bakerdays Avis 

Réponse de bakerdays

7 juil. 2026

Thank you so much for your fantastic 5-star review!

We're thrilled to hear that your superhero birthday cake arrived on time and, most importantly, that it was delicious! Knowing we could help make the celebration extra special means so much to us.

Thank you for choosing bakerdays, and we hope to be part of many more celebrations in the future! 🎂

Réponse de bakerdays

7 juil. 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you enjoyed the sponge cake and that it arrived safely, well packaged, and on time. It's fantastic to know you'd recommend us to others.

Thank you for your kind words and support. We look forward to baking for you again and helping make your next celebration just as special! 🎂

Réponse de bakerdays

7 juil. 2026

Thank you so much for your 5-star review!

We're delighted to hear you enjoyed your cake and that we continue to meet your expectations. Your continued support means a great deal to us.

We look forward to baking many more delicious cakes for you and helping you celebrate your special occasions in the future! 🎂

Réponse de bakerdays

7 juil. 2026

Thank you so much for your wonderful 5-star review!

We're absolutely delighted to hear that you've ordered many cakes from us and that they've been so well received by your recipients. It means a lot to know that you've chosen bakerdays to help celebrate so many special occasions.

We're especially pleased that you see our cakes as a thoughtful alternative to flowers or wine, and we're so grateful for your continued trust in our service.

Thank you again for your kind words and your loyalty. We look forward to helping you celebrate many more memorable moments in the future! 🎂

Réponse de bakerdays

2 juil. 2026

Thank you for taking the time to share your feedback.

We're very sorry to hear that the cake didn't meet your expectations.

We understand that everyone has different tastes, and we're sorry that you didn't enjoy the texture and flavour of the icing. We also appreciate your comment that the cake looked pretty, although we're disappointed that the overall experience wasn't what you had hoped for.

We're also concerned by your comment about receiving three items when you only expected one, as well as the cost you mentioned. We'd really like the opportunity to investigate this and clarify what happened.

Please could you contact us at sales@bakerdays.com with your order number or the email address used to place the order? We'll review everything with our team and provide you with the appropriate resolution.

Thank you again for your feedback, and we're sorry that we didn't provide the experience you were expecting.

Réponse de bakerdays

2 juil. 2026

Thank you for taking the time to leave your feedback.

We're very sorry that your order didn't arrive on your chosen delivery date. We completely understand how stressful this must have been, even more so for a birthday celebration.

Unfortunately, your parcel was affected by a courier issue and was returned to the depot before it could be delivered. As soon as we were made aware of the problem, our team worked with the courier to locate the parcel and arrange for it to be delivered as quickly as possible. We're pleased that our team was able to assist you, but we're sorry that you still had to wait until the following day.

We're also sorry to hear that the box arrived damaged and that you didn't receive the level of service you expected.

If you haven't already been in touch regarding the additional delivery charge, please contact us at sales@bakerdays.com with your order number or the email address used to place the order. We'd be happy to review this for you and ensure the appropriate resolution is provided.

Once again, please accept our sincere apologies for the inconvenience caused, and thank you for recognising the efforts of our Customer Care team.

Réponse de bakerdays

2 juil. 2026

Thank you so much for your wonderful review!

We're delighted to hear that you chose us to be part of your family's anniversary celebration. It's fantastic to know you enjoyed the cake and that you've consistently received excellent service from us.

Your kind words mean so much to our team. Thank you for your continued support, and we look forward to baking for many more of your special occasions! 🎂

Réponse de bakerdays

2 juil. 2026

Thank you for taking the time to leave your feedback.

We're very sorry to hear that you were disappointed with your order.

Firstly, we'd like to apologise for the issue with the courier, which resulted in you having to collect a replacement cake. We completely understand how frustrating and inconvenient this must have been.

Regarding the cake size, our cakes are made to the dimensions and serving guides stated on our website, and the packaging is intentionally designed to provide maximum protection during transit. However, we're sorry to hear that the cake didn't meet your expectations in terms of size and value.

We'd really like the opportunity to look into your experience further. If you could please contact us at sales@bakerdays.com with your order number or the email address used to place the order, we'll review your case and do our best to provide an appropriate resolution.

Once again, we're sorry that we didn't meet your expectations and appreciate your feedback.

Réponse de bakerdays

2 juil. 2026

Thank you so much for your lovely review!

We're thrilled to hear that the cake looked fabulous and tasted amazing, and even happier to know your daughter loved it. Knowing we could help make her special day even more memorable means the world to us.

Thank you for choosing bakerdays, and we hope to bake for you again for another special occasion soon! 🎂

Réponse de bakerdays

2 juil. 2026

Thank you so much for your lovely review!

We're delighted to hear that your cake arrived on time and that your son enjoyed his special 60th birthday cake. It's wonderful to know we could be a small part of such an important celebration.

Thank you for choosing bakerdays, and we hope to bake for you again for many more special occasions! 🎂

Réponse de bakerdays

2 juil. 2026

Thank you so much for your wonderful review!

We're delighted to hear that you were happy with the speedy service, the cakes, and the personalised gift. It's also lovely to know that the packaging and delivery met your expectations.

Your kind words mean a great deal to our team, and we really appreciate you taking the time to share your experience. We look forward to baking for you again soon! 🎂

Réponse de bakerdays

1 juil. 2026

Thank you for taking the time to share your feedback.

I'm truly sorry to read how disappointed you are, and I completely understand why you feel this way. Having reviewed your case, I fully acknowledge the concerns you've raised regarding the damaged cake, the incorrect balloon, the lack of protective packaging, and the delivery experience. I appreciate that this was for your sister's 70th birthday, and I'm very sorry that we let you down on such an important occasion.

Following our further review, we've already offered you a full refund, and this has been passed to our Accounts Team for processing. We genuinely want to put things right for you, and we're on your side in trying to resolve this as fairly as possible.

We've also raised the delivery issues with our courier so they can be fully investigated, as the service you received is not the standard we expect for our customers.

Once again, we're sincerely sorry for the disappointment caused and appreciate you bringing this to our attention.

Réponse de bakerdays

1 juil. 2026

Thank you for taking the time to leave your feedback.

I'm truly sorry to hear that this experience didn't reflect the high standard you've come to expect from us, especially as you've been a loyal customer over the years. We completely understand how disappointing this must have been.

We'd like to reassure you that our team is available by both phone and email from 9:00AM to 5:00PM, and we're very sorry if this wasn't your experience on this occasion. We also apologise for the communication issues you encountered and for the concerns you raised about the quality of the cake's print, although we're pleased to hear you enjoyed the taste.

We'd really appreciate the opportunity to investigate what happened and provide you with a proper resolution. If you're happy to do so, please reply with your order number, and we'll look into this as a priority.

Alternatively, you're very welcome to give us a call on 0333 577 2559 and press 2, where one of our team members will be happy to assist you straight away.

We sincerely apologise again and hope you'll allow us the opportunity to put things right.

Réponse de bakerdays

26 juin 2026

We're very sorry to hear about your experience, and we sincerely apologise that your Father's Day cake never arrived.

To be completely transparent, we recently experienced issues with our courier's driver collection process, where some parcels were unfortunately not scanned upon collection. This resulted in some orders being delayed or, in some cases, lost within the courier network. Whilst this explains what happened, we fully appreciate that it doesn't make up for the disappointment caused.

We're currently reviewing these issues with the courier and are also introducing a new courier partner to help prevent this from happening again in the future.

We would very much like the opportunity to review your order and provide the appropriate resolution. Please could you email your order details to sales@bakerdays.com? We'll investigate this as a priority and do everything we can to make things right.

Once again, we're truly sorry, and we look forward to hearing from you.

Réponse de bakerdays

26 juin 2026

We're very sorry to hear about your experience and disappointed to read that we've left you feeling this way.

We completely acknowledge your concerns regarding the cake size, value for money, and the experience you had when trying to resolve the matter. This is certainly not the level of service we aim to provide.

We would genuinely like the opportunity to review your order and make this right. Please could you email us at sales@bakerdays.com with your order number and any photos you'd like to share? We'll investigate your concerns thoroughly and work with you to provide an appropriate resolution.

We truly appreciate your feedback and hope you'll give us the opportunity to restore your confidence in us. We look forward to hearing from you.

Réponse de bakerdays

22 juin 2026

We are truly sorry to read your review, Melanie.

We completely understand how upsetting and frustrating this situation has been for you. Receiving a damaged cake is disappointing enough, but then having to spend time chasing a resolution only adds to that disappointment, and for that we are genuinely sorry.

We would also like to reassure you that we have never intended to ignore your emails. After investigating, we discovered that a response sent by one of our colleagues was unfortunately not successfully delivered as attached from our recent response. We appreciate that from your perspective it appeared that we simply weren't responding, and we are very sorry for the confusion and frustration this caused.

We fully acknowledge your concerns regarding the condition of the cake on arrival. As soon as we were made aware of the issue, we offered either a replacement cake or a complimentary cake for another occasion, valid for 12 months, in the hope of restoring your confidence in us and giving us the opportunity to provide the experience you originally expected.

However, we completely understand and respect that neither of these options was suitable for you given the circumstances. With this in mind, we have arranged for your refund request to be passed to our Accounts Team for processing.

We know we have fallen short of the standards we set ourselves on this occasion, and for that we sincerely apologise. Thank you for bringing this to our attention and for giving us the opportunity to put things right.

Réponse de bakerdays

18 juin 2026

Hi there.

We are truly sorry to read your review and completely understand your frustration.

We would like to reassure you that our phone lines are staffed and available during our opening hours, and we always do our very best to answer every call. Unfortunately, due to an unusually high volume of enquiries yesterday, there may have been longer wait times than normal, for which we sincerely apologise.

We never want any customer to feel ignored or unable to reach us when they need assistance.

Please contact us at sales@bakerdays.com with your details, and our team will be happy to look into this for you straight away.

Once again, we're very sorry for your experience and hope we can have the opportunity to restore your confidence in us.

Réponse de bakerdays

18 juin 2026

Thank you so much for your wonderful review!

We're absolutely delighted to hear that your Dad loved his 80th birthday fishing cake and that it arrived on time and in perfect condition. It's especially lovely to hear that he enjoyed the fruit cake and that it helped make his birthday weekend extra special.

Thank you for your kind words about the attention to detail — feedback like yours means a great deal to our team, who work hard to create memorable cakes for special occasions.

We truly appreciate your recommendation and look forward to helping you celebrate many more special moments in the future.

Réponse de bakerdays

18 juin 2026

Hi there.

We're very sorry to read this and can completely understand how disappointing it must have been to receive the cake in that condition, especially for your son's birthday.

It's particularly upsetting to hear that the cake arrived damaged and that you then had to purchase a replacement cake at short notice. This is certainly not the experience we want for our customers.

Have you already been in touch with our team and sent photos of the cake and packaging via email? If not, please contact us at sales@bakerdays.com with your order details and any photos you may have, and we'd be happy to investigate and work with you towards a resolution.

Once again, we're sincerely sorry for the disappointment caused and would welcome the opportunity to make things right.

Réponse de bakerdays

15 juin 2026

Thank you so much for your wonderful review!

We're absolutely delighted to hear that you enjoyed your lemon drizzle cake and that it arrived safely and well packaged. It's especially lovely to hear that everyone agreed it was the best lemon drizzle cake they'd tasted — that's fantastic feedback for our bakery team.

We're so pleased that you found the ordering process easy and convenient, and that our next-day delivery service helped make the occasion extra special.

Thank you again for choosing bakerdays for such an important celebration. We truly appreciate your kind words, recommendation, and support, and we look forward to baking for you again in the future!