Broadband for the Rural North Avis 

Immediate response, careful investigation of the issue and called back with a solution. Very impressed that so much of the house hardware can be assessed and rebooted if required. Back on line in just a few minutes.

Absolutely the best customer service experience I have ever had! Luke was amazing, patient, thorough and it was almost a pleasure to have had an issue with our mesh nodes going faulty & for him to spend an hour on the phone with us to fully resolve the issue.
Thank you B4rn for the very best support!

Prompt friendly and very helpful

Had an issue with my router - contacted B4RN and response was rapid - not only was a solution found but they remotely monitored the operation of my router for some time to check all was OK. Splendid service and splendid communications.

The technician from B4RN was knowledgeable, friendly and helpful. He listened carefully to my issue, and solved it whilst I was on the phone to him. Outstanding customer service!

The response was very fast and all correspondence was clear and concise.

The resolution for my request was delivered just as quickly.

Excellent service from Will.

Many many thanks.

Excellent service from the installer. Really helpful when I had an issue

Easy to contact
Quick response
Clear instructions how self remedy the issue

Very helpful with enquiry, resolved issue very quickly.

Laurie was knowledgeable, approachable and patient while helping me resolve the issue. The speed of response to any communication was prompt. Outstanding service. Thankyou.

B4RN always respond to any service faults promptly, give frequent updates and repairs are done very qickly

I just want to say a huge thank you to all the team at B4RN for getting my internet back on the day after reporting an outage on a Sunday. We were 3 properties down and the team were straight on it. Fantastic service as ever.
Sue Reid. Wennington

Friendly helpful service from both the engineers and their colleague in the office. The engineers will have to come back tomorrow to complete the job but in the meantime I am back online! A hot job as they had to mend cables in a ploughed field and then dig deep holes to put them in.

Excellent! Immediately responsive, very helpful and ensured that the problem was resolved cannot praise more highly.

Having been with B4rn for 3 years I feel I should leave a review. We are out in rural Norfolk and have had the pleasure of being a customer of B4rn since we moved in.

Our mighty 1gb download and 1gb upload has been hassle free the whole time, these are speeds you would expect in a city not a leafy village nestled amongst the farmers fields of Norfolk!

With customer service a 5 star hotel would be struggling to match! This is said with first hand experience as I took a hedge trimmer to the feed coming into our property, sorry guys! After a quick call to the support team we had our local engineer Tom present at our address within 12hrs! Tom would have been with us the same day if it hadn’t been so late.

Repair was made quickly with such professionalism by Tom. Tom was happy to explain everything as he went about completing the job too, really is fascinating stuff!

We cannot thank B4rn, the team and Tom enough. We can genuinely recommend B4rn to any and all. Speed, customer service and pace all 10/10.

Thanks again Tom

Best wishes

Tel

After reporting a potential issue the technical support and suggested changes made a huge difference and the response to our query was very good

As always, B4RN was prompt, courteous and efficient ... the sort of service no one expects these days. The problem was solved within 10 minutes. Brilliant!

Super technical support

Probably the world's best internet service provider, really professional, really friendly, and it works like a dream.

Fabulous company. Service beyond anything I have previously experienced. We have been with them now for 7 years and I can highly recommend.