I bought the Bella dress for my wedding. Ordered on a Saturday & it arrived within 5 days. I nearly didn’t buy it because the reviews are really bad on here but I loved the dress so decided to risk... Voir plus
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I bought the Silk Syros and it’s absolutely amazing, the fabric feels incredibly soft and luxurious, it gives a sophisticated look. The colour is eye-catching and it makes it perfect for special occas... Voir plus
Beware of customs traps. I paid over 100 euros in import duties for two dresses worth 300 euros. The company is based in the UK and does not mention the additional customs fees. Overall, the product... Voir plus
Do not buy from this brand! Absolutely the worst customer experience I've had in years. After 1 month of not shipping my order, and countless unanswered messaged, they finally agreed to refund my orde... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A PERFECT NOMAD IS A LUXURY, ETHICAL + CONTEMPORARY CLOTHING BRAND. CULTIVATED BY THE RHYTHM AND AESTHETICS OF AN ARTISTIC LIFE. EVERY DESIGN SEEKS TO EMBODY CRAFTSMANSHIP AND TIMELESS BEAUTY. WHERE UNIQUE IMPACT AND SIMPLICITY DANCE TOGETHER TO EMPOWER EVERY INDIVIDUAL.LIVING BY THE BELIEF THAT A FREE SPIRITED APPROACH TO LIFE & A CAREFUL APPROACH TO HOW WE TREAT OUR PLANET & OUR PEOPLE SHOULD COMBINE INTO A LIFESTYLE & AESTHETIC WHICH IS BEAUTIFULLY INDIVIDUAL, ELEGANT & KIND.
Coordonnées de contact
Royaume-Uni
- www.aperfectnomad.com
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A répondu à 100 % de ses avis négatifs
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High-quality dress
I bought the Silk Syros and it’s absolutely amazing, the fabric feels incredibly soft and luxurious, it gives a sophisticated look. The colour is eye-catching and it makes it perfect for special occasions as I needed. The fit is very comfortable if you like feeling lightweight and not restrictive but still feminine and elegant! Highly recommended! ❤️
Beautiful dress. Great experience
I bought the Bella dress for my wedding. Ordered on a Saturday & it arrived within 5 days.
I nearly didn’t buy it because the reviews are really bad on here but I loved the dress so decided to risk it & I'm glad I did. The dress is gorgeous it’s nicely made although even an XS is big (I’m a size 8). I wore an underskirt as it’s slightly see through & boob tape to hold the v neck against my skin
I brought the beautiful syros dress
I brought the beautiful syros dress. Being a tall girl sadly it was slightly too short for me. I contacted the customer service who were fantastic at getting back to me quickly. As I love the fabrics from this company they offered me the option to swap the dress for something that would be longer. I swapped it for a lace skirt which I love!!! Thanks so much for all your help and great customer service!!
Absolutely shocking experience with A…
Absolutely shocking experience with A Perfect Nomad.
I placed an order on April 10th for a dress costing over €425 and paid extra €18 for next day dispatch. Today is May 20th and I still do not have my order.
Over the past 5+ weeks I’ve had to send endless emails just to chase information about a purchase that was fully paid for from day one. First the company shipped the parcel from the wrong country due to their “system error,” then it got stuck in customs, then I was told to refuse delivery, and ever since then I’ve been stuck in an exhausting loop of delays, excuses, and operational mistakes entirely caused by their side.
What is most disappointing is that this brand positions itself as luxury, yet the customer service experience has been one of the worst I’ve ever encountered. When someone spends this amount of money on a single item, they expect professionalism, efficiency, and basic respect for the customer’s time.
Instead, I’ve spent more than a month acting like a customer service manager for my own order.
Completely unacceptable experience. I would strongly reconsider ordering from this company unless you are prepared for serious delays and extremely poor handling when problems arise.

Réponse de A Perfect Nomad
Lovely customer service experience
While I had to return my purchase due to not fitting as I imagined, I had such a lovely experience with A Perfect Nomad. I was looking for a potential wedding dress and was nervous of sizing, I got in touch with some questions and Frances was so helpful and supportive, really quick reply period, as well. My order arrived on time and securely packaged too, overall a great experience just a shame the dress didn't fit properly my petite size.

Réponse de A Perfect Nomad
Pleasantly surprised – excellent customer service and smooth delivery!
Having read some of the previous reviews, I was a bit sceptical, but I still wanted to give APN a chance because their clothes look beautiful.
I was pleasantly surprised. I contacted their customer service team by email about sizing and they were super helpful and polite, which meant I could choose the right sizes with confidence.
Living in Spain, I knew customs charges might be added on arrival (that’s quite normal now due to Brexit), but customer service informed me they have a small dispatch centre in Spain. They helped me check which items were in stock there, and I was able to get my order shipped from Spain quickly and easily, with no extra delays or charges.
From reading other reviews, I can see they’ve had a change in their customer service team, and in my experience, it really shows.
Bravo and thank you – I’ll definitely be back! 🌟
AVOID, AVOID, AVOID - Terrible experience with APN.
Terrible experience with APN.
I ordered an item and it arrived stuffed into a small Jiffy bag. I appreciate recycling packaging but the item was extremely crinkled due to this, and I did not think the quality warranted the price.
The item was returned. I choose Signed For delivery as I had seen a customer say they had not received a refund so wanted to have proof of delivery. Four weeks later, I have still not received a refund. I chased them for it and they have sent e-mails but still no refund. It feels like a scam as I have sent them the received date and they are still not refunding. I have now seen previous reviews on here and this is a repeat issue with returns and APN are clearly not the ethical brand the claim to be.

Réponse de A Perfect Nomad
Happy overall
I bought a skirt in the sale and with discount. I contacted the company through chat about sizes and got an instant and very helpful response. The skirt arrived quickly in a small cardboard box which was good as I don’t like over packaging. I like the skirt and am keeping it. It is long and I might do something about the length. Overall I’m happy with the service and item. No complaints.

Réponse de A Perfect Nomad
No response to emails
Have tried to contact the company by email. No response from 3 emails Product hasn't arrived after 2 week wait. The response to my enquiries is simply terrible. I wish I had read the reviews as I would never have purchased from them. I don't know who to complain too? Is it Companies House? Maybe someone knows and can help? Is APN a legitimate company?

Réponse de A Perfect Nomad
zero stars
If possible, I would give APN zero stars.I am still waiting for a skirt bought in May, no help from customer service, no refund, no nothing. Dear Customer Service, if you are reading this, please refund my purchase. Thank you

Réponse de A Perfect Nomad
Returned two dresses £220 a month ago
Returned two dresses £220 a month ago. Still no refund or reply. Wish I had seen reviews before purchasing
Dream dress
Had reservations as have never ordered from them before. Dress was dreamy just like the images & arrived quickly. Perfect wedding guest dress
I bought the Harmony dress and was…
I bought the Harmony dress and was honestly blown away by the quality. the fit is perfect — even better in person than I expected. You can really tell it's been made with care.
TERRIBLE - There is no customer service with this…
There is no customer service with this company. There sizes don’t match up to UK standards. There Size L’s in certain items come up as a UK size S. I sent them pictures and UK measurement sizes… several emails… just ignored. Trust these reviews… There are better companies to buy from.
Definitely unprofessional
Poor quality dress. Item returned from reception and received at their premises on June 3. Today is June 27, and contrary to their written policy on their website, the deadlines are well past. Every possibility of contact has been made (Instagram, website, email). The response is always the same: tell me that the refund will be made in the morning ... for 3 weeks. Now the refund cannot be made because of my PayPal dispute ( fortunately I paid via PayPal) if we listen to the seller. The dispute closes if it's refunded so maybe DO IT ?... ridiculous.
This brand is a shit
This brand is a shit, they took my money, it took 2 months to supposedly send the order because I never received the parcel .
Now I wrote 3 mails without any answer from them.
Don’t buy from this brand
I returned a dress to them over a month…
I returned a dress to them over a month ago, they have been ghosting me since I sent it back, even though I have emailed them several times, there is no way to contact them on the phone and I haven’t received a refund. The dress was £200, this company is a total scam do not buy from here!
Do not buy here
Do not buy here, they don't deliver, they don't respond, and if they finaly do deliver and you want to return because of the poor quality, they make it almost impossible and they don't refund.
Very bad experience,
Zamówienie przyszło po miesiącu…
Zamówienie przyszło po miesiącu wszystko było wymięte jak szmaty gorzej niż z Ali expres cena z kosmosu a jakość średnio niska podatek wyniósł mnie prawie 100 euro o czym wogole mnie nie poinformowali
DO NOT BUY unless you want to lose $500…
DO NOT BUY unless you want to lose $500 . I got a dress that kept popping up on my instagram ads - their website looked nice and appealing - the dress actually looks nothing like the photos. I wanted to place a return - Ive been trying to contact them and there is no one that responds. Finally after 4 weeks of emailing them and messaging them on their website, a lady named Frances responded to me. She says they will get back to me and they never do! They are not legit! I contacted them again yesterday and nothing. I am so disappointed I really cant afford to loose $500 for nothing. :( I hope they read this because if I dont get a response I will blast them on my instagram page with 50k followers.
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