Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... Voir plus
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... Voir plus
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
À propos de l'entreprise
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
- Magasin de réparation de vélos
- Magasin d'accessoires de vélo
- Cyclisme sur route
À propos de Balfe's Bikes - Sutton
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
126 High Street, SM1 1LU, Sutton, Surrey, Royaume-Uni
- 020 8076 7400
4,8
Excellent
877 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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New bike
Both Chris and Dave (and everyone else) were very helpful and allowed me the time (and multiple visits) to workout what I wanted. Thank you
8 avril 2026
Réponse de Balfe's Bikes - Sutton
Hi Alex. Thanks for the review, I'm glad we helped you find your ideal bike. Hope to see you soon. Dave and Team Sutton
Great service
I bought an Escape Bike and the team were very helpful. Especially Chris and Dave. I ended up switching the bike and to a Specialized Sirrus. They dealt with the exchange and got the other raise ready in no time. Great team. Thanks for the help!
6 avril 2026
Avis spontané
Réponse de Balfe's Bikes - Sutton
Hi Dami. Thanks for taking the time to leave a review. I'm glad we were able to swap the bikes for one that met your needs better. Hope to see you again soon. Dave and Team Sutton.
Superb shop excellent customer service
31 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi James. Thank you for the kind comments, it means a lot to feel appreciated for something we enjoy doing. Dave and Team Sutton
The service from the first phone call…
The service from the first phone call ordering a bike until collection of same bike was excellent. Very helpful, informative staff.
3 avril 2026
Réponse de Balfe's Bikes - Sutton
Hi Eileen. Thanks for the review its much appreciated. Please come again ans remember to tell your cyclist (& potential cycling friends) Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Thanks for your kind review. Hope tonsee you again soon. Dave and Team Sutton
Super helpful team at Balfes Sutton…
Super helpful team at Balfes Sutton thanks for the assistance today
31 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi Craig thanks for the review, glad we were able to help. Hope to see you again. Dave and Team Sutton
Charging to fit mudguards to a bike i…
Charging to fit mudguards to a bike i was buying. I'm trying to fit it myself and a part is missing 😕
27 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi Adrian. I am sorry you were disappointed that there was a charge for mudguard /accessory fitting but I have to budget my mechanics time by how long the job takes. (Usually about 30.mins to fit mudguards). If there is indeed a part missing I am sorry please come into store and I will see what we can do. Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Jennie. Thanks so much for the review I ma glad you were happy with your experience. Dave and Team Sutton
From ordering to delivering was spot…
From ordering to delivering was spot on, good communication. Great customer service
22 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi. Thanks for the review, (sorry for delay on reply we have been very busy). I am glad you were impressed by our service. Dave and Team Sutton
Good service, no hard sell
I always feel Balfe's give a good service, and on this occasion it was good, helpful advice without any hard sell. In fact there was a more expensive product they could have tried to get me to buy but they didn't. I fully recommend Balfe's in Sutton.
14 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi Keith. Thanks for the review. There is a fine line between a hard sell and recommending the best product for customers I like to think we have got it right. And so it seems do you so thank you. Dave and Team Sutton
I always find Balfe's cycle a good…
I always find Balfe's cycle a good local shop, with friendly helpful staff
13 mars 2026
Réponse de Balfe's Bikes - Sutton
HI Gordon Thanks for the review sorry for the delay in my reply. I ma glad you like our store. Hope to see you again soon. Dave and Team Sutton
I've shopped at Reigate and at Sutton
I've shopped at Reigate and at Sutton. At both stores I've found the staff to be very helpful and supportive when I've asked questions and then made decisions. My wife has also purchased some bike accessories from Sutton. My wife was very pleased with the service she received, and I was pleased with the items.
7 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi Adrian. I am glad you and your wife have appreciated our service and that of our colleagues in Reigate. Hope to continue this service in the future. Dave and Team Sutton (& Reigate on this occasion)
Réponse de Balfe's Bikes - Sutton
Hi Victoria. I ma glad were able to getvyou rolling again. Thanks for the review. Hope to see you again. Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Mark. Glad we could help. Thanks for the review. Hope to see you again. Dave and Team Sutton
Pleased with service
Pleased with service. Order for rear bike frame promptly arrived at local branch for collection. Impressed with brief advice on fitting.
5 mars 2026
Réponse de Balfe's Bikes - Sutton
Hi Peter. Thanks for the review. Glad you were happy with the service and advice. Dave and Team Sutton
I took my son’s Trek bike (which I…
I took my son’s Trek bike (which I hadn’t bought there) because there was a problem with the back wheel. Danny at the Sutton branch couldn’t have been more helpful. Problem sorted and kept informed all along the process.
21 février 2026
Avis spontané
Réponse de Balfe's Bikes - Sutton
Hi Avila. Thanks for the review, glad we were able to help a d hope we can help you again innthe future. Dave & Team Sutton
Genesis Zeal road bike
Excellent bike mechanic, very helpful staff.
I would highly recommend. The work performed my bike was done to the highest standard
7 mars 2026
Avis spontané
Réponse de Balfe's Bikes - Sutton
Hi David. Thanks for the review and your recommendation. Glad you were happy with the work Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Mr Lunn. Thanks for the review, glad we could help. Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Sarah. Thanks for the very kind review and glad you were happy. Hope to see you again soon. Dave and Team Sutton
What a pleasure to deal with Dave and…
What a pleasure to deal with Dave and Oliver at Sutton branch! Great bike build, lots of different greases in the right places. My son is very happy with the bike
15 février 2026
Réponse de Balfe's Bikes - Sutton
Hi Roman. Thanks for the great review I am glad your son likes his bike. Dave and Team Sutton.
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