Apogee colleagues have been very helpful and so nice to help us with our toner issue. They have dealt with the matter in an polite and efficient manner. They are always contactable and knowledgeable i... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
In 25 years of managing IT departments and small busineses, I've never expereinced such troublefree printers as the current suite of HP printers supplied & managed by Apogee. On the odd ocasion som... Voir plus
L'entreprise a répondu
We have had to call Apogee for assistance with printers a few times and always been quick to arrive. Engineers are professional and friendly. We have recently had Sean Alder who has went above and b... Voir plus
L'entreprise a répondu
Our experience working with Apogee has been incredible! The customer support is top quality! We highly recommend Colin! He most definitely is the best engineer out there! Any issues and it's fixed no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel de bureau
- Entreprise de logiciels
- Fournisseur de logiciels
- Service de cloud computing
Informations provenant de diverses sources externes
Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Coordonnées de contact
Royaume-Uni
- www.apogeecorp.com
4,8
Excellent
516 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
10/10
Our printer was broken all week and when I got in touch with Apogee, we were added to a technicians wait list and Jason G. was great he fixed it remotely and was all sorted within 5 minutes of him starting, thank you :)
28 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi E L , Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback and so pleased he was able to resolve your issue so quickly, getting you back up and running.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
I very rarely leave reviews but Andy…
I very rarely leave reviews but Andy Hinchliff is a great account manager! We have struggled with a lot of issues recently like our high additional bills, unclear prints usage reports ,scans quality ,etc. However Andy has sorted everything ! On top of that he is just a really kind, funny and optimistic person!
26 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Kamila, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
Fast and efficient
Fast and efficient help for our never ending printer issues and thank you to Jason Goss for his patience with these issues.
19 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Sonal, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Jason.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt Wadler has delivered an excellent…
Matt Wadler has delivered an excellent service to the microbiology team at Salisbury by supplying us with printer capability to action critical patient results at last minute for our service users. He was expertly helpful in identifying solutions for us and was highly reactive to our needs as a department. A big thank you from the microbiology team at Salisbury!
18 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi James, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Matt, who continues provide an amazing service.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Great customer service
Member of staff I spoke to (Yemi Yusuf) was very polite and helpful and was able to organise what I required quickly and efficiently
14 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Caroline, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Yemi the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Very professional…!
I’ve always found Andy Hinchcliffe easy to deal with. Very professional and knowledgable regarding all information presented or any questions I have regarding my current or potential new projects/plans.
13 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Matthew, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt is always helpful
Matt is always helpful, professional and friendly and addresses all our problems as they come up.
12 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi SD, Thanks so much for leaving feedback and giving us a 5* review. I would love to pass on the feedback to Matt and wondered if you had his last name or any other details. We look forward to hearing from you.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Succinct resolution
You can always trust Matt to get the issues resolved quickly and efficiently.
12 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Toni, Thanks so much for leaving feedback and giving us a 5* review. I would love to pass on the feedback to Matt and wondered if you had his last name or any other details. We look forward to hearing from you.
Thanks
Sarah Uddin
Director of Customer Success & Experience
We had an issue connecting to our…
We had an issue connecting to our office printer and from the moment I raised the ticket Ben Perkins from Apogee Corporation Ltd was in touch and communication was 10/10 from start to finish. Ben contacted me this morning via phonecall as pre - arranged and helped resolve the issue very smoothly, he also shared some helpful info with me that I can now share with my team in terms of accessing our online profiles where we can view our transaction history/ change pins etc.
Thanks for your help Ben!
7 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Ben the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Andy at Apogee is good at keeping in…
Andy at Apogee is good at keeping in touch and reviewing the account on a regular basis
6 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Greg, Thank you for leaving us a review and for giving us 5* feedback. We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Réponse de Apogee Corporation
Hi Sam, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Going above and beyond
I would like to commend Paul Newton (4043) for his exceptional service. Despite being booked for a different job at our site in YORK NR, Paul took the time to have a look at our other printer and explained the possible cause of the issue! He often gets booked in our site and we have become familiar with his service. His efficiency and willingness to assist are greatly appreciated, and we cannot thank him enough! Thank you, Paul, for your outstanding support! We will make sure not to repeat such a simple mistake again, Paul and we have logged a job for this other printer and we hope to see you again soon!
5 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi DG, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass on the wonderful feedback to Paul Newton, it seems he is doing a stirling job and going above and beyond for our customers.
Thanks again
Sarah Uddin
Director of Customer Success & Experienc
Recommended
Quick response, quickly resolved. Welington was really helpful, and phoned to check everything was ok.
4 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Gaynor, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Welington the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Réponse de Apogee Corporation
Hi Katriye, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Norman the great feedback and I'm pleased you a happy with the service he provides.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Réponse de Apogee Corporation
Hi Irina, Thank you for your review and for giving us 5* feedback.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Technician Simon Harding was extremely…
Technician Simon Harding was extremely helpful , considerate, very professional and efficient in providing a resolution to an urgent situation. High quality service.
8 mai 2024
Avis spontané
Réponse de Apogee Corporation
Hi Lynne, Thank you for leaving us a review and giving us 5* feedback. It's lovely to hear such wonderful feedback for Simon and I will be sure to pass on the feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
SUPER HELPFUL
SUPER HELPFUL
Matt Wadler is always so responsive and helpful whenever we need him. Helped get our printer working again after a network issue (that still isnt resolved by IT) downed our printer which is essential to our service here at anticoag.
2 mai 2024
Avis spontané
Réponse de Apogee Corporation
Hi Dannie, Thank you for leaving us a review and giving us 5* feedback. It's lovely to hear such wonderful feedback for Matt, who I know cares a great deal about enabling your teams to work as efficiently as possible. I will be sure to pass on the feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Professional
Dominic was friendly, quick and professional. We would hope for him again if we had a problem with our printer.
2 mai 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thanks for leaving a review and giving us 5* feedback. It's lovely to hear that Dominic is providing such great service and we will be sure to pass on the feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt is a highly valued colleague
Matt is a highly valued colleague. I don't see him as a 3rd party. He's part of the team here. He's always helpful, tenacious, insightful, reliable and professional. He is hugely experienced and knowledgeable. If Matt had to leave I'd be most upset to lose him.
30 avril 2024
Avis spontané
Réponse de Apogee Corporation
Hi Shane, Thank you for leaving a review and your 5* feedback. We are so pleased to receive such brilliant feedback for Matt. He really is a superstar.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Andy is very helpful and knowledgeable
Andy Hinchliff is very helpful and knowledgeable. Nothing seems to be too much trouble.
30 avril 2024
Avis spontané
Réponse de Apogee Corporation
Hi Bernard, Thanks for leaving us a review and 5* feedback. I'm so glad that Andy was able to support so well. It would be great if you could provide his last name so that I can pass on the fab feedback.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
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