A Perfect Nomad Avis 

44
TrustScore 3 sur 5

2,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought the Bella dress for my wedding. Ordered on a Saturday & it arrived within 5 days. I nearly didn’t buy it because the reviews are really bad on here but I loved the dress so decided to risk... Voir plus

Noté 5 sur 5 étoiles

I bought the Silk Syros and it’s absolutely amazing, the fabric feels incredibly soft and luxurious, it gives a sophisticated look. The colour is eye-catching and it makes it perfect for special occas... Voir plus

Noté 1 sur 5 étoiles

Beware of customs traps. I paid over 100 euros in import duties for two dresses worth 300 euros. The company is based in the UK and does not mention the additional customs fees. Overall, the product... Voir plus

Noté 1 sur 5 étoiles

Do not buy from this brand! Absolutely the worst customer experience I've had in years. After 1 month of not shipping my order, and countless unanswered messaged, they finally agreed to refund my orde... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour femmes
  2. Magasin de vêtements

Écrit par l'entreprise

A PERFECT NOMAD IS A LUXURY, ETHICAL + CONTEMPORARY CLOTHING BRAND. CULTIVATED BY THE RHYTHM AND AESTHETICS OF AN ARTISTIC LIFE. EVERY DESIGN SEEKS TO EMBODY CRAFTSMANSHIP AND TIMELESS BEAUTY. WHERE UNIQUE IMPACT AND SIMPLICITY DANCE TOGETHER TO EMPOWER EVERY INDIVIDUAL.LIVING BY THE BELIEF THAT A FREE SPIRITED APPROACH TO LIFE & A CAREFUL APPROACH TO HOW WE TREAT OUR PLANET & OUR PEOPLE SHOULD COMBINE INTO A LIFESTYLE & AESTHETIC WHICH IS BEAUTIFULLY INDIVIDUAL, ELEGANT & KIND.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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2,8

Tous les avis

(44)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

High-quality dress

I bought the Silk Syros and it’s absolutely amazing, the fabric feels incredibly soft and luxurious, it gives a sophisticated look. The colour is eye-catching and it makes it perfect for special occasions as I needed. The fit is very comfortable if you like feeling lightweight and not restrictive but still feminine and elegant! Highly recommended! ❤️

2 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautiful dress. Great experience

I bought the Bella dress for my wedding. Ordered on a Saturday & it arrived within 5 days.
I nearly didn’t buy it because the reviews are really bad on here but I loved the dress so decided to risk it & I'm glad I did. The dress is gorgeous it’s nicely made although even an XS is big (I’m a size 8). I wore an underskirt as it’s slightly see through & boob tape to hold the v neck against my skin

13 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I brought the beautiful syros dress

I brought the beautiful syros dress. Being a tall girl sadly it was slightly too short for me. I contacted the customer service who were fantastic at getting back to me quickly. As I love the fabrics from this company they offered me the option to swap the dress for something that would be longer. I swapped it for a lace skirt which I love!!! Thanks so much for all your help and great customer service!!

6 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolutely shocking experience with A…

Absolutely shocking experience with A Perfect Nomad.

I placed an order on April 10th for a dress costing over €425 and paid extra €18 for next day dispatch. Today is May 20th and I still do not have my order.

Over the past 5+ weeks I’ve had to send endless emails just to chase information about a purchase that was fully paid for from day one. First the company shipped the parcel from the wrong country due to their “system error,” then it got stuck in customs, then I was told to refuse delivery, and ever since then I’ve been stuck in an exhausting loop of delays, excuses, and operational mistakes entirely caused by their side.

What is most disappointing is that this brand positions itself as luxury, yet the customer service experience has been one of the worst I’ve ever encountered. When someone spends this amount of money on a single item, they expect professionalism, efficiency, and basic respect for the customer’s time.

Instead, I’ve spent more than a month acting like a customer service manager for my own order.

Completely unacceptable experience. I would strongly reconsider ordering from this company unless you are prepared for serious delays and extremely poor handling when problems arise.

20 mai 2026
Avis spontané
Logo de A Perfect Nomad

Réponse de A Perfect Nomad

We are very sorry to hear about your experience and appreciate you taking the time to share your feedback.

We would like to clarify a few points regarding your order. We do not offer a guaranteed next-day EU shipping service; our standard EU shipping rate is €17.95. This was also outlined in our email correspondence.

In this case, the item you ordered was located in our UK warehouse, and we attempted to move stock to our EU facility in order to ship from within the EU and avoid additional customs delays and charges being passed onto you. Due to a system error, your order was initially dispatched from the UK. We sincerely apologised for this and informed you that we would still be able to ship your order from the EU once the stock transfer had been completed.

At that stage, you requested to cancel your order and receive a refund rather than wait for fulfilment from the EU warehouse. As the parcel was already in transit within the postal system, we were unable to process the refund immediately until the order had been returned to us.

We fully understand your frustration and are very sorry for the inconvenience and delays you experienced throughout this process. This is not the standard we aim to provide, and we regret that your experience fell short of expectations.

We appreciate your feedback and will be reviewing this internally to improve our fulfilment and communication processes moving forward.

Noté 5 sur 5 étoiles

Lovely customer service experience

While I had to return my purchase due to not fitting as I imagined, I had such a lovely experience with A Perfect Nomad. I was looking for a potential wedding dress and was nervous of sizing, I got in touch with some questions and Frances was so helpful and supportive, really quick reply period, as well. My order arrived on time and securely packaged too, overall a great experience just a shame the dress didn't fit properly my petite size.

25 janvier 2026
Avis spontané
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Réponse de A Perfect Nomad

Thank you so much, Darta for taking the time to share your experience with us. We’re really pleased to hear that you found our customer service helpful and that we were able to support you with your sizing questions—especially for something as special as a potential wedding dress.

Thank you again for choosing A Perfect Nomad. We hope we’ll have the opportunity to welcome you back in the future, and please don’t hesitate to reach out if we can help with anything at all.

Noté 5 sur 5 étoiles

Pleasantly surprised – excellent customer service and smooth delivery!

Having read some of the previous reviews, I was a bit sceptical, but I still wanted to give APN a chance because their clothes look beautiful.

I was pleasantly surprised. I contacted their customer service team by email about sizing and they were super helpful and polite, which meant I could choose the right sizes with confidence.

Living in Spain, I knew customs charges might be added on arrival (that’s quite normal now due to Brexit), but customer service informed me they have a small dispatch centre in Spain. They helped me check which items were in stock there, and I was able to get my order shipped from Spain quickly and easily, with no extra delays or charges.

From reading other reviews, I can see they’ve had a change in their customer service team, and in my experience, it really shows.

Bravo and thank you – I’ll definitely be back! 🌟

3 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

AVOID, AVOID, AVOID - Terrible experience with APN.

Terrible experience with APN.

I ordered an item and it arrived stuffed into a small Jiffy bag. I appreciate recycling packaging but the item was extremely crinkled due to this, and I did not think the quality warranted the price.

The item was returned. I choose Signed For delivery as I had seen a customer say they had not received a refund so wanted to have proof of delivery. Four weeks later, I have still not received a refund. I chased them for it and they have sent e-mails but still no refund. It feels like a scam as I have sent them the received date and they are still not refunding. I have now seen previous reviews on here and this is a repeat issue with returns and APN are clearly not the ethical brand the claim to be.

11 août 2025
Avis spontané
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Réponse de A Perfect Nomad

We are very sorry to read your review and to hear that your experience with us did not meet your expectations. Please rest assured that we are fully committed to issuing refunds for valid returns.

Unfortunately, in this case, your return was not logged through our online returns portal. This made it very difficult for us to trace and confirm the item at our returns facility. We asked for tracking information to help us locate the return, and we are grateful that you were able to provide further details today by way of screenshots.

Our standard returns policy requires returns to be processed through our portal, received at our facility, checked for condition, and then logged before a refund can be issued. As we were unable to identify your return in this way, there was a delay in processing your refund.

We sincerely apologise for the frustration this has caused you and for the delay you experienced. Please be assured that your refund has now been issued, and we greatly appreciate your patience and feedback as it helps us improve our processes.

Noté 5 sur 5 étoiles

Happy overall

I bought a skirt in the sale and with discount. I contacted the company through chat about sizes and got an instant and very helpful response. The skirt arrived quickly in a small cardboard box which was good as I don’t like over packaging. I like the skirt and am keeping it. It is long and I might do something about the length. Overall I’m happy with the service and item. No complaints.

30 août 2025
Avis spontané
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Réponse de A Perfect Nomad

Thank you so much for your lovely review! We’re really happy to hear you’re pleased with your skirt and the service you received. We truly appreciate your support and hope to see you again soon.

Noté 1 sur 5 étoiles

No response to emails

Have tried to contact the company by email. No response from 3 emails Product hasn't arrived after 2 week wait. The response to my enquiries is simply terrible. I wish I had read the reviews as I would never have purchased from them. I don't know who to complain too? Is it Companies House? Maybe someone knows and can help? Is APN a legitimate company?

12 août 2025
Avis spontané
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Réponse de A Perfect Nomad

We’re very sorry to read your review and to hear that you feel we didn’t respond to your emails. We’d like to reassure you that we did reply to each one within 24 hours, and to clarify the timeline for transparency:

Your order was placed on 04/08/25.

On 07/08/25, you emailed requesting a discount code. We applied this to your order the same day and also informed you that we were experiencing delays at our fulfilment centre. At that time, we expected to ship your order before the weekend.

Unfortunately, we weren’t able to dispatch before the weekend. On 11/08/25, you emailed to request a cancellation, and we confirmed the same day that this had been actioned.

On 12/08/25, you emailed us again twice regarding cancellation, and we replied the same day to both emails confirming again that your order had already been cancelled and refunded on 11/08/25.

We completely understand how frustrating delays can be and are truly sorry for the inconvenience. While the dispatch delay was unexpected, we did keep you updated, honoured your discount request after purchase, and replied to all emails promptly.

We take feedback like yours seriously and are working hard to improve our processes so this doesn’t happen again. We’d love the opportunity to welcome you back in the future and provide the smooth experience you should always expect from us.

Noté 1 sur 5 étoiles

zero stars

If possible, I would give APN zero stars.I am still waiting for a skirt bought in May, no help from customer service, no refund, no nothing. Dear Customer Service, if you are reading this, please refund my purchase. Thank you

29 juillet 2025
Avis spontané
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Réponse de A Perfect Nomad

Thank you for your feedback, and we’re deeply sorry for the service you received.

Your order was shipped on the day it was placed, but unfortunately it was returned to us by customs in Denmark. We reshipped the order, but it was again returned by Danish customs. After these repeated issues, we issued your refund. We sincerely apologise for the time it took to resolve this — this is not how we like to do business.

We have since introduced a dedicated customer service team to ensure that issues are handled more proactively and resolved much faster. We hope to have the chance to welcome you back and provide the experience you should always expect from us.

Noté 5 sur 5 étoiles

Dream dress

Had reservations as have never ordered from them before. Dress was dreamy just like the images & arrived quickly. Perfect wedding guest dress

8 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I bought the Harmony dress and was…

I bought the Harmony dress and was honestly blown away by the quality. the fit is perfect — even better in person than I expected. You can really tell it's been made with care.

8 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

TERRIBLE - There is no customer service with this…

There is no customer service with this company. There sizes don’t match up to UK standards. There Size L’s in certain items come up as a UK size S. I sent them pictures and UK measurement sizes… several emails… just ignored. Trust these reviews… There are better companies to buy from.

20 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Definitely unprofessional

Poor quality dress. Item returned from reception and received at their premises on June 3. Today is June 27, and contrary to their written policy on their website, the deadlines are well past. Every possibility of contact has been made (Instagram, website, email). The response is always the same: tell me that the refund will be made in the morning ... for 3 weeks. Now the refund cannot be made because of my PayPal dispute ( fortunately I paid via PayPal) if we listen to the seller. The dispute closes if it's refunded so maybe DO IT ?... ridiculous.

27 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

This brand is a shit

This brand is a shit, they took my money, it took 2 months to supposedly send the order because I never received the parcel .
Now I wrote 3 mails without any answer from them.
Don’t buy from this brand

27 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

I returned a dress to them over a month…

I returned a dress to them over a month ago, they have been ghosting me since I sent it back, even though I have emailed them several times, there is no way to contact them on the phone and I haven’t received a refund. The dress was £200, this company is a total scam do not buy from here!

22 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not buy here

Do not buy here, they don't deliver, they don't respond, and if they finaly do deliver and you want to return because of the poor quality, they make it almost impossible and they don't refund.
Very bad experience,

23 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Zamówienie przyszło po miesiącu…

Zamówienie przyszło po miesiącu wszystko było wymięte jak szmaty gorzej niż z Ali expres cena z kosmosu a jakość średnio niska podatek wyniósł mnie prawie 100 euro o czym wogole mnie nie poinformowali

14 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY unless you want to lose $500…

DO NOT BUY unless you want to lose $500 . I got a dress that kept popping up on my instagram ads - their website looked nice and appealing - the dress actually looks nothing like the photos. I wanted to place a return - Ive been trying to contact them and there is no one that responds. Finally after 4 weeks of emailing them and messaging them on their website, a lady named Frances responded to me. She says they will get back to me and they never do! They are not legit! I contacted them again yesterday and nothing. I am so disappointed I really cant afford to loose $500 for nothing. :( I hope they read this because if I dont get a response I will blast them on my instagram page with 50k followers.

10 juin 2025
Avis spontané

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