The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... Voir plus
Établissement
Changer d'établissement36-40 Richmond Road, KT2 5EE Kingston Upon Thames, Surrey, GB
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Lisez les avis des autres
Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... Voir plus
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... Voir plus
Brilliant place to get your bike excellent after service as well. Callum always very helpful in sorting things out
À propos de l'entreprise
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
- Magasin de réparation de vélos
- Magasin d'accessoires de vélo
- Cyclisme sur route
À propos de Balfe's Bikes - Kingston
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, Royaume-Uni
- 02045315552
4,8
Excellent
1 k avis
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Seat post and handle bar grip purchase
Very helpful staff ... keep you well informed regarding your order ... competitive prices ... what's not to like !
6 août 2026
Great Service
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundable deposit which was caused by a glitch in their system.
31 juillet 2026
Very helpful advice.
15 juillet 2026
Fast efficient service excellent 😊
2 août 2026
Staff was great
Staff was great, cool and attentive to my needs., made my purchase fun and easygoing.!!
1 août 2026
Exchanged wrong item for correct one
I had purchased the wrong tool for my bike and Balfes took it back as a return and ordered up the correct item for me.
1 août 2026
Very helpful team and service.
26 juillet 2026
Very knowledgable and helpful staff
27 juillet 2026
Great Service
I bought my first bike. The order was quick and staff was polite and helpful.
25 juillet 2026
Long waits to get served a counter
Great choice of products and bike, but as always shop service is really slow. I find I'm always having to wait quite a while even if there's only one person ahead of me.
27 juillet 2026
Help when needed most
A last minute request, grateful for the accommodation of my request to remove a seized pedal for a bike trip.
23 juillet 2026
Well done, Scott
Scott was great and provided an excellent experience on my bike service and the return of a faulty product.
24 juillet 2026
Outstanding customer service great…
Outstanding customer service great online support very fast dispatch will definitely be a continued customer
23 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Bit of a wait
Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday.
We asked about the trade in / charity donation option which was acknowledged then ignored.
20 juillet 2026
Réponse de Balfe's Bikes - Kingston
Hi EG
Sorry for the delay in serving you on a busy Sunday. I hope you can understand that we need to ensure that we're finished with one customer before serving another, we always do our best to serve everyone as quickly and efficiently as possible.
Regarding the trade in, on full price bikes and if they are purchased in full (not Cyclescheme/Finance) then we are happy to provide a 10% discount up to £100 maximum discount if you donate your old bike upon purchase of a new one.
Sorry we didn't explain this whilst you were in store, I will check that all colleagues are fully aware of this scheme.
Feel free to reach out to me, we are much quieter during the week if that's of any help.
Callum W
Assistant Manager
Arrived quickly and friendly and polite…
Arrived quickly and friendly and polite service in store
20 juillet 2026
Such a pleasure interacting with the…
Such a pleasure interacting with the everyone at the Kingston store - specials honours to Wes. Very thankful for the advice, assistance and making the whole bike and accessory procurement process go much more smoothly than I could have anticipated.
19 juillet 2026
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