Alienware Avis 

bought the m17, despite it comes at a premium price, there is nothing premium about this product or the service they provide. firstly, the laptop delivery came after stated delivery period. secondly, the laptop came in faulty condition. thirdly, tried to get refund, got passed around to at least 6 operators, once started to get reply from customer care team to process the refund(about half a week after the call), the operator is just flatout none responsive. It took them a week to get off their lazy hand to arrange a collection and take another half week for collection company to come, and then they tell me it would take 2 more weeks to process refund. I actually don't mind spending the extra money for a top notch computer and even it was faulty I thought I was just unlucky and would have re-ordered if the service was smoother, this terrible customer service is just hurting your own reputation and brand image and I don't think I will ever buy a dell or alienware product ever again.

My laptop is under warranty, they had already about 9 attempts of fixing that, every time they have failed and send it back to me assuming it is working but it wasn't. They do not want to replace it for a new laptop, as I am sure this one is having some manufacturing hidden problems that probably no one will never spot and fix.

So:
- 9 failed attempts of fixing item under warranty
- case is taking over 2 months so far and still not solved
- many of their representatives just ignore my emails and left them without any reply
- and much much more, but I do not have a time to describe all problems

I was supposed to get an AMD Radeon Silver Offer and choose the 2 free games I wanted the most, but due to the website being down due to a server overload, this did not happen. I was joint first in a queue to get my Silver Offer, but due to their website not being able to handle a few people on it, it crashed and I lost my spot. I then wrote a pleasant (honestly) message/post on their giveaway page asking them to help me out, but they have subsequently deleted it (don't have a copy of the message. Sorry). Bad customer service! Don't trust them now...

Love the computers but need a deep pocket.

A huge price to go with them. Definately shop around (don't forget that Alienware are owned by Dell). You'll get a similar spec machine for a good few hundred pounds elsewhere but it won't look as pretty!

you can build your own computer which will be more powerful and probably better looking for less than the price they are selling them for.

nuff said... dang

Fast and not expensive

I am very much impress with your web site. I and i am soon going for buying the new Desktop. the feature which you have provided is really awesome.

Wow, if you are seriously looking for a stunning looking and high spec gaming pc then this is the place to go. This website is amazingly cool and it is possible to spend hours just customising machines for fun, even the avatars come preloaded and with a choice of design. Quite simply, you get what you pay for with one of these machines and a fabulous after care service will keep you coming back for more.

I ordered a very expensive laptop from alienware about 3 years ago, which in all honestly did exactly as it was supposed to, I was informed of it's progress every step of the way (build phase, packaging phase, shipping phase) and it all went rather smoothly. Customer service was great too, replied to email same or next day and were generally pretty helpful.

However the site is now a Dell Computers site and I never have nor never would order from Dell due to the horror stories I've heard about them. So today I'm really not sure at all if I would order from Alienware again...

The new site compared to the old one is awful, I tried finding a page for Alienware replacement parts and kept getting redirected to the same, unrelated page.