect Customer Service
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