Ashley Black Guru Avis 

I ordered some devices for more than $600, they said parcel was lost and they are not responsible for the aus post.

Appalling Customer Service. I ordered my products 11.5 weeks ago, and haven’t even received them yet.

I’ve been dismissed and told that it’s the Australia Posts and my problem now because it left their warehouse and there is nothing they can do about it.

I have emailed a few times from about the 6 week mark and sometimes it takes a week to hear back from them.

To add insult to injury, they offered me a 10% discount to appease my frustration. 😂
Like I’m spending more money with them and I haven’t received my first parcel?

As far as I can see Australia Post received Parcel Info but may not have even received the parcel.

The company is a joke and maybe even a sham. And from what I’m reading with other reviews I may as well forget my $300 - I won’t get it back and I won’t receive my cheaply made products either.

Don’t bother.. Find a service more reliable, customer focused and timely and save yourself the time and effort with this greedy company.

I’ll be lodging a formal complaint with the ACCC and encouraging others to do the same. They shouldn’t have trading rights here in Australia

Outstanding product and customer service. Scientifically backed treatments..

Great product - overpriced, but effective. One item was left out of my original order. I contacted customer service and was told 4-8 weeks; it's been 12 and it has not shown up. Another item broke and after completing their ridiculous return process (form, multiple pictures of item on top of form), I cannot get any response to check status. I was contacted and they sent an email that contained a link to original form. No customer service phone number on the site. Buy the knockoff and watch the YouTube videos.

I wanted to update my review for Ashley Black's team. I recently had a problem with the blaster I bought in Fall and they had a wonderful representative named Tanya who deserves all the things! She was personable, professional, knowledgeable and helpful. She singlehandedly made me feel like a valued customer and prompted me to rewrite my review. Thank you!

The product literally fell apart in my hands the 1st time I used it. I filed a inquiry on the website as instructed including photos and a description of the problem. That was 2 days ago and I have yet to hear back from anybody.

Disappointed - the customer service is really bad. I ordered so many products - got the small ones and lotions etc but the main ones that I wanted were not delivered. After so many attempts to reach them it was determined that they would resend them and I agreed to pay for new shipping charges. I would be invoiced - that was 2 weeks ago. I have been dealing with this for a month and a half - seriously. Each time I email them I get a "we will get back to you in 48 hours" - what the heck? Really want to like this and the company but so far.....

I literally cannot live without my fascia blaster. It's been amazing at helping my pain.
I accidentally happened upon the site years ago and tried this.

I requested to return a product, sent it recorded delivery (it was delivered) but the company provided no refund and stopped responding to my emails.

Eventually, PayPal issued a refund after a dispute.

I also find it very concerning that their main Facebook page no longer allows public comments. There is no way to keep them accountable for misinformation and poor customer service.

Also, there are several facebook groups with negative feedback on the company and the product.

Ashley Black Guru is awesome and helpful in so many ways. I’ve had issues with my knees for years and a few months with the fasciablaster and I felt good as new. Very cool product. I found Ashley through fasciablasterreviews dot net, a Fan page that gave me great initial insight and led me to ashleyblackguru.

Ashley Black is amazing and such an inspiration!