Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the dem... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The shifts promised were not given as people had to go home before even working 6 hours, and also forced to take a break when it was not 6hrs yet. It took too long to get allocated to work stations, o... Voir plus
L'entreprise a répondu
Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff an... Voir plus
L'entreprise a répondu
Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great. Addition... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Coordonnées de contact
Arc, Avenue HQ, 17 Mann Island, L31BP, Liverpool, Royaume-Uni
- ashleighcoleman@wearearc.co.uk
- www.archospitality.co.uk
3,8
Bien
163 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very smooth and cool shift
Very nice shift worked with very nice people. The shift ran very smoothly and was a great first arc shift , would love to do many more shifts like this again!!x
-Doris
30 août 2026
Avis spontané
Réponse de Arc
Hello Doris,
Thank you for taking the time to leave a five-star review for us!
I am so pleased to see that you enjoyed working with a great team and at the event, especially as it was your first shift at Arc.
A very warm welcome to the team and we hope to see you soon!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
It was an okay experience
It was an okay experience. We got bus from Manchester to the location and back. This was good in terms of transportation. One thing that wasn't mentioned was how the location was muddy and we would have worn proper shoes.
29 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for taking the time to share your feedback with us.
I am pleased that the location was good for easy transportation to and from the event.
We do provide staff with information ahead of shifts, but there also needs to be an element of personal preparation when working during bad weather. Appropriate clothing and footwear should be considered based on the conditions and forecast.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great Team Experience
I had a really great experience working as a Bar staff for weekend 2 at the festival. It was busy which I enjoyed. I enjoyed interacting with the customers and the overall atmosphere of the event was superb. Always interested in working more of these with ARC.
30 août 2026
Avis spontané
Réponse de Arc
Hello Adaobi,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you enjoyed your experience working with us as Bar Staff. It's great to see that you loved interacting with the customers and soaking up the festival atmosphere!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great atmosphere organised good and…
Great atmosphere organised good and staffing was great arc is always a pleasure to work with
22 août 2026
Avis spontané
Réponse de Arc
Hello Jay,
Thank you for taking the time to share your five-star feedback with us - it's great to see how much you love working with Arc.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The Long Road Festival was my first…
The Long Road Festival was my first assignment with Arc and as with anything, I had quiet concerns about what to expect, would it be organised, would there be anyone to hand if anything went wrong .. I can honestly say I was more than impressed.
Jenny and Poppy were amazing. I was met on the first day with smiles. I was provided with clear guidance and instructions of how the event would run and what to expect. I like organisation and order and they ran it like clockwork, always checking in to make sure all was well. I just cannot fault them.
I provide professionalism, quality service and high standards and I received exactly the same in return.
I look forward to my next assignment (after a short holiday!)
I 100% recommend working with Arc. Work hard, earn money and have fun at the same time .. that’s what I call balance 😀
28 août 2026
Avis spontané
Réponse de Arc
Hello Emma,
Thank you so much for such a fantastic review! We’re delighted to hear that your first assignment with Arc exceeded your expectations.
Jenny and Poppy will be thrilled to hear your kind words. We’re really pleased that you felt supported, well organised, and confident throughout the event.
It’s great to have you as part of the Arc team, and we look forward to seeing you again after your well-deserved holiday!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Wouldn’t work with streamline again - Leeds festival
Wouldn’t work with streamline again. Shifts were so long - my original shift was 8am till 4pm on the Friday which was then changed to 9am till 9pm, however I had to stay on until 3am (18 hour shift, and then had to wake up 6 hours later to do another 12 hour shift at 9am), without any of the streamline managers battling an eyelid. Eve (our agency manager) was great but don’t think there was much she could do as I think so many people dropped out as they were horrible working conditions leading to all the remaining people working so much overtime. Across the 4 days I worked 51.5 hours, of which I had 1 30 minute break to watch some of an act, other than that we weren’t allowed breaks as “streamline don’t do breaks as you are paid for them”
27 août 2026
Avis spontané
Réponse de Arc
Hello Archie,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience at Leeds Festival and appreciate you taking the time to share such detailed feedback.
The shift lengths and break arrangements you’ve described are certainly not the experience we want our staff to have. We understand how frustrating and exhausting it must have been to work such long hours with limited rest, particularly with another lengthy shift starting shortly afterwards.
As the event is managed by the client on site, some of the operational decisions around shift extensions and breaks are outside of our direct control.
However, we absolutely take your feedback seriously and will raise these concerns with the client and relevant teams to ensure the issues around shift lengths, rest periods, and communication are addressed and do not happen again.
We’re pleased to hear that Eve was supportive throughout, and we’re sorry that the wider experience left you feeling this way.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Fun festival but hard work for minimum wage.
It was fun to work a festival but it definitely has it's pros and cons.
Working the bar can be fun but my experience was heavily dependent on the vibe given from the bar manager. Over the weekend of long road I was put mostly on bars with lovely managers but one shift was with one who didn't seem to really care about the staff and got annoyed at people if they did anything wrong when it was busy. I asked to move off this bar and arc were good and made it happen.
Festival shifts are long but you aren't guaranteed all your hours depending on the bar you're on. If the bar closes early or there aren't enough customers they will cut people's shifts short. I did an average of 2 hrs less than the shift given on ubeya.
Food is provided on shift in the form of breakfast in the morning, a packed lunch and a microwave meal. These were fine but definitely don't expect fine dining 🤣. Only problem with this is they run out of some things really quickly, there is supposed to be a chocolate bar but it seems these run out almost immediately and we suspected the stock guys were helping themselves to these meaning the staff missed out. I got one over the three days I was there!
Overall working was fine but if it weren't for the benefit of being at a festival I wouldn't be doing these kind of shifts anymore particularly for minimum wage.
29 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for taking the time to share such detailed feedback.
We’re pleased to hear you enjoyed the festival and that Arc were able to accommodate your request to move bars.
We’re sorry to hear about your experience with one of the managers, as we expect all staff to be treated with professionalism and respect, particularly during busy periods.
Shift hours can vary depending on the operational needs of each bar, including customer demand and closing times, so the hours shown on Ubeya can sometimes change. We appreciate that this can be frustrating.
Thank you again for your honest feedback, and we hope to see you at another event in the future!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
It was a beautiful experience as the…
It was a beautiful experience as the check in process was done swiftly. I also admire the professionalism of your staff and respect to everyone without any form of discrimination.
30 août 2026
Avis spontané
Réponse de Arc
Hello Uba,
Thank you for taking the time to share your five-star rating with us! I am pleased to see that you speak so highly of our check-in process and our team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Lovely team and generous to feed us…
Lovely team and generous to feed us great food.
30 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for your amazing five-star review!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I have been working as Bar tender
I have been working as Bar tender, ARC suddenly turned all my shifts to Hospitality.
I have complained to Delaware North and they said I should speak to ARC.
I want to be working in the bar.
30 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for your feedback.
We understand your preference to work in the bar, however, temporary event work does require a degree of flexibility as staffing requirements can change depending on the needs of the event.
We appreciate that changes to your shifts may have been disappointing, but roles can be adjusted to ensure the event is adequately staffed. We’ll take your feedback on board and appreciate your understanding.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Mostly all fun!
Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff and customers over a minor mistake, which I thought was unprofessional. Also myself and lots of others turned up for our shifts on time to be told we had to wait 2 hours for the shift, in the rain and with no extra pay. Parking was always easy and all the staff across the festival were always happy to help with directions etc. It was also really good that we could request to be on the same bar as our friends.
29 août 2026
Avis spontané
Réponse de Arc
Hello Bella,
Thank you for sharing your feedback with us.
We’re really pleased to hear you enjoyed the shifts, breaks, food tokens, and overall atmosphere.
We’re sorry to hear about the incident you witnessed and the delays to shifts. We appreciate how frustrating it would have been to wait in the rain, and we’ll take this feedback on board with the relevant teams.
It’s great to hear that parking was easy, staff were helpful, and that working alongside friends made the experience even better.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
They have been such a lovely agency to…
They have been such a lovely agency to me even though it not an everyday work which I would love to work more, been a good staff, through them I had the ability to meet lovely new people 🥰
29 août 2026
Avis spontané
Réponse de Arc
Hello Omotolani,
Thank you so much for this lovely feedback.
I am so pleased to see how highly you speak of your experience and the people that you work alongside at Arc.
Thanks for being part of the team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
was very unorganised and unprofessional…
was very unorganised and unprofessional i received a msg saying that i had been booked for the shift and hr before it started despite living over an hr away
came 2 mins late and they refused entry saying i had to wait till the next hour to start
30 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for your feedback. We’re sorry you received your shift confirmation so close to the start time, particularly given your travel distance.
However, our site teams do have to follow the event’s lateness policy, which means arriving after the scheduled start time can result in having to wait for the next available start time.
We appreciate your frustration and will take your feedback regarding the late confirmation on board.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Loved every minute of creamfields this…
Loved every minute of creamfields this year. Weather did not put me off one bit. Only downside was the hot water urns not working in the arc tent at camp so hot drinks when it was cold.
28 août 2026
Avis spontané
Réponse de Arc
Hello Joanne,
Thank you for taking the time to share your feedback with us!
I am pleased to see that you enjoyed your Creamfields shifts this year, despite the rain, thunder, and lightning!
I'm sorry to see that the hot water urns were not working, I can imagine how disappointing this was. I'm sure the team will be aware of this and will do their utmost to ensure this doesn't happen next year.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Best summer festival experience!
The location was amazing and everyone was very friendly!
30 août 2026
Avis spontané
Réponse de Arc
Hello Jeevaka,
Thank you for taking the time to share your wonderful review! It's amazing to see how highly you speak of your Arc experience.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Réponse de Arc
Hello Lourdes,
Thank you for taking the time to share your five-star feedback with us!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
It was my first time working for Arc
It was my first time working for Arc, I was really apprehensive at first but the team onsite were all amazing! They made me feel welcome and part of the team straight away, they were always there to help and advise if needed.
I can’t wait to get back to my next festival!!
30 juillet 2026
Avis spontané
Réponse de Arc
Hello,
Thank you so much for your lovely feedback! We’re delighted to hear that, despite feeling apprehensive at first, you were made to feel welcome and part of the team straight away.
It’s fantastic to hear that the on-site team were so supportive and always there to help when needed. We’re really pleased that your first experience working with Arc was such a positive one.
We can’t wait to have you back for your next festival!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I loved working the Open everything was…
I loved working the Open everything was just brilliant I met some truly amazing people. The Acr leadership are just simply the best Emma, Sarah and Chole I love them all they are all so helpful and answer queries super fast. I live local to the golf course however after a few long shifts and in the exceptional heart the 20min walk was starting to take its toll on me, I bought this to the attention of the leadership team who iv named above who arranged a parking pass for me. I tuck a week off my normal Job to work this and it was without a doubt worth every second of my annual leave. Without a shadow of a doubt I will most definitely be signing up to ever open am able to and booking the time off from my usual employment to ensure am available for every shift. Thanks so much to the Arc team for your constant support and dedication in ensuring all our needs are taken care of 5* plus from me
11 juillet 2026
Avis spontané
Réponse de Arc
Hello Emma Louise,
Thank you so much for such an incredible review! We’re absolutely delighted to hear how much you enjoyed working at The Open and that the experience was well worth taking time away from your usual job.
It’s fantastic to hear that Emma, Sarah, and Chloe were so helpful and responsive, and we’ll be sure to pass your lovely comments on to them. We’re also really pleased that the team could help with the parking arrangements and make things a little easier for you during those long shifts and hot weather.
It sounds like you met some amazing people and made some great memories along the way. We’re thrilled to hear you’ll be signing up for future Opens, we’ll look forward to having you back! Thank you again for your amazing support and for being part of the team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I found the higher arc management team…
I found the higher arc management team very helpful in terms of our welfare and well being. They always checked up on us during hard times and were very understanding of certain situations. Some times the abrupt shift time changes were frustrating, when I turned up for my original shift in time and got moved to a shift 5 hours later. I also found some of the bar managers on the busier bars not as emphatic and understanding towards the staff and our wellbeing. I think additional 5 minute breaks in the extremely hot and busy environment should have been enforced more. The bar managers should have trusted their staff more rather than always trying to catch us out which added to the emotional stress of the situation.
6 août 2026
Avis spontané
Réponse de Arc
Hello,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the Arc management team supportive and attentive to your welfare, particularly during challenging periods.
We’re sorry to hear that the shift changes and your experiences with some bar managers added to the stress of what was already a demanding environment. The nature of temporary event work means that shift requirements can sometimes change at short notice due to client needs, which can unfortunately be outside of our control. We do understand, however, how disruptive this can be.
Your comments around breaks, communication and how staff are treated in busy and hot environments are important, and we’ll take this feedback on board with our management teams. We want everyone working with us to feel supported, trusted and able to raise concerns when needed.
Thank you again for your honest feedback and for recognising the efforts of the wider management team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The whole experience was amazing..
The whole experience was amazing..
Really tough work but the peaople I was working with on my bar were the best team and my bar manager Christine was just the best..
I will be opting to work at the next golf tournament.
11 juillet 2026
Avis spontané
Réponse de Arc
Hello Joanne,
Thank you so much for the fantastic feedback! We’re delighted to hear that you had such an amazing experience, despite the hard work. It’s brilliant to know you enjoyed being part of such a great team and that Christine made your time on the bar even more enjoyable.
We really appreciate your kind words and are thrilled to hear that you’ll be looking to work with us again at the next Open.
We look forward to having you back!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.