Ally Financial Avis 

I opened a high-yield savings account with Ally Bank after reading all the positive reviews on Reddit. I trusted them with my emergency fund, and it turned into the worst banking experience I've ever had.

Shortly after depositing my savings, Ally closed my account. They refused to provide any meaningful explanation for why it was closed, and getting my own money back has been a living nightmare. Every step has been met with bureaucracy, delays, and a complete lack of transparency.

It's now been several months, and I still don't have access to my savings.
I've been forced to file complaints with the CFPB, OCC, Federal Reserve Board, and Utah Department of Financial Institutions, and I'm now pursuing legal action.

Ally isn't worth the risk, even if the odds of this happening are small. I saw similar reviews and assumed it wouldn't happen to me. Here I am. Pick another financial institution.

Horrible customer service, promises of phone calls that never happen to the body shop, and I sent the info as requested and it was never even looked at- causing more delays in getting my vehicle back. Completely dissatisfied. Never again.

Made a deposit - 2 WEEKS TO CLEAR. Then the account was locked, and nobody can unlock. I am currently waiting up to 2 days for a specialist to contact me so I can access my own money. ---UPDATE===
Okay, so all the previous is true, however I finally got hold of someone (who sounded like she was from Texas) who was able to handle it.
1. They did shut my account down to prevent fraud, and that worked.
2. Finally regained access, but it will take about 7 or so days to get a new ATM card, which sucks.
3. Zelle refuses to accept my T-Mobile phone number
All-in-All it is okay, but still difficult to deal with the long wait times. This is the future, we are all about instant gratification, and this bank is actually slower than a traditional bank when it comes to getting things done.

Bad customer service makes it super difficult to close your account. I withdrew all funds years ago, and since their protocol for closing the account meant calling and jumping through hoops for an hour, I gave up. Now, years later, am facing the same thing. Have been chatting with an agent for over 40 minutes now and haven't made a bit of progress! Will probably just have to let the account ride because I don't have hours to devote to this.

Car loans been paid off for over a year and still can't get Ally to PUSH 1 button in the computer to show the release of the title

I have already reported ALLY to the BBB. This is a review to inform others to be careful going with Ally and Be aware of the lack of knowledgeable customer representatives who cannot help you and you can’t escalate any claims or get any assistance from someone who understands your situation. I sold my car to a dealer earlier this month The dealer informed me that they couldn’t pay me my overpay Because the lien was not yet released with the South Carolina DMV. Mind you pursue it to Allys own website under contracts and titles, FAQs, They would let the local DMV, via the electronic notice. So when I called them to ask why this hadn’t been released of the South Carolina DMV yet the customer service representative had no idea what to tell me. I also tried escalating the claim, and I was told we could not escalate it because the next person would say the same thing. First, she said that all already released it. Then, when I told her no, they did not she backtrack and said that she would send me a letter through my portal. Then she backtracked and said she could not do that per company policy. Then she said she could fax it to the dealer herself. Then backtrack that and said no, she cannot and that I need to call the dealership and ask them for a lien. Which makes absolutely no sense considering a lien release would come from the lienholder not the dealer I sold the car to. Then as I continue to ask and point her to the direction of the website, she just kept saying sorry and there was no one there information she could provide. She then said that I will need to get the release from the dealer and go to the South Carolina DMV myself and show them the lien release. How does this make absolutely any sense so here I sit in limbo after paying my car off with zero information about what’s next and now the dealer has to call to help figure this out. This is the most absurd business structure I have ever seen, and the lack of knowledgeable. Customer care representative makes me never want to do business with Ally again. BEWARE.

BY far the worst company to finance a vehicle through. I sent them a payoff check worth over 39k over a week ago. It took them a week to even claim they have the check, and now they are saying it will take up to another 10 days to clear. But every day they want to call and complain about the payment being due. YOU HAVE A PAYOFF CHECK. Process that, and we will be done. Customer service just keeps saying we need to transfer you here or there, and then you get sent back to the main menu and start the process over. Staff are mindless and just repeat themselves without trying to figure out the problem or help in any way.

I traded my car in this is my first payment with this lender and I am seriously mind blown on how they are still a running business. When it came to pay my car payment the app was down (it always is) I tried to call and pay over the phone and they said in order to pay over the phone I need to know my account number (understandable) but I can only access my account number through the app which was currently not working at the moment at all. So I had to wait a week to pay the car through the app when it finally got fixed. I scheduled the payment to be the same exact day I was finally able to get into the app. They did not charge my bank account until a week later? So they are calling me saying I never made a payment when I did. The app says I made a payment, but also the app says “next payment due January 31st 2000???????) LIKE HUH??? So I tried to call mutiple times today and they only put me on hold. I try to do the “chat” feature on the app. And it says “it may take over an hour to connect with an agent, we will notify you) so I close out of the app and wait for a notification that never comes through. And hour later I log back into the app and the agent left the chat without solving my problem. This lender needs serious work in every aspect every angle. At this point I’m not sure which moves to make and if my car will be repossessed

Great online bank! I've never had any issues with them and I've been using Ally since 2012.

Horrible user experience with login, password reset, and autopay on the site and even worse customer support. Difficult to get to a human and so many long promotions that you can't bypass. Representative was argumentative, didn't understand my concern, and when I got frustrated she basically cut me off and hung up.

Absolutely useless support. 60 minutes waiting for chat. They just closed the chat without helping. The phone support was saying I got a free gift no matter what.

I requested a transfer and I have an email with a transfer reference #.

The transfer never showed up the bank after several days.

They still had no answers and just passed me off to the broken phone support.

It's time to bail. This company is rotting from within.

What's the point of staying with this useless bank?

3% savings isn't poop, anyways.

They drafted money from my account 3 days before authorized in violation of the law and are refusing to return it. Customer service is rude and completely incompetent. I hope they get shut down.

Ally Bank RUINED my birthday. And HORRIBLE customer service. I spent TWO weeks trying to have a CD closed and transferred to my bank account, waiting through Ally's 3 day processing time and all. (Mind you, they don't let you expedite the process any sooner) Each time, I was informed that the CD was never actually closed and that my bank didn't receive any pending requests from Ally Bank. When I called customer service, they hung up on me multiple times before I was actually able to get a representative on the phone. Because of Ally Bank's incompetence, my birthday ended up coming and I did NOT have the money that I needed to celebrate on my special day. Avoid this bank like the plague, and expect their ACH transfers to be unreliable and late.

The customer service team appears to read from a script more than helping the customer. They are not able to resolve your issues and they provide useless information. I would never recommend using them as an auto financing company again.

THEY ARE THE WORSE they don't care about there customers

I made a time sensitive funds transfer thru Ally using Zelle. The company advertises immediate transfer for most transactions or at worst by the following day. Over 24 hours later, the transaction wasn't completed. I reached out to customer support and was told they have no control over transfer speeds, have no way to know why this transfer was delayed, and are unable to help expedite the transfer in any way. Meanwhile, the payment is late and accruing late fees.

Customer support was extremely slow to respond, unwilling to answer any questions with anything but canned responses, and in the end did nothing to help. Customer support account supervisor Franz was immensely unhelpful.

Very unprofessional. Agent called me to confirm account details and after my first response , which was “they just came and picked up the car”, she hung up on me and left me with no further instructions. I will be seeking legal advisement about their processes.

Good luck getting a lien release letter. I received an email after my account was paid in full informing me I could access my account for "digital versions of your title and other lease-related documents," however they terminated my account so there is no access. Talked to 2 representatives who were useless and telling me lies. Horrible lying company. Will never get an auto loan from them again. Run fast and don't look back

Went to deposit a check from an old liquidated 401k in an emergency and they said it was on a confidential hold for 5 business days. I paid $25 for expedited shipping of the check to my address. I closed my accounts out of principal after being a customer for 17 years.

They charge for each payment made even if you connect your bank. So get ready to pay extra for each payment. The payment options for payment installments are absurd. One star for the customer service rep, majority will help, the other half are rude. The commercials and social media ads are fluff. Ill be trying to payoff my vehicle as quickly as possible and Im never using them again nor would I recommend
Let me not forget it takes 4 days for payments to show up on your account