All Pond Solutions Limited Avis 

Terrible customer service. No phone number, and are very slow to respond through email. Even when they get back to your email they clearly don't actually read through them properly. They either only skim through the message or are just really ignorant because I've been waiting on an item since March and have been trying to get it resolved, but they just keep doing and saying to same things over and over and never actually respond to any of my questions or acknowledge anything I've said.

I have always found this company to be excellent in terms of quality products, customer service and advice. When my pond pump failed and I tried to place an order for a new one, THEY informed ME that it was still in warranty and immediately sent a replacement. My most recent order was packaged carefully and the new filter is perfect. Customer service personnel are unfailingly helpful and polite. Very satisfied customer.

I bought a pressurised pond filter last year, the ballast for the uv is now faulty, allpondsolutions have just fobbed me off saying the filter is now discontinued even though it is advertised as sold out on their website, and told me to seek parts elsewhere, so much for their guaranteed spares policy

Avoid at all cost.
I ordered an item 2 weeks ago with 48h delivery and did not get the item or recieve an update. I contacted all pond solutions and was told that there was an issue with the delivery and that it was now dispatched. I waited a week and contacted them again to be told that the order had been unexpectedly cancelled and "kindly"offered me my money back or for the item to be sent.
I have no idea how this business operates and why they expect customers to continuously chase their order.
I Will never use them again.

Shocking customer service. Sent wrong parts then given the run around to get items back for a refund. Avoid them at all costs. Decided to ditch this expensive unreliable pond filter system for a proper shop bought one which comes with access to a human. Internet companies like this need to be shut down. They are quick to take your money and slow to sort any issues out.

Fast and efficient delivery and excellent after sales service .

Beware of their returns as nowhere does it tell you that they will overcharge the postal cost for returns that you have to pay regardless.
I ordered the AllPondSolutions 18W Stainless Steel Pond UV Steriliser SSUV-18. Returning it they charged me £10, but to send it back myself by a courier would have cost me £5.99. So beware make sure you do not return anything unless it is faulty.

Quickest delivery. Excellent pond pump suits my needs perfectly and now working looks brilliant. Definitely recommend this company. Thank you so much

Shoddy cheap rebranded Chinese filters that fail within months and WILL flood your house!
They then deny you your statutory right of return for faulty goods. Like paying over £60 for a filter that fails and floods my room within two months is perfectly OK. Telling customers they only have 30 days to return faulty goods. This is not true!
Steer clear.

Always prompt delivery and

I have used Allpondsolutions for many years now in various ponds and always been delighted with their products. It is therefore a little unfortunate that I have just experienced a 'sold out' note against 2 different items that I would have expected to be readily available spares. Now have asked to be notified when in stock again so that I can order the parts and been advised possibly 8 weeks before they will be available but of course could even be more. Sad stock take failure.

What great service! Ordered a filter as mine had decided to empty our pond.
Turned up next day. Thank you for an excellent service.

I placed an order with All Pond Solutions for an air pump and uv. The order was easy to place online and I was able to pay with PayPal which offered me 4 months interest free so all round a good deal. The products themselves were both delivered in two days by Amazon and the quality of the air pump and uv looks good. I will use this company again for future products

From purchase to delivery and after sales service I can't fault one bit.

Filter arrived on time,well packaged.filter easy to set up,water still green but early days time will tell

I recently ordered an aquarium light which was nice and cheap but when it arrived I was pleasantly surprised with how good the quality was. The light fits perfectly on the nano aquarium I got it for and it is super bright. The service I received was nice and quick as it arrived in a couple of days. All in all, I am very happy with All Pond Solutions.

We have a small pond that doesn’t need a huge filter and had the all in one pond pump and filter (CUP-311) running for about 12 months. It is an “OK” filter but a massive pain to clean. The pond went very green over the course of a few weeks and I changed the UV bulb but it simply didn’t work, looks like the electrics had given up having tried 2 different UV bulbs.

As we had used allpondsolutiuons before I decided to upgrade and went for a 3000l pressurised filter (PFC-3000 kit). I set it up easily and it does work better than the other filter.

BUT, this filter has NO outlet for cleaning!!!!

So, if your outlet is connected to a fountain or a blade you have to take off the outlet hosetail off every time and attach another hosetail and pipe to allow the dirty water to escape the filter.

Whilst this may not sound too much hassle, what you are doing is wearing down the connectors EVERYTIME you clean it.

The literature provided talks about a connection to the “spin clean point” which does not exist on the filter.

Customer support was absolutely rubbish and “EVENTUALLY” sent me photos of a different model which has the outlet on and made me feel like I was stupid!

They do not provide enough hosetails to connect the pump and outlets correctly and the pump box clearly shows a fountain but this is not included in the box.

The fountain mechanism would make this just about workable if using a fountain or blade.

I appreciate this is a budget filter but the lack of correct literature, very poor customer service and lack of “useful” parts makes this a pain in the backside to setup properly.

If using a blade or fountain, you need to buy a 3 way pond hose adapter if you don’t want to be taking the outlet connector off EVERYTIME you want to clean the filter. They should include one as standard.

It does work (so far, so good), its just the customer service and lack of attention to detail that makes this a 3 star product. You (Allpondsolutions) could do so much better with very little effort.

I wish I had shopped around before buying.

Like most people I tend only to write reviews when I get excellent service or something really goes really wrong..

I'm in the process of building a waterblade and had some technical question regarding pumps/capacity/depths etc. I reached out to Allpondsoluctions for advise. I received several informative well thought out technically emails from James at Allponds which I must was some of the best customer service responses I've ever had.

I subsequently purchased the pump through them purely based on the support James offered

I ordered a pond pump and filter kit. It arrived quickly and I was kept informed throughout. It went together well and quickly cleared the water, but I wasn't sure that the UV bulb was working. I contacted them and they guided me through the process of checking it.

It's all fine now, thanks to their customer service.

Quick delivery 🚚 pleased with my order green pond solution will buy again