Andrew Craig Estate Agents Avis 

Excellent service provided. Very friendly and efficient.

Our house was on the market for a long time during a flat period, but the staff at Andrew Craig were always helpful and friendly. One criticism could be lack of feedback from viewings, but this was the consequence of viewers not giving feedback rather than the agent not telling us. In general, we were very satisfied with Andrew Craig and we would definitely use them again.

I bought my first house through the Gosforth office and could not fault the experience. All the staff were extremely friendly and helpful, ready to answer any questions I had, as well as in arranging an appointment with a mortgage advisor. Alison especially, was a huge help in making the sale go through.

I only went to Andrew Craig for a third valuation. However, the friendliness and enthusiasm of the staff was outstanding. They kept me in the loop at every stage, and gave prompt feedback from visits. They were proactive with regards to selling the property and answered any questions I had. I am very happy to recommend the office and would certainly use them again

Had to actually chase them to get feedback when people had viewed my property. Poor service. Had a couple turn up for a viewing i had no idea about and had to turn them away. Told them i wished to remove my property from sale and took months to remove. Got paperwork claiming people had rang to get viewings after i asked for removal and they then claimed i was aware of this when in fact i had no idea. Raised my concerns but got absolutely nothing back but an invoice as if my complaint didnt matter! Will never use again. Its a shame as the gentleman who comes round to value the property is lovely and is very knowledgeable about the area.

Exceptional service is how I would describe my experience with Anrew Craig Estate Agents. All the staff but particularly Georgia and Gemma, who I had the most dealings with, were so friendly and helpful. There was always someone available to speak to and they were so patient even when I was asking the stupidest questions. They made the whole house selling process completely painless; would recommend them to anyone.

They were all very professional from selling my house to the end, Alison dealt with me the most as my first buyer pulled out and I was upset but then they got another buyer within weeks so took all the stress away.We are now in our forever home and love it, so would highly recommend Janet and her team at Andrew Craig Gosforth.

Always there to help in any way possible.
I really appreciate what they did to help me buy my first house.
Very decent people.

Absolutely brilliant service from day 1 to completion. Everyone was so helpful and friendly and they couldn't have done more to help me buy my first home. Thank you for everything

I can’t praise the service of the staff of the Gosforth staff at Andrew Craig highly enough for the professional and friendly service we received when buying a house. We had a designated agent who dealt with our case and kept us informed throughout and I can’t praise the professionalism and patience of Alison Gadomski highly enough to have survived months of dealing with both of us .

Credit where credit is due!
Dani from fulwell branch sold our home recently, and she was brilliant from start to finish , give constant updates , answered all of our queries , all in all a pleasure to deal with.
And to be honest all the staff I spoke to at Andrew Craig fulwell were great so would highly recommend.
Thanks again

Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale.
Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.

I dealt with Natalie Meldrum for many years whilst we were landlords for a flat in Gosforth. She was always professional, timely and extremely helpful. Nothing was too much trouble and as I live in London great communication between us was essential.

Couldn't ask for better people to help me buy my first home. Absolutely lovely ladies and they answer all the stupid questions a first time buyer could ask.
I can't thank them enough for my experience with them. They made everything alot more easier.
100% would recommend

Had an appointment to view a property. Got a little lost on the way so I called them to confirm the address. Waited over half an hour and nobody turned up even though they knew we were waiting at the property. Emailed to ask what had happened and was willing to arrange another viewing as we were really interested in the property but got no reply at all. So unprofessional.

I was buying my first home with Andrew Craig in Low Fell so I didn’t know a lot about how things worked. However, Nicola was extremely helpful throughout by giving me advice when I needed it and helped me with getting quotes from companies to do some needed work on the house.

Andrew Craig have let and managed my property, until recently selling for me too. Can never fault their communication and service and would happily recommend!

Landlords and tenants please avoid These crooks.

They don’t fix repairs they lie to landlords.

They try and steel bonds and make up quotes

If I could give less than 1 star I would.
We rented a property from Thornley Properties Ltd for over 10 years. Which is owned by Andrew Craig. They look great on the Andrew Craig website, but they remove all the bad reviews. Think again and be warned before dealing with them.
Make sure you take photos and document no matter how small the issue. Also make sure to put in writing like email to them.

10+ years of issues with our property. They did not do any maintenance to our property unless it was the usual boiler etc.
No maintenance to the outside continously having damp issues which they did nothing about we tolerated living in that home due to the area and schools. The landlord evicted a family of 4 only 1 month before Christmas saying it was just busines even though we didn't mind them putting our rent up. They had started doing work they installed a new kitchen in April 23 which they failed to even get finished by Nov 23 when we were evicted. So we thought great, so we installed new carpets throughout and decorated. We didn't think eviction would happen as we had been good tenants. We paid rent on time no trouble whilst we lived there, so we thought we were good tenants.
We even said to Andrew Craig seen so you doing much needed work. We stated we will also, which we did. Also I found out that they knew well before fitting a new kitchen and allowing us to carpet and decorate throughout. Knowing they would be evicting us.
From reading other reviews they only seem to be interested in making money not matter how.
Thornley properties ltd if you check people under companies house you will see for yourself.
Must be a conflict of interest there as bias was definitely towards the landlord and not the tenant
Terrible people and terrible company, similar seems to be said from ex-employees as couple of people have said you should be grateful to have a job with them same was said about us having property from them. We should he grateful.