Do not go with this company, aura insurance is blatantly rude, call customer service and they act like you have robbed there homes. Spoke to a lady in regards to setting a direct debit to another day... Voir plus
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Lisez les avis des autres
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling th... Voir plus
L'entreprise a répondu
Quick and simple call with customer service who dealt with my request in fast, friendly and efficient manner..he did tell me his name but can't remember but he provided a top tier service.
L'entreprise a répondu
Had an email for a cancellation which was unexpected due to an error on there side Naomi helped me and assured me this wouldnt be cancelled after checking files and made me feel a lot better about th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4509
- www.aurainsurance.co.uk
3,9
Bien
198 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had an email for a cancellation which…
Had an email for a cancellation which was unexpected due to an error on there side Naomi helped me and assured me this wouldnt be cancelled after checking files and made me feel a lot better about the situation
31 juillet 2026
Avis spontané
Réponse de Aura Insurance
Hi Naimh,
Thank you for your 5-star review. We appreciate the feedback. We have passed your comments onto Naomi.
Regards,
Aura
Do not go with this company AT ALL
Do not go with this company, aura insurance is blatantly rude, call customer service and they act like you have robbed there homes. Spoke to a lady in regards to setting a direct debit to another day and she acted like I was a fool. They then cancelled my insurance after them sending me a fully broken telematics device. I’ll be waitin for my refund . If I could add photos and videos for evidence I would
22 juillet 2026
Avis spontané
Dreadful
Dreadful, I was insured for two weeks before they wrongly cancelled my policy due to a ‘lack of no claims’. After I provided proof for a second time, instead of offering to reinsure me they demanded I paid a fee and started sending me letters. They agreed to waive it all once they heard I got in touch with the financial ombudsman, but I bet plenty of people have agreed to pay just because they felt threatened. Abysmal.
15 janvier 2026
Avis spontané
Naomi gave brilliant customer service…
Naomi gave brilliant customer service support as i had a few questions about the insurance she was able to assist and sort out any problems i had with my policy
14 juillet 2026
Avis spontané
Réponse de Aura Insurance
Hi Ziydan,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Naomi.
Regards,
Aura
The lady on the phone was super helpful
The lady on the phone was super helpful
14 juillet 2026
Avis spontané
Réponse de Aura Insurance
Hi Katherine,
We're grateful for your review. It means a lot to our team. We have passed your comments onto our agent.
Regards,
Aura
Customer service is absolutely shocking
Customer service is absolutely shocking, they also use an external company for the telematics device whom then send them the data. Which is not always correct however they make up excuses to cancel you instantly, I had my telematics device not even a month and they cancelled, tried phoning them for a straight week emailing constantly, they cancelled it then decided to answer the phone to me.
Would not recommend!!!
10 juillet 2026
Avis spontané
Just about to cancel my policy after 4…
Just about to cancel my policy after 4 days! Customer service very rude. Tried cancelling my policy after one day. Black box won't even stick to my car and the person that picked up my call had absolutely no patience with me at all. They won't listen to me about my black box being faulty so I've decided to change to a no box insurance. DONT GO WITH THIS COMPANY
2 juillet 2026
Avis spontané
Réponse de Aura Insurance
Hi Kaye,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Shazia was every helpful and sorted out…
Shazia was every helpful and sorted out my problem quickly.
1 juillet 2026
Avis spontané
Réponse de Aura Insurance
Hi Jenny,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Shazia.
Regards,
Aura
Insured for a year
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling the renewal of my policy. Very happy with the service, all the best!
30 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Taylor,
Thank you for your kind words and 5-star rating!
Regards,
Aura
Quick and easy renewal of insurance
Quick and easy renewal of insurance, great quote too. I would like to mention Helen who was a pleasure to speak to.
26 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Gio,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Helen.
Regards,
Aura
the lady on the phone was lovely
the lady on the phone was lovely, all my experience with them has been positive apart from long waiting times to connect on a phone
24 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Denys,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Julia.
Regards,
Aura
Very nice customer service from Celine.
23 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Miss Oguama,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Celine.
Regards,
Aura
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Good service
19 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Danayal,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Useful customer service and welcoming…
Useful customer service and welcoming staff
16 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Jake,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
Aura
customer service
i had a query and it was resolved immediately, zero hassle, in a lovely manner. seamless experience, thank you very much
15 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Celine was so helpful and made my…
Celine was so helpful and made my experience very easy and straight forward. She helped me and was so polite and understanding over the phone.
10 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi Fern,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Celine.
Regards,
Aura
Good service but long wait times
Wait times were very long to get through to an agent but the lady who dealt with my enquiry was thorough, answered all my questions and helped me very quickly. I wanted to change my payment date for each month and she dealt with it quickly.
8 juin 2026
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for your 4-star review. We appreciate the feedback. We apologise for the long wait time you experienced.
Regards,
Aura
Réponse de Aura Insurance
Hi Robbie
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
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