Alpha Motors Avis 

37
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Delivery of car was on time but arrived filthy with mats slung in boot all of which need throwing, after reading all these reviews online will be taking the car to two local garages in my village for... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service , previously bought 2 vehicles from here , will definitely return again for my next car . If you tell them what car your looking for , they will try their best to accommodate what yo... Voir plus

Noté 5 sur 5 étoiles

Returned today to collect my third car from Alpha Motors. The customer experience here is second to none, from start to finish is an absolute breeze. The team ensure your experience is impeccable. Hat... Voir plus

À propos de l'entreprise

  1. Vendeur de voitures d'occasion

Informations provenant de diverses sources externes

Alpha Motors have been established as one of Wigan's premier independent used car retailers for over 35 years, and still retains the same family ownership and values. All our stock is meticulously selected and presented to the highest standards and we welcome any independent inspections. All our team are warm, friendly and polite making your purchase a pleasure from the start.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,7

Tous les avis

(37)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

avoid

strongly rec you avoid this company , went back on what was agreed on the car , was told they would re paint the whole back bumper as agreed in the final invoice then wonted to patch it when they had my money also lied to me saying they should have to send it to a body shop for a week but the salesman obviously forgot i walked into there on sight body shop that was painting a bumper when i turned up to look at the car originally , noticed the door paint was peeling 5 days after taking delivery and was told it was my problem, electric seat has stopped working , cruse control has stoped working and power steering pump failed 1 month into owning and much more , i’ve had to spend over 3k in 2 months on a car i payed 16k for , avoid these cowboys

23 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Continuing Great Service

I’ve had two prior experiences and currently sat in waiting on my third being completed. All visits to Alpha Garage have been super. Professional, speedy and thoughtful team who strive themselves on excellence and delivering quality customer service. I’ve had several jobs completed on my cars and they’ve identified issues I wasn’t aware of and given me quick cost effective solutions that don’t break the bank. They are very professional and safety conscious. I’m pleased to be using them and reccomend them highly! Thank you team Alpha

28 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

HIGHLY RECOMMENDED

I purchased a 2022 Reg Skoda Kodiaq from Alpha Motors last week - dealing on the run-up to the purchase mostly with Lee the Sales Manager.

As a long-distance buyer, my dealings with both Lee and other members of staff were reassuring, professional and polite and every communication was answered promptly both by email and on the telephone. A query was raised about the car I was trading in and quickly resolved - giving me the confidence that any vehicle I might purchase from Alpha Motors would undergo the same rigorous background checking and examination - boosting my confidence in the professionalism of the company and staff.

On arrival, I was again treated with attention, respect and professionalism all in a very friendly and open manner. Again, this face-to-face interaction boosted my confidence - as I had never before dealt with this company.

The vehicle I was purchasing was prepared to the highest standard inside and out - as well as the engine bay - and I can fault nothing in the presentation of the vehicle, the competent and friendly staff to say nothing of the fair trade-in price for my BMW 5 Series as well as a very fair price for my new (to me ) vehicle. Every effort was made by Lee and his staff to make the transaction smooth, efficient and stress-free.

My trade-in and purchase were dealt with efficiently and with patience as I arranged insurance for my new vehicle - and in less than an hour I was driving my beautiful present Skoda Kodiaq from the forecourt of Alpha Motors.

I would not hesitate for a moment to use Alpha Motors again and highly recommend them even given the fact that I had to travel over 400 miles to do so. You can never undervalue professionalism and trust - and Alpha Motors provided these in full.

25 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

BMW 525D from Lee at Alpha Motors

In December 2024, I purchased a BMW 525D from Lee at Alpha Motors.

When I picked up the car, I noticed an issue that I hadn't caught during the test drive. I returned the car the same day, explained the problem, and the mechanic requested a test drive. I agreed, and he quickly confirmed the issue, offering to book the car in for repairs. Before leaving, I checked with Lee to confirm that the repair would be covered by my Three-Month Statutory Warranty, and he assured me that it would. The work was completed, and the issue was resolved.

However, a few weeks later, I encountered another problem with the car, and this is where my experience shifted from five stars to one star. I called to explain the issue and was told that I didn’t have a Three-Month Statutory Warranty, which I found confusing, considering the first issue had been covered under warranty. I was then transferred to the Sales Manager, who claimed that the first issue had been fixed as a gesture of goodwill and if I wanted this issue fixing I would have to pay for it myself. During my 15-minute call with the Sales Manager, I felt patronized and belittled. He repeatedly spoke to me slowly, as though I couldn’t understand him. It’s not just about what is said, but how it’s said!

Regardless of whether you’re spending £1,000 or £100,000 on a car, customers deserve to be treated with respect. People work hard for their money, and based on the other reviews, I’m not the only one who feels this way.

I won't be a returning to Alpha Motors again and will take my hard earned cash else where.

4 janvier 2025
Avis spontané
Logo de Alpha Motors

Réponse de Alpha Motors

Hi Adam, thankyou for your recent review you have left on various platforms. Review platforms offer a great way for the public an garages to review each other but this only works when full honesty and full disclosure is given in a review as to give context to the review. In an effort to keep review sites relevant I would like to add some information to your review that you failed to mention.
Firstly the car you purchased was a 24 year old Bmw 5 series that was very clearly advertised separately to our regular retail stock and the advert description described the car as being a part exchange bargain and not a car that would reach our retail standards and as such would not be subject to the same rigorous preparation programme that our retail stock goes though. You were happy to respond to that advert. Secondly when you attended the showroom you were directed to our trade compound where again you were told the conditions this car was being sold under and you were happy to proceed, you were then given the chance to inspect the car which you did numerous times and you then brought someone with you to inspect the car under no pressure from any of our staff. At the point you wanted to proceed with purchase you were then again made aware of the sale conditions on this 24 year old car, you were still happy to proceed and signed a document to say you were happy with the sale conditions.
We did carry out a small repair on the car on collection as a good will gesture. At no time did we say or use your stated 'Three Month Statutory Warranty' , this is your language. Also at no time did we question your statutory consumer rights about the car being fit for purpose and of merchantable quality.
With regards to our telephone conversation I must apologise if I caused any upset in any way as that was never intended but as we did have to go over the same points quite a few times before we had to agree to disagree. You were never going to achieve a free of charge repair that you were looking for. You also failed to mention that at the end of the conversation I offered to look at the car in our workshops and as a good will gesture diagnose the fault for free to which you declined the offer.
With regards to reviews that are out there about Alpha Motors I encourage people to check our reviews across the many platforms and you will see literally hundreds of positive reviews about Alpha Motors from the many customers who return to Alpha Motors time and time again to and Lee and other members of staff are mentioned by name for the way they deal with customers in such a professional way. Unfortunately we cannot please every one all of the time no matter how hard we try. You are quite right that customers can choose to spend there money when and where they like and as such I welcome anyone reading our reviews to come and give us a try and review us and our business in a true and honest way.

Noté 5 sur 5 étoiles

Excellent service from Lee from holding…

Excellent service from Lee from holding the car while we travelled to view, to the professional way the sale was conducted through to collection on the most horrible of wet days all credit to Alpha motors, would highly recommend them, Colin Nicholson.

23 novembre 2024
Avis spontané
Logo de Alpha Motors

Réponse de Alpha Motors

Thank you Colin for leaving your 5* review, we hope your enjoying the Volvo, from the Alpha Team

Noté 5 sur 5 étoiles

Very good garage with friendly staff

Very good garage with friendly staff , took my car to get it checked as it was not running good , The mechanic diagnosed the problem and got the car repaired within no time , Would definitely recommend Alpha motors to my family and friends .

7 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Garage

I have been to Alpha Motors for many years now and the team are dedicated to providing great service. From MOT and service checks to body kitting they do absolutely everything. They have taken special care of my Tiguan and I would highly recommend these guys to anyone

31 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I recently had the pleasure of working…

I recently had the pleasure of working with Alpha Motors for the preventive maintenance of my vehicle, and I couldn't be happier with the service I received. Driven by my desire to keep my car in excellent running condition—not just focused on passing the MOT—I decided to invest in a range of services, including the replacement of K&N air filters, engine flushing, a complete service, replacing the engine mount bearings, all rubber bushes and washers (including engine mounts and suspension bushes), brake disc replacement, some bodywork, and addressing AC leakages.

This extensive maintenance work took some time to complete, as it involved multiple components and repairs. However, I appreciated the flexibility Alpha Motors provided, allowing me to use my car for local trips as needed and bringing it back when I was free. This accommodating approach was very helpful in minimizing the inconvenience of having my vehicle in the shop.

The team at Alpha Motors is truly exceptional at what they do. Their knowledge in troubleshooting and fixing issues is evident, and I am thoroughly impressed with the results. While there were some delays due to the team's focus on high-priority and immediate support for other customers, I understand that preventive maintenance can sometimes take a back seat. Nonetheless, the quality of their work and their dedication to ensuring my car was in top condition more than made up for any delays.

Additionally, the pricing was very reasonable, especially compared to other garages in the Harrow area. Overall, I am extremely satisfied with the service provided by Alpha Motors and would highly recommend them to anyone looking for reliable and thorough automotive care.

16 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Highly recommended! They was so polite answered all the questions that I had, never rushed me and help me out massively with choosing a car! I have no complaints and I'll always highly recommend this company to others

9 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

This is the 4th time I have used alpha…

This is the 4th time I have used alpha motors to purchase or lease vans for business and buy car for personal use over the last 6 yrs , I can’t recommend Martin and his team enough , so friendly, approachable and will bend over backwards to make the purchase so easy and stress free , nothing is too much trouble and give you 100% at all times , thank you once again Martin , Sam and vicky

14 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

I left a 5 * review as always on my…

I left a 5 * review as always on my purchase experience. The next day after purchase a problem developed. The team at Alpha, Mathew, Lee, Graham and Alex jumped right onboard immediately. The car was collectedfrom home, problem completely resolved and car delivered back to my home. Absolutely fantastic hitch free outstanding customer service as usual. Highly, highly recommended motor Dealer. Top notch....Edward Dalton (Laurie), Hoylake, Wirral

4 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

Delivery of car FILTHY!!!!!!!!!

Delivery of car was on time but arrived filthy with mats slung in boot all of which need throwing, after reading all these reviews online will be taking the car to two local garages in my village for checking. You do have 30 days to lodge any complaints. I shall be going through everything it should be very interesting

26 septembre 2022
Avis spontané
Logo de Alpha Motors

Réponse de Alpha Motors

Hello

I believe you have reviewed the wrong business

We are Alpha Motors Wigan Ltd, we have not offered delivery in the 45yrs of trading. and we have not had any contact from you regarding a filthy car.

If you go to our website you will see the range of cars we sell. We pride ourselves on the level of preparation carried out on our cars and we would never let a car go out in the condition you've described. We have 5/5 stars on Autotrader with over 600 reviews commending us on our service and preparation as all our cars get thoroughly inspected by the salesman after the extensive valet has been carried out for collection

There are a handful of garages using Alpha in their trading name. so please double-check before leaving a review

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