Balfe's Bikes - Streatham Avis 

Craig at the Streatham store was excellent. I was looking for some spin shoes and he was very helpful and friendly.

Arrival of order quicker than expected & good communication from the local Balfes

Always helpful and did a quick on the spot swap of the rear cassette onto a new wheel. Was picking up a few other bits at the time and on this occasion they didn't charge for swapping the cassette. Great service and why I always keep coming back 👍

Staff are informed and helpful. Helped negotiating choosing a good bike and then navigating cycle to work voucher. Very patient. Don’t overcharge if take bike in. Good crew.

Quick servicing of brakes and replacement of chain and cassette
Got parts of the bike cleaned at the same time.
Friendly and helpful staff

Excellent experience start to finish with Balfes Bike, both online as well Streatham store. No hassle whatsoever with cycle to work scheme with additional markups or sorry no discounts fuss and cycle was also priced well, nicely prepared ready for collection

Rebecca was such a fantastic help and imparted her bike fitting skills in ensuring my wife picked the right size bike.

Rebecca and Craig were very friendly and guided me through the process! Would recommend

Staff responded quickly and positively to my email inquiry. I went there in person to pick up the item I had ordered and again the staff were very helpful, explaining and going out of their way to solve my question.

Great customer service
Super-fast servicing of my bike (within 48 hrs).
No surprises on price upon collection.
Clear update on progress.

Bike's back tyre was split on the side and the inner tube punctured. I rolled it in and Balfe's quickly diagnosed it all and I had replaced parts within about 10 minutes. No appointment needed.

Thumbs up for Balfe Bikes 👍🏻 Streatham Hill. The young man willingly helped me fix my quilt frame today, securing the ‘speed control’ in place . the speed control mechanism is like a bicycle hand brake lever. an unorthodox request and they came through shining 🌞 thank you Balfe Bikes

Fast delivery and quick service at thw shop. People always smiling and happy to have a chat

FOR YOU TO LECTURE ON BROMPTON BOX NOT PROVIDING WITH NEW BIKE, YOUR STAFF SHOULD'VE TOLD ME AS CUSTOMER FIRST BEFORE TAKING ORDER.

Bad problem with gear change don’t get full use of gears

I got a honest appraisal of what work was needed and the guys went out of their way to make sure that my work would not be impacted as they did a really quick turnaround. Kept me informed at all times as to how the work was going and when I could collect my bike.

Asked team to fit a new rear tyre which matched the existing Kenda front one. Came back to collect the bike and they had fitted another brand which was a pain as I am trying to sell it (teenager FROG bike bought new from same store). Didn't make a big deal about it and paid but whole experience very underwhelming.

Offer full bicycle servicing options, but their customer service/friendliness in store could be better. I trust the servicing skills and they communicate clearly regarding parts that need replacing and how much it will cost.

The team was very helpful and were able to fix my bike within 24 hours which was nice and speedy and appreciated.