Order came wrong but genuine mistake. Sorted immediately and arrived next day. Can’t ask for more than that.
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Lisez les avis des autres
Fantastic customer service when things weren't quite right with my order. Nikki was great, and sorted things straight away. 1st delivery was next day, as was the delivery of the order correction. Wo... Voir plus
L'entreprise a répondu
Very disappointed with poor quality race suit (Women’s Carbon Air2 Closed Back - Fireflow). Developed a hole before being able to wear it in the pool. Have heard from others who bought this model tha... Voir plus
L'entreprise a répondu
I've ordered a swim costumes before from Arena, and so, so pleased with the design, the costume has a cut out back, coming around the sides too, it looks absolutely amazing on our daughter, it has a r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de arena UK
Écrit par l'entreprise
The official UK distributors for arena.
For over 40 years, arena has provided high tech competition swimwear, swimsuits, tri suits, wetsuits and accessories to ensure every moment in the water is unforgettable and for every second to count, we know what a difference successful kit can make.
SHOP NOWCoordonnées de contact
Unit 2B, Toll Bar, LA10 5HA, Sedbergh, Royaume-Uni
- 01539622322
- info@arenaswimuk.com
- www.arenaswimuk.com
4,1
Bien
171 avis
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A répondu à 100 % de ses avis négatifs
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Les gens ont aussi consulté
Amazing product
Amazing product, very comfortable! Exchanged for bigger size without any problem. Fast delivery.
12 février 2024
It is a very good power suit but expensive
It is a very good power suit but Tilly is 10 and it is her final child suit. After that the price changes from £95 to £300. So expensive!
5 février 2024
Good service
Bought some goggles and a lady's swimsuit, both arrived promptly and have already been used without issue.
31 janvier 2024
Simple & Quick.
30 janvier 2024
Super small
29 janvier 2024
Réponse de arena UK
Hi Bree, thanks for the note, we will pass this on to head office for you. If you would like to organise a size exchange please email nikki@solosport.co.uk and we can sort that out for you. Thanks
Réponse de arena UK
Hi Elizabeth, many thanks for your message. We did send your parcel out on a 24hr delivery as requested, unfortunately when its in Royal Mails hands there's not much else we can do. We will arrange for a refund for the postage you paid. Many Thanks
Very helpful staff (Nikki)
23 janvier 2024
Great products and fast delivery.
Great products and fast delivery.
Got the product ordered at the time promised. Really great experience overall.
22 janvier 2024
Easy to order and great product
Easy to order and great product. Took longer than 48 hours to arrive though
3 janvier 2024
All good.
I emailed the company for some advice and had a prompt reply. I then ordered some fins which arrived quickly. All good.
10 janvier 2024
Great range of stunning swimsuits
Great range of stunning swimsuits, I was able to surprise my gf with a few different colours of her favourite. Fast delivery and great communications.
3 janvier 2024
Service and ease of ordering.
2 janvier 2024
Efficient
I returned my order with a hand written note asking for a different size - within a few days, with no fuss. My revised item arrived.
2 janvier 2024
I was sent the wrong size
8 janvier 2024
Réponse de arena UK
Hi Hannah, apologies for this error. If you can send us an email we can send you label to return the incorrect size and sort out sending you the correct size. if you could email nikki@solosport.co.uk, Many Thanks
No response
No response
I got a bigger size
Contacted them for an exchange and haven't heard back since
2 janvier 2024
Réponse de arena UK
Hi, many thanks for your review. Apologies no one has come back to you, we can't see an email arriving in from you, so it may of got stuck in our spam filter. if you can email nikki@solosport.co.uk we will be able to help you with your exchange. Thanks
Good experience however website was a…
Good experience however website was a bit glitch when ordering. Size chart would not work.
2 janvier 2024
Very quick delivery of…
Very quick delivery of item ordered. 4 stars just because the website is not mobile phone friendly. Need to use a laptop/computer which is an inconvenience as I order online on my smartphone. The item I ordered would not show up as the colour so it was a guess which colour I would get. Luckily my daughter didn't mind the colour as she just wanted the Arena brand for her competitive swimming. I will order again but hope that it catches up with technology and is easier to order using phone
2 janvier 2024
Trouble exchanging product
I bought some fins for Christmas for my son. They are the wrong size and I wish to exchange them. I have emailed several times about this, and no one has got back to me. I will also try phoning but it is a little disappointing no one has got back to me.
20 décembre 2023
Réponse de arena UK
Hi Kate, thanks for your message. We have just returned back to the office today as stated on our site our offices were closed last week. Unfortunately we can't find any emails from yourself with regards to an exchange. If you could please send an email direct to nikki@solosport.co.uk we will be able to help and sort an exchange out for you. Many Thanks
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