APS Garden Machinery Avis 15

Placed an order for a number of items with clearly stated delivery address which was acknowledged on their invoice. Delivery was made to the invoice address not the delivery address, not the carriers fault as APS had attached the invoice address to the parcel.
On opening the parcel an item had been substituted with a different brand than had been ordered, as they had both phone and email details it would have taken moments to check if a substitution was ok.
Two emails were sent to raise these issues without a response. A third email did provoke a reply from Stewart Earthy a director who said "our support team will be in touch very soon" Three days later - no response despite another email sent to chase this lack of reply.
So if you want your order to be sent to the wrong address and to include an item you did not order along with a total lack of response to a legitimate complaint this business is definately for you!

Ordered a gas bottle online, quick and easy system. Delivered the next day, the driver fitted the new bottle and even took the old empty one away!
Will definitely use again

Excellent company to deal with. Quick and efficient delivery and good price. Highly recommend

Brilliant service again from APS . Always easy to purchase gas bottles online , great customer service and quick delivery within the expected timeframe.

Despite us being long standing customers, we were really let down by this company. We ordered bottled gas yesterday (Tuesday) and had notification that it had been dispatched. We called this morning (Wednesday) as we hadn’t received the tracking info, to be told it would definitely arrive in 2-3 hours time. We then called after 4 hours to be told that it wouldn’t arrive until Friday.
This was essential as we have no heating and are currently living with temperatures close to 0. Absolutely appalling as they confirmed they could deliver within a time frame, then advised they had dispatched it, then assured that it was on its way until eventually admitting that they weren’t sending it for a further 3 days.

Further to your response. - the difficulties of delivery into London is understood, however you accepted the order.
My points were that:
A) you informed us the order had been dispatched, when it hadn’t. You lied.
B) after calling you, you advised it would arrive in 2-3 hours (when it hadn’t been dispatched). You lied.
C) only when calling you when the order didn’t arrive, did you advise that it would be a further 2 days before it would be delivered.
It was ordered on Tuesday and ultimately wouldn’t be delivered until Friday. If you knew you only deliver twice a week into London, and couldn’t provide the order in a timely fashion, you should have admitted that, giving us the opportunity of obtaining gas elsewhere to provide us with heating.
You may consider my comments harsh, however every word was true, and you aren’t freezing cold on a boat.
Instead of your somewhat sarcastic, flippant response, you would have appeared in a better light had you have simply apologised for your service falling short.

Great service and speedy delivery from APS.
I was let down by another dealer on an item 2 days before my sons birthday. Ordered online and received delivery the following day, thanks for saving the day!

Great service, Very helpful in helping me choose the right product STIHL lawnmower RM 248 T. Super fast delivery. Highly recommend. Very happy, Thanks APS.

Excellent service. I ordered the STIHL ASA20 Effortless Cordless Secateurs Set (Inc. battery & charger) - AS System. It was a good price and it arrived the next day. Perfect. Couldn’t ask for better.

Prompt and great comms

Excellent, goods com's, super prompt delivery.

Very friendly telephone staff , good advice and got what I wanted at a fair price . Delivery was very quick . I would definitely recommend this company.

Excellent price. Communiction was clear and timely with delivery in 1 working day a bonus.

Having so few reviews on Trustpilot I wondered whether APS was any good. I ordered a chainsaw, hedge trimmer, battery and charger, all were delivered the next day. Very efficient, and at competitive prices. I cannot fault the service.

Very bad service! I brought my blower for service they said they couldn't do the job after more than 3 weeks and returned to me all open in pieces without deposit back. I brought to another place and I have a working blower! They just wanted to make more money selling a new one. Don't trust them! Take a second opinion before assuming your machinery is no good.

Excellent Customer Service !
I Ordered a STIHL BG86 Blower and I got it next day delivery which is fantastic. Such a well run family business. 100% trust and recommend this company !