AO Avis 

Just finished a call with Izi on the sales team, we had a large order to place with lots of different items. She was so helpful and friendly on the call, and it was just genuinely a really lovely customer service experience from beginning to end. ☺️

Washer dryer great product well taken care of by the customer service team easy purchase sales advisor and great insurance cover great prices all round Hisense

Didn’t want to award one star but needed to put something in the box! Ordered an American fridge freezer with the £39.99 deal. Emptied old freezer, defrosted (as requested ) and took outside to make easier for delivery men to take. Moved kitchen round so easy access. Took food to daughters freezer. Hubby took time off work to wait for estimated delivery. Watched tracking and estimated delivery time which kept changing, was in next town to ours then it had gone past our village onto the next. Then a phone call to say won’t be delivered as they had run out of time!!!! They couldn’t deliver before Saturday, this being Tuesday! So at 5.30 had to go out and buy food needed for tea not to put in fridge as hadn’t got one and now have to shop each day for bits and pieces until I can get another fridge. I cancelled as couldn’t trust it would be here sat! Sooo angry. Just kept saying on the phone” I’m sorry, I do understand” no you don’t! Asked to speak to manager, no one there. She rang next morning and said same but said she may be able to get one to us on the Thursday. I asked if she thought I could trust them. Funny how a refund takes days but payments are taken straight away! Having now read the reviews I’m not surprised

Bought a new washing machine, really happy with it fast delivery also

I purchased a LG smart tv and paid the extra £45 which apparently according to their Web site includes :-
Delivery,unpacking,connecting the stand ,connection to WiFi and any games consoles and tv boxes .According to the Web site would be left fully up and running to watch all my favourite tv channels with my feet up.
As it turned out the delivery men had no idea what was expected of them. All they were prepared to do was connect the stand. They didn't have a clue. But between us we managed to connect to my recordable box and my WiFi.
But after exploring the tv options after they left the
message on the screen says "not programmed"
I can watch through my box but that is not the point.
I contacted customer service only to be offered partial refund . They are unable to send an engineer to put it right. After a further e mail to them the reply was
Sorry this is a new service we offer and we welcome your feed back,.
Looks like I will have to get a local tv expert to help me.
Lesson learnt. Don't be taken in by unsupported claims on their website. Save your money

Helpful telephone customer assistance when choosing my integrated washing machine. Ordered Monday, arrived and installed by AO on Thursday. Excellent communication about delivery timing & fitters were experienced, polite and efficient. Excellent experience & highly recommend.

I honestly don't want to give AO a 1 star review because all the people I have spoken too have been brilliant.
This 1 star review is due to their very poor return policy.
We purchased an LG washing machine though AO which was faulty from day 1.
AO were great and immediately put us in contact with LG. LG were horrendous and stretched the nightmare out over 2 months. In the end I returned the machine and purchased a Hoover machine.
The issue with AO is that after 30 days your refund allowance is reduced by 30%. Something called a retention fee. Over time this percentage increases and by the time I gave up on the faulty LG machine I was looking down the barrel of a 40-45% retention return fee.
The thing is that AO insist on you keeping the faulty product and try to get the issue resolved with the manufacturer. This I understand as they want you to have a functioning product, however the process takes so long that you quickly fall outside the 30 day return window. So even though I called AO 3 weeks after receiving the faulty washing machine they still took 40% retention off me because I'd had the machine for 2 months trying to get the machine fixed with LG (again a terrible company).
In the end I lost £200 pounds and purchased a Hoover machine which was perfect from day 1.
So learn from my mistake, if you receive a faulty item from AO, INSIST that the item be returned for a full refund immediately. DO NOT get the manufacturer involved and if you do make sure to action a product return before the 30 day window expires (regardless of when you contacted AO).
If you fall outside the 30 day return window they will keep 30% of your purchase price.

Positives and negatives in this review
Positive
1. Excellent customer service on line (unfortunately didn’t get his name) but excellent service
2. Took the order on line, added to existing order with no problem - nothing was too much trouble
3. Only waited about 30 seconds for a human being to answer the phone.

Negative
It is almost impossible to order anything from ao on line. The website will not allow adding to the basket and I have tried on multiple devices, the app and website. Despite it happening multiple times none of the customer service reps appear to know there is a problem. This is definitely losing ao so much business. I nearly went and ordered elsewhere.

Greedy, stupid and useless!
I purchased a washing machine, guys who delivered fitted it so badly that the display shows an error code, won't finish the program and all laundry is stuck inside.
Phoned AO and they are asking for an invoice that has never been delivered to me. Without invoice number they're refusing to help
Stay away from the company people, you're going to pay Dear and end up with stuff that's not working!

Very very poor - still
10th June freezer fitted
Still not working
Manufacturer’s engineer been in house about 5 minutes- doesn’t know what wrong
Waited a week for this visit
Now they will ring us tomorrow!
Our contract is with AO - all we want is a new working freezer
Phone me to replace the non working freezer or provide a refund as per customer rights

You are putting my husbands name on my reviews W Grice & he passed away in 2018. My fridge freezer came this morning & was ordered & paid in my name Frances Grice
Can you please change it.

Paid for installation - absolutely hopeless - ended up having a massive row - the delivery guys are not installation people, just drivers with ess of an idea than I do. It was a washing machine, and as they didn't have exactly the same fitting as the previous machine they weren't allowed to do any of it - left it in the middle of the kitchen floor. AO should change their strap line to AO - LETS GO! (HOME AND LEAVE THE CUSTOMER WITH A MASSIVE PROBLEM AS WE EMPLOY GUYS WHO CLEARLY DON'T CARE!) They did refund the installation cost but i wanted an installation. Never again. Bye bye AO

Var i AO Albertslund idag for at købe udstyr da en fra familien skal starte på EUX.

Sjældent har jeg oplevet så fraværende service når man kigger på deres vare (med mindre man var stamkunde) - verdensmesterskabet i manglede service blev sikret ved kassen. Selv en sælger af sand i Sahara er mere service orienteret.

Priserne er skyhøje tiltrods for rabatter fra skolens side, som ikke blev brugt på sko da det åbenbart var en kampagnepris (selv om det var samme pris i andre bygge markeder) rabat på tøjet blev heller ikke givet til trods for skolens brev blev fremvist 2 gange ????

Det kan på ingen måde betale sig at gå i AO med mindre man vil opleve hvordan Guldet i manglende service blev hevet stensikkert i land.

Det var første og sidste gang jeg har været der.

No aftersales care at all. Bought a Bosch kettle in May, it stopped working in July. AO website only directs to Bosch, no contact number for themselves. Its under AO warranty, being less than a year old, nothing to do with Bosch. NEVER BUYING FROM YOU AGAIN

Absolutely shocking service. Husband bought a laptop for my birthday. Used it twice then it wouldn't switch on. AO kept telling me I had to go direct to manufacturers. It was taken back by manufacturers an deemed faulty. They have told I can do nothing but accept a repair. Absolutely shocking after 2 uses. They obviously sent me a faulty laptop and I have to suffer. Never using them again. Trading Standards will be contacted.

Har siddet og ventet i 10 minutter og venter for betjening - som kunde i butikken i Roskilde, der var kun mig der venter. INGEN ANDRE I BUTIKKEN i denne tidspunkt... Den ansvarligt for "EL" har været på "spisetid" fra 08:15 til 08:30... Samtidig dårligste muligt sortiment i EL afdelingen på hylderne... Absolut, det var absolut dårligste oplevelse.
På hjemmesiden den link til download af AO appen FUNGERER heller ikke...
Der er kun VVS folket der da er PÅ MEGA SUPER HØJT niveau med kundebetjening!!!

Paid this company nearly £700 to deliver two ipads. Paid for postage to arrive yesterday and waited in all day. Guess what, no show. I checked their tracking and on their site it shwed 'Arrives today' while tracking on dpd was showing that they didn't even have the parcel. Fizzing mad, should have stuck with Amazon, at least they pretty much do what they say. Wont be using these clowns again for anything.

ingen kommunikation har ringet over 100 gange til dem kan ikke komme i kontakt med dem. Alle de forskellige jeg har været i alle arrogante medarbejder ved ikke engang hvad en skovl er.

Trying to get the itim on the app and you get completely wrong things come on TRUST PILOT to say and and just seen a lot of bad reviews can only give up

Harrison the customer service advisor was amazing, personally i feel AO have the best customer service advisors around