Balfe's Bikes - Reigate Avis 

Great customer service !!

The whole experience was wonderful and the staff on the day were really helpful.

Original product was faulty and has been returned to Reigate branch who have ordered a replacement. They were very helpful.

Faulty product would not have passed ant QA check.

Great service , kept me fully in the loop on delivery timings for the parts when ordered and when they were doing the repair work , kept in touch on the work and explained any additional work required prior to starting onece I had a greed . 100% satisfied !!!

Very helpful and efficient, although not very pro-active in helping me select a new kind of bike for my use. A bit more advice may have been useful although I am happy with my purchase.
Swift to get the bike I chose in to the store, assemble it and prep it for me.

I had a good experience from start to finish and I am delighted with my purchase

Looked after me very well

Amazing bike shop. My go too. Staff are so friendly and helpful. Thank you

I booked my bike for a standard service. Additionally I requested that the tubeless tires have the sealant replaced and asked them to look at the power meter (fitted as standard on the bike, a brand that is supplied by the shop) as it was no longer working. On the plus side, I received a call from the workshop to say the bike was in such good condition it didn't require a full service, only a tune up. I thought this very honest and fair. On the debit side, I was told they didn't know much about power meters and they couldn't help with that. I was disappointed by that response.

Very happy with our experience with our purchase of a Trek Domane with upgrades.

The helpfulness of the staff team with positive recommendations for the service of my bike.
Bike looks amazing. The written report regarding the state of the bike and the work carried out was comprehensive and recommendations moving forward was welcomed.

Great advice and service from Will tuning the tension on my rear mtb wheel.

The staff at Reigate were professional and very knowledgeable on what was needed, advisable and not really necessary allowing me to spend my money wisely.
I wouldn't hesitate to recommend them.

Very helpful and informative. Was happy to answer any questions or queries we had.

Matt was first class. His service and patience in explaining a lot of information on my new bike went above and beyond. Very appreciative of him and his teams help. This is now my go to cycle shop!

After having issues fitting a cassette to some new wheels, I took some advice from Balfes, at which point it was recommended to purchase a new one, which fortuitously was in stock. The price however was a rather eye watering £120, which I felt obliged to pay considering the help I was given.

However despite a price match being advertised for like for like products at the more typical £60-70, Balfes decided not to honour it, meaning an extremely expensive trip. As a long standing customer, I was left disappointed and severely out of pocket.

The team spent so much time with me helping and explaining what everything is, looking at bike options and what i need etc. Couldn't recommend Balfe's Bikes, Reigate more highly ... fantastic service. Thankyou.

Full service and new drivertrain. During first ride the chain was slipping and making a lot of noise and not going into the lowest gear.