A Vintage Fit Avis 61

I’m really disappointed with my experience. When I placed my order, the delivery dispatch time clearly stated January (I have a screenshot to confirm this).

When I followed up, I was then told it was actually scheduled for the following month, despite the evidence provided. I accepted this and waited an additional month, only for my order to be cancelled with no explanation.

The lack of communication and poor customer service throughout has been extremely frustrating.

DO NOT BUY FROM THIS WEBSITE
Although they have very good marketing techniques and make the clothes look good the quality does not match the price at all. Zips are very cheaply made fabric is cheaply made. Prices are extortionate for what it is.

I ordered 2 things from this brand (total $220) and it was part of a pre order selection meaning (as it was mentioned) that the delivery process would begin 2 weeks later. I was okay with that considering that it would take a month or so. 1 month and a half later my order is nowhere to be found and I get sent a message that my order is stuck on customs and the store needs to give away a specific code for the order to enter the country. I communicate with the brand and they did not offer any solutions. They were very argumentative and I’m being nice here. I was so disappointed. They told me that if the order comes back I will be refunded. I was like what about my order? Anyways since 2 months have gone by at that point I was like okay whatever. Another month goes by and even tho they emailed me telling me that the second the parcel gets back I will be immediately refunded they never responded back to my follow up emails that I sent because another month had gone by and I hadn’t received any form of compensation. The brand ignored me completely. I filed a dispute with my bank and got my refund. My bank tried calling them and they ignored the calls and then after I received my refund they had the AUDACITY to challenge it and ask for their money back??? I emailed them again and got ignored again. Obviously my bank arranged it and I got my refund but definitely not thanks to this scamming company. I’m really ashamed for them and I am urging everyone here to boycott this brand. They are thieves and they will only respond to you if you make a public complaint on social media. I would rate them 0 but unfortunately it isn’t an option.

Ordered the lounge suit in candy as a gift. Absolutely lovely. Really helpful staff too and came quickly. Thanks

Innovative,unique and the quality is outstanding. Staff are helpful and responsive and I love that I can get pieces I couldn't get elsewhere. Would recommend

Ordered knit shirt and matching pants, really pleased with both, great quality and love the colour (tiramsu)!
Delivered within a few days of ordering.
May buy again in Navy.

Great customer service. Love the fit. Would recommend!

Ordered a belt from here, great quality and had so many compliments on it!!

AWFUL customer service
Don’t know why they are soooo argumentative for a small firm?!!?!
Faulty products

Literally the worst brand, customer service is shocking.

Delivery is appalling - paid next day delivery and it hasn’t even shipped 2 days later.

This is the second time this has happened and customer service also don’t reply via email!

The jeans look nothing like the photos on the website, a total scam! Tried reaching out to customer service and got the worst attitude from the brand owner, who was very rude and dismissive. A complete waste of money and time. There is also a lot circulating how she was gifted a fake birkin and fake designer bags etc by her ex. Starting to think she is in on scamming with him. Be wary!

I ordered a pair of leopard capris for £110 for a special event I was going to. I received a completely different item instead. I contacted their customer service and they replied straight away assuring me that they would re-send the correct order. It has been 5 days and I have not received an update. I emailed them back 3 times and I have been ignored. I commented on their latest Tik-Tok video and they deleted it straight away. They are completely aware of this issue, however, they have no interest in resolving it.

their jeans quality and sizes vary so much, the first pair of jeans i got from them 3 years ago were great - a got a medium (wrong size) and were too big on me, but the quality was fantastic. They told me they dont do returns or credits so I kept them, acknowledging that I ordered the wrong size. Last year, I decided to order from them again, hoping the quality would be as amazing, this time I ordered an XS (again wrong size, their size chart was so confusing). When they came the quality was not as great as the first time, but good. Although they fit tight - they fit! After 1 wear, I go 2 rips in them, after investigating it further, it seemed as though these rips were "fixed" prior to shipping them off to me but was terribly done. With duties and taxes im paying $400 CAD for jeans, I want them to be as expected. I reached out to them with this complaint and photos, not only did they take foreverrrr to get back to me, but nothing "could be done". Now, I find it hard to find thick quality denim, truth be told, AVF has good thick denim. Being naive and too hopeful, I order AGAIN, I ordered a small this time, XS was too tight, M was too big, small must be my sweet spot. when i got them...they were HUGE. They dont even fit around my waist, they're loose on my bum and thighs, completely awful. In addition, the quality was terrible, I could have easily found these jeans at the thrift for 15$. I didnt even bother emailing them as their customer service is actual garbage, now im stuck with these ugly massive jeans. all in all, please don't order from here, there are so many brands that are better and will let you return if they dont fit.

Their customer service is 10/10. So lovely & attentive, I feel really comfortable shopping with them & will continue to do so. The quality of the clothing is great too. The ultimate IT girl brand x

Just scammers. A place called a ‘vintage fit’ selling vintage jeans for premium prices, however anything vintage cannot be returned or exchanged. So if you order a size which you think will fit but actually doesn’t, you’re stuck with it. Will never purchase anything else again

I ordered the patchwork work jeans , got them today , they are lovely love them ❤️ and customer service always responded to me , and very polite, thank you am really happy with jeans

I ordered the leather zip up and leather maxi skirt. Both items are very nice quality and honestly look better in person. Something i think the brand could improve on is communication with customers. When I ordered my item the dispatch was for December 30th. However the dispatch date was then changed to January 14th. Which is unfortunate but understandable I wish the brand had reached out to let me know this was happening. I had to reach out to them which is okay however, when I reached out through instagram dm what date I ordered my item with my item number asking why it was not shipped out yet A Vintage Fit got back to me saying “as stated on our website dispatch is out for January 14”. I was confused by this vague response because I assumed that would be the new dispatch dates for orders that came after mine. However my confusion was cleared up through email by A vintage fit. I think the situation could have been avoided if they would send emails out about any order updates or changes. I will say A vintage fit did a good job responding to all my questions and getting back to me especially through email. So I can understand IG dms not being as professional. As I said before the quality of the items are very well made and stunning. But if I were to make a small suggestion I would suggest to add clasps above zippers. Over all A vintage fit Has beautifully made items with customer service that will get back to you if you reach out first which I would suggest if there is a change on their end they should update the customer.

If I could give zero stars I would. Terrible customer service, I received defected items from them and the sizing was off! When I reached out to them about a return, they wouldn't accept the return even though the items were unworn, and the tags are still attached.

I will never ever shop here again. Terrible brand with terrible customer service. Placed an order for next day delivery and they just refused to send it. I followed up about my order and asked them to cancel if they couldn’t send. Just ending up cancelling and didn’t get the items I wanted. Customer services would just ignore me and fight me in their dms. Very unprofessional!! They only care about models and influencers. 0 stars