Autotrader.co.nz Avis 

Lots of dealer are listed the cars - when you are visiting the yard, no cars- they are arranging cars from another dealer’s…their own yard is empty…

Wasting time and money

MALIK Shah Nawaz

The business is an internet ad site, an alternative to TradeMe, that specialises in postings for used cars. I submitted a posting with them for which I paid $20. This included unlimited edits. A few weeks later I decided I wanted to edit the ad and went to do so. When I was done, I was asked to pay $9 in order to submit the edits. I thought there must be an error and submitted an inquiry through the company's online system. They do not list a phone number, that I am aware of. My initial contact simply brought the issue to the organisation's attention. They responded saying they had provided me with a link to delist the ad, which was not what I wanted to do--I had paid $20, had not sold the car yet, and they were not offering a refund along with the delisting. At any rate, they had not actually provided a link to delist the ad. The person offered instructions to edit the ad. When I went to follow them, I found the ad had been delisted with no action from me. I wrote them back to inform them of this issue, received no response for 10 days, and wrote back in as a reminder. The initial respondent, who had been communicating from his own email address, emailed the same shared address I had mailed initially and cc'd me to let them know of this issue. Then he emailed me a couple of days later saying the issue was being taken care of. I responded that I would wait. I waited 3 weeks and nothing happened. I emailed asking for a refund, as it was clear their customer service was apathetic to the issue and I had received nothing in exchange for my money--my ad was up for a few days and then taken down against my will with my car not yet sold, and the unlimited edits I had paid for were not actually provided. I received no response. More recently, I have gone back into the website system and tried to raise the issue again. I have received no response. At this point, I am fine to take a loss on the $20 but do feel other consumers should be aware of Autotrader's behaviour. TradeMe is a bit more expensive but the difference in quality is worth the extra money. At least with TradeMe, you get something for the money you spend.