Autodata Group Avis 

On a 1 to 10 scale of a bad experience this company rates 10.

I had a trial account with them, decided to not continue, filled up a cancellation form on their website, hit "Send", no email confirmation, nothing. Today they try to charge me for renewal. Terribly dishonest business practice. I need to pay cause their software is either glitchy or designed to not let people cancel their trial accounts.

Very unstable, system is down again!
Expensive for the service we get. Support not answering phones and no updates.

If I could give a 0 rating I would .

We are a garage in Peterborough and need Autodata daily for technical information and for quoting.
The system went down and we contacted Autodata and was informed that all was working as it should although we can still not access the site. We are still not able to access the site, our tech guys believe it is Autodata blocking our IP address. All we have been informed is that they will pass it to technical who will contact is in due course but cannot give us any indication when.

Congratulations to the team at Autodata for being awarded 1st place for

"Poorest Customer Service Care"

I pay for the full level of service and when it comes to technical help line waste of time poor service lack of data and experience once subscription taken out change terms of services

I was trailing autodata to see how it worked and went over the 1 month trail period , so let them charge me for a month and tried to cancel the subscription and was told i cant cancel because im in a 12 month contract . Absolutely rubbish customer service DO NOT USE THEM .

Autodata sent me an email saying that my subscription would auto renew in 1 month. during that period I contacted them to let them know that i didn't want to renew. they refused to let me cancel. the reason why? you need to give them 30 days' notice to cancel, so if you don't plan on renewing you need to let them know the day, they send the renewal notification. it's a complete rip off and I'm now stuck with a subscription I don't want or need.

This company auto renews your contract with out and contact prior. even when you contact them within 14 days they refuse to cancel. the cost of the subscription is also a complete rip off, the data on their program is often incomplete and a lot of the book times are completely wrong. please don't sign up for this company there are alternates available at less than half the price with better information available

Signed up for a trail. Used one month. Canceled direct debit. 1 year later autodata calls saying I owe £1188. Told the lady to do one and get her boss court ready. One more call I'm contacting trading standards. Told the customer service advisor that I will make noise about this she said go ahead.

Stole our money, upon canceling our contract the company took 2 ending payments. 1 of which I agreed a last payment was fair, but to take an additonal payment and not refund me.... disgusting poor service this program holds hardly any information on motorcycles.... u get the exact same service for free opening up a larsons account.

Renews a 12 month contract every year so you can’t cancel! Doesn’t make it very clear, now trying to force me to pay for 8 months extra!

Has barely any information compared to competitors anyway.

Robbing scum
Auto data repair times are not accurate providing a service that isnt use able.
1 hour for a clutch job or anything complicated is stated at 1 hour.

A woefully bad company, their idea of support is to hang up after you have made a dozen calls to finally get an answer. It offends me that we are giving these people money to provide such a bad service. I suspect they know there are few alternatives and they can treat the customers who pay their wages with such disdain and still get their undeserved pay.

Absolutely disgusting,

i stopped using this service once my 1 year subscription ran out. they then renewed it themselves without my knowledge and then sent me a 1 year bill to pay via debt collectors! do not use these robbing scum.

Their service for motorcycles is appauling they do not offer anything that Larsons motorcycle parts dont offer for free!!!

Our subscription ended end of March 2020 and cancelled the Direct Debt as we were closed to a global pandemic, we’ve been open 2 weeks and we’ve had a very aggressive debt collection agency collecting for the full 2020/21 subscription and fees! Open 2 weeks!!! Everyone has struggled through this but was this necessary?

I will never use this pathetic company again and will make sure everyone I know in the trade knows how petty they really are.

I did try to talk to them about this and they are not interested, rather take one year rather than 10 more.

CD Scooters, Brighton (motorcycle dealership)

At the start of the pandemic we contacted a number of suppliers, wanting to suspend accounts for a few months. and put the company into hibernation. Without exception every supplier agreed including, "we thought" Autodata.
3 months in we received an incredibly aggressive Debt collectors letter DEMANDING payment of our arrears. What arrears!
we had an email saying "call us when you wish to restart you subscription.
I have now had to pay these "arrears?" to preserve my credit record
THESE PEOPLE ARE THIEVES, HAVE NOTHING TO DO WITH THEM. The product isn't bad but look around, there are better, cheaper and fairer ways to get data. iI you have an account with Euro Car parts they have a free data system
i will never ever use another AUTODATA product again.
I am also making a Youtube video along these lines

Dave Pearson,
EXETER MOTOR WORKS

I wish i can give zero star.
As a non-English speaking background i did not fully understand their terms and conditions.
I signed up the 1 month trial subscription. I did not know that i must bind the 12 months contract automatically. I rang them up and requested the cancellation, but they did not let me. Their contents are very poor. Most of the car they have, dont have wiring diagrams. If lucky i can have the engine management wiring diagram only. I barely get the body control wiring diagram, air conditoning etc... Guys, don't waste your time with this company

Company is only interested in robbing you of your money and even IF you manage to cancel your subscription, they keep spamming and harassing you. They are totally unreliable, have no morals or decency or whatsoever. Want some good advice? DON'T GET INVOLVED WITH THESE PEOPLE!

In a nutshell, been with autodata for a considerable time, asked them if they could freeze my account for 6 months because of reducing work and the possibility of closing due to the CORONA virus, in a nutshell when 3 other service suppliers gave me amended payments autodata had nothing in place and weren't even prepared for the eventuality, so told them if they couldn't help to carry on taking payments and close my account at the end of its run, guess what, they're taking the money and have set my account to end at the end of term, so much for customer loyalty !!!!, I can only hope the press and the news people act on this review !!!!!!

Ken Santi
Fishburn Service Station