Apogee Corporation Avis 

I phoned one day last week and was meet with a lovely lady on the phone, who sorted my repair straight away and when the engineer came out (Thomas Young) he was extremely pleasant, polite and professional. he allowed me to carry on with my work while also fixing my issue

ANDY HINCHLIFF
Andy came across to see us on a recommendation, He impressed us with his product knowledge, he discussed our copier needs and presented us with a very cost effective solution, we have always found Andy to be very professional and would recommend him for your copier needs,

We emailed this morning to ask advice about printer positions. Matt arrived mid morning - discussed our needs & moved printers straight away. This will make such a difference to our work stations & work practices, many thanks.

Where to start, I had been a customer of Apogee for a long time, they took over a local company and in the industry the usual rumbles were prevalent, however the first contract went well, therefore I signed up for a 5 year deal, shortly after signing the Account Manager (CR) left, the information supplied to me to gain my business was completely different to what Apogee would agree too (luckily I keep ALL email correspondence emails), consequently the relationship was strained and I was pleased the contract was coming to an end and went back to the market, then a new Account Manager contacted me with promises of this and that, yes I was sceptical, and very apprehensive however ANDY HINCHCLIFFE reassured me that the past was the past and lets start again. Teams and meeting took place, my emails were answered, I can honestly say that Andy is professional, a great communicator, doesn't talk **** and consequently I signed another 5 year deal, any issues that have cropped up Andy has dealt with efficiently and effectively. Andy is down to earth, knows his products, a friendly guy, to be honest a breath of fresh air for a Sales man. I can see us continuing our relationship for a while to come. Thanks Andy :-)

Apogee Corporation have been our preferred partner for our Managed Print Contract for in excess of 600 devices on multiple sites for a period exceeding seven years. These devices provide printing, copying and scanning for a number of corporate, clinical and high profile and important areas within our Trust.

We have enjoyed working with Apogee Corporation to form a collaborative response to call outs (in conjunction with our IT Helpdesk) and have achieved good adherence to the Service level Agreement put in place.

They are highly organised and responsive. We would particularly call out the assignment of their very dedicated Customer Success Manager, Angelique Claro, and our Apogee On-Site Engineer, Les Dalgarno, which has made a definite difference to our relationship. Their engineers are first rate, know our sites well and are responsive to our calls. They care about the service provided to our users.

We would certainly consider the extension of this contract with Apogee for these positive reasons, accurate reporting of print volumes and regular service review meetings and assistance from the on-site engineering teams. They always seek to improve on the processes involved in running this service for a large organisation such as ours, so we have no hesitation in recommending them to potential organisations.

I have used Apogee for a number of years and always found them professional and friendly. Our account manager Andy Hinchliff is a pleasure to work with, who has extensive knowledge, very professional, advising what is best for our business and always friendly with all levels of staff.

Norman was great always coming to fix our printers and give us extra supply when we are lacking. When he spots a problem even though it is something he initially came for he will back come and do it

Apogee have been a great company to work with, from the sales team to the amazing auditing team (Jamie) that assessed our requirements to move to a new printing platform

It was a pleasure to deal with our account manager John Crossan who was extremely helpful when sourcing a new device to meet our printing requirements.

We have not had any issues with the device since installation however John has dealt with any queries we have had promptly and efficiently.

I would have no hesitation in recommending John and Apogee to other businesses requiring assistance with their printing solutions.

Great Audit from Apogee.
Jamie Vitalie did a great job with our printer audit, she left no stone un-turned which made organising the deployment so much easier.

We had some new printers installed in our office, and the team did a great job of setting them up. Jamie took the time and effort to show us the functionality and left us feeling confident that we could use all the features. Great service. Thank you for making everything so clear.

The lovely Matt Wadler saved my sanity again! So professional and nothing too much trouble, he fully accepts my lack of capability in technical things and explains everything he is doing in an easy to understand way. Always a pleasure to deal with, many thanks Matt.

Jimmy (Wickham) is always very friendly, helpful and accommodating when he calls to the school. No request is too much hassle for him.

I recently had the pleasure of experiencing their printing service, and I must say it was truly exceptional. From start to finish, their team provided nothing short of outstanding service. The quality of their prints was top-notch, with vibrant colors and sharp details. Moreover, they were incredibly efficient and met my tight deadlines without any compromise on the final product. The staff was professional, attentive, and went above and beyond to ensure my satisfaction. I highly recommend their printing service to anyone in need of high-quality prints and exceptional customer service.

John was great, from the minute he came into the office to quote for new copiers. Initially we have started small, with just one copier in one office, however we have another 3 offices that we hope to extend our contract to when their current contracts come up for renewal. John answered any queries I had quickly and efficiently.

Matt was quick and efficient in installing new Scanjet Pro 2000 s2 into relevant areas within Theatres without any disruption to service provision.

Apogee have supplied our printers for over 12 years now at SouthSide and we have been happy with the quality and service. If any issues arise they are promptly sorted out and updated with engineer visit. John Crossan always very helpful with advice. We recently bought an additional machine to replace an older machine and was expertly installed by polite team and very helpful and explained to team how to use.

Apogee Customer Satisfaction

Our Account Manager, John Crossan, has played a crucial role in developing the excellent working relationship we have with Apogee. He fosters this connection by consistently answering the phone when we call and by expertly setting and managing our expectations. This instills the trust necessary for our relationship to strengthen, knowing that we are treated as valued customers as our partnership continues to grow.

We have 3 offices all serviced with Apogees all in one devices. The devices just seem to work and we very rarely have any issues. When we do need to contact Apogee they are helpful and manage to sort out any issues we have within a short space of time. John Crossan who is our Account Manager is always available and willing to help and advise at any time.