The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Voir plus
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I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Voir plus
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The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Coordonnées de contact
West 25th Street 40, 10010, New York, Etats-Unis
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4,5
Excellent
542 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an issue with a certain game so I…
I had an issue with a certain game so I contacted support. In less then 24 hours they contacted me back. They were very friendly, professional and didn't give up on me. They work well with me and stayed in contact with me every single day. They did a great job fixing my problem. I will most diffidently be playing on this Arkadium game site for years.
1 août 2025
Avis spontané
Réponse : Arkadium
Hi Sandy Kay, thank you so much for sharing your experience! 💙 We’re delighted our team could resolve your issue quickly and keep you supported every step of the way. Your kind words about their professionalism and dedication mean a lot. We’re so happy to know you’ll be enjoying Arkadium games for years to come! 🎮✨
problem was resolved quickly without…
problem was resolved quickly without the usual bs
21 août 2025
Avis spontané
Réponse : Arkadium
Hi Larry! Thanks for this feedback! Thanks for being our customer!
Rapid Response
They were very quick to respond to my questions, with helpful information.
19 août 2025
Avis spontané
Réponse : Arkadium
Thank you so much, Nola! 🌟 We’re happy to hear our team was able to respond quickly and provide the info you needed. 💬✨ We’re always here if you have more questions! 🙌
Réponse : Arkadium
Hi Roger! Thanks for the positive feedback about our website and service! Have a great day!
I find Outspell a very rewarding game
I find Outspell a very rewarding game, especially when I can win at Expert level (which is not easy and doesn't by any means happen all the time!) so I play it most days. I hope it's part of keeping my brain working. Certainly, I am enjoying the challenge. When, on one or two occasions, I have not been able to sign in - which is required at Expert level - I have had genuine support from 'Olga' at Arkadium, and that makes the game feel more human...
16 août 2025
Avis spontané
Réponse : Arkadium
Hi Carolina! Thank you for your wonderful feedback! 🌟 We’re so glad to hear how much you enjoy the challenge of playing Outspell — winning at Expert level is definitely an impressive achievement! 🏆🧠 It’s fantastic that you’re not only having fun but also keeping your brain active along the way. And we’ll be sure to share your kind words with Olga 💙 — she’ll be delighted to know her support made your experience feel even more personal. We truly appreciate you being part of our community and wish you many more rewarding games ahead! 🎉✨
EVERYTHING
EVERYTHING. I am NO GENIUS on computers so I get "caught up" a lot. As soon as I email their SUPPORT TEAM, I get a response almost immediately and then right after that, the problem is solved. I think I am the problem.... LMAO
14 août 2025
Avis spontané
Réponse : Arkadium
Hi Debra! Thank you so much for sharing your experience! 🙏 We’re thrilled to hear that our support team has been able to quickly step in and help whenever you’ve needed it. ⚡ Please know that you’re never “the problem” 😅 — technology can be tricky for everyone at times, and we’re always happy to assist 💻✨. We truly appreciate your kind words and the humor you brought to your review! 💙
Fantastic support team
The customer support here is fantastic. My questions were answered very quickly and I received a good solution to my issue. They even followed up with me a couple days later
11 août 2025
Avis spontané
Réponse : Arkadium
Thanks so much for your kind words! 😊 We're glad we could help and that the follow-up made a difference. Your feedback means a lot to our team!
Arkadium is a great place to have fun…
Arkadium is a great place to have fun with any game that your heart desires. You can challenge yourself or play with others and hopefully get a good partner to make the game interesting. I have been playing games on Arkadium for 5 years and the support is amazing...any problems, they will solve quickly and efficiently. I highly recommend playing any games on Arkadium, you will not be disappointed.
13 août 2025
Avis spontané
Réponse : Arkadium
Wow, Sheena! 🌟 Five years of gaming with us is amazing! We’re so glad you’ve enjoyed the games, challenges, and our support team’s help along the way. Thanks for the wonderful recommendation!
I paid for a year of arkadium plus
I paid for a year of arkadium plus. The ads stopped for a few days and came back ever since. Yes, I'm signed in.
12 août 2025
Avis spontané
Réponse : Arkadium
Hi Cynthia! Did you contact Arkadium Support? We are always happy to help. Please, write us on support@arkadium.com and we will help you very quickly.
Arkadium’s tech support
Arkadium’s tech support was very prompt and helpful meaning that I could continue playing their game with ease
13 août 2025
Avis spontané
Réponse : Arkadium
Thanks for sharing, Erica! 🎯 We’re glad our prompt and helpful support kept you playing without a hitch!
Fast and courteous service
Fast and courteous service; something rarely seen these days.
8 août 2025
Avis spontané
Réponse : Arkadium
Thanks for the kind words, Karen! 💛 We’re happy our speedy and courteous service stood out to you!
I love that they have tons of games to…
I love that they have tons of games to choose from and their customer service is great!
9 août 2025
Avis spontané
Réponse : Arkadium
Glad you’re enjoying our variety of games and the support we provide, Sharon! 🎮💬 Thanks for sharing your kind words with us!
Arkadium Support
The support was prompt, polite and well informed. There was a strong sense of willingness to help and determination to resolve the point at issue. I was very satisfied with the experience.
7 août 2025
Avis spontané
Réponse : Arkadium
Thank you, Raymond! 🙌 We’re glad our team could assist you promptly and politely. Your kind words about our willingness to help mean a lot 💙 and we’re happy we could resolve your issue. We truly appreciate your feedback!
Arkadium support team reached out to me…
Arkadium support team reached out to me several times when I had an issue with a game. Timely responses when I submitted information.
7 août 2025
Avis spontané
Réponse : Arkadium
Thank you, Elise! 🙏 We’re glad our team could follow up and provide timely responses to your game issue ⏱️🎮. Your feedback helps us keep improving and we appreciate you taking the time to share it!
The best gaming site around!
If you like playing games that keep your mind active, this site is Paradise! Crosswords, word games, Sudoku - a whole array of fun! I could spend all day here (and, sadly, I have!). Highly recommend Arkadium.
7 août 2025
Avis spontané
Réponse : Arkadium
Hi Catmom! We’re so happy to hear you’re enjoying our games! 🧩🖤 From crosswords to Sudoku, we love keeping minds active and entertained. Thank you for the kind words and for recommending Arkadium — we’re glad to be your gaming paradise!
Excellent service
Excellent service. Problem was promptly identified and resolved . Explanation of the problem was proved and further assistance encouraged if the problem returns.
28 juillet 2025
Avis spontané
Réponse : Arkadium
Thank you, Elizabeth! 🌟 We're so glad our team could help quickly and clearly. It's great to hear the explanation was helpful—don't hesitate to reach out if you ever need us again!
Problem with Arkadium
I had a problem, I contacted
Arkadium, and they provided me
a fix and all was well
23 juillet 2025
Avis spontané
Réponse : Arkadium
Thanks so much for sharing, Chuck! 😊 We're glad we could sort things out and get you back to playing. If you ever run into anything again, we're just a message away!
Great service.
They were quick to reply and genuinely interested in my comment.
24 juillet 2025
Avis spontané
Réponse : Arkadium
Thank you, Sharon! 💬 We're so glad you felt heard and supported. Our team always aims to respond quickly and with care—your feedback means a lot to us!
Great company!
16 juillet 2025
Avis spontané
Réponse : Arkadium
Thank you, Wanda! 💙 Short and sweet—just like your review! We're so glad to have you with us and truly appreciate your support.
Arkadium has always been responsive…
Arkadium has always been responsive when I’ve run into a problem playing one of their games. I’ve had health problems during the time of this last issue, so I haven’t been able to be fully invested in the process of helping them find a bug. I don’t know how much it exists anymore because I haven’t been able to play as often, but I’ve found that, unlike a lot of providers of services, the people at Arkadium respond promptly and stay with an issue until they’ve got it resolved. That’s fantastic.
26 juillet 2025
Avis spontané
Réponse : Arkadium
Hi Marlyn! Thank you for your thoughtful message! We're really sorry to hear you've been having health issues and hope you're feeling better soon. 💙 We're grateful for your trust and kind words—our team is always here to help, no matter what. Take care, and we hope the games bring you some joy and comfort!
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