Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... Voir plus
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... Voir plus
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
À propos de l'entreprise
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
- Magasin de réparation de vélos
- Magasin d'accessoires de vélo
- Cyclisme sur route
À propos de Balfe's Bikes - Sutton
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
126 High Street, SM1 1LU, Sutton, Surrey, Royaume-Uni
- 020 8076 7400
4,8
Excellent
877 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Amazing customer service and support
Amazing customer service and support, I walked in unsure on what type of quick release I needed and the boy at the till helped wonderfully
7 mai 2025
Avis spontané
Réponse de Balfe's Bikes - Sutton
HI gabi thanks very much for the review glad Kieron could help you. Dave & Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Adam. I am glad you were happy with our service. Hope to see you again. Dave and Team Sutton
Really helpful staff
Really helpful staff. Answered all my questions and sorted out any queries quickly. Would certainly use again 👌
18 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Jonny. Thanks for the kind review glad we could help. Dave and Team Sutton
Friendly service once again
Quick, friendly service and great practical advice on using disc brake cleaner.
23 avril 2025
Réponse de Balfe's Bikes - Sutton
Thanks for the review hope to see you again soon. Dave and Team Sutton
Staff are super friendly and…
Staff are super friendly and knowledgeable. Would definitely bring my bike here again when needing a repair or service.
10 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Rahul. Hald ti be of Service, thanks for taking the time to leave a review. Dave and Team Sutton
Excellent service
I received very good advice about which lock to buy for my bike and excellent service.
18 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Delmar. Thanks for your kind review. I ma glad you are happy with your lock and our service. Dave an Team Sutton
That is the best bike shop/s for…
That is the best bike shop/service for bicycles.
The staff is incredibly friendly, professional, and clearly well-trained. They repaired my bike quickly and efficiently, and were happy to offer helpful advice for anything I needed. Highly recommended for anyone who wants top-notch service for their bicycle.
17 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Florin thanks for such a nice review its nice to be appreciated fro doing something we love. Hope to see you and your friends again soon. Dave and Team Sutton
The various staff members are all very…
The various staff members are all very enthusiastic and seem to have great knowledge about bikes and accessories. All questions and queries were adequately answered.
Having visited other Balfe stores (Reigate) it seems to a common theme.
I would definitely recommend Balfes to prospective customers.
15 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Ian. Thanks for taking the time to leave a review im glad you were satisfied with your service. Dave and Team Sutton
Stuck pedals, sorted pronto!
Stuck pedals - super helpful, really appreciate the continued great service from the mechs at Balfe’s Sutton. They’ve helped me out with three separate bikes with a range of issues and today no different
16 avril 2025
Avis spontané
Réponse de Balfe's Bikes - Sutton
Hi Rene. Glad we have been able to help you on a number of occasions. Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
We're delighted to hear about your positive experience at our Sutton store. Thank you for your kind words and recommendation. We strive to provide excellent customer service and appreciate your feedback. Dave & Team Sutton
Ok experience
Lacked bicycle knowledge specific to me and my needs.
But otherwise straightforward service
26 mars 2025
Réponse de Balfe's Bikes - Sutton
Hi DK. Apologies for the delay in my response, I am sorry you felt we could not address your specific requirements. I would be grateful if you could provide more deatils so we can make necessary changes/provide training. Dave and Team Sutton
Conscientious and really friendly.
Conscientious and friendly, really helpful when helping me to exchange a product from another store, the service was noticabley good all staff were happy to help.
A big thank you once again
3 avril 2025
Réponse de Balfe's Bikes - Sutton
Hi Simon. Thanks for the review (which I'm just catching up.on) I'm glad you likd the store and we look forward to continuing to serve you in the future. Dave and Team Sutton
Very helpful and fast
27 mars 2025
Réponse de Balfe's Bikes - Sutton
Hi Lawrence. Thanks for the review. Gladnwe were able to help you quickly.
Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Weronika. Thanks for the kind review hope to serve you again soon. Dave and Team Sutton
First time customer
It was my first time of using them so shall see how it is the second time and so forth are.
21 mars 2025
Nice and straightforward to deal with
Nice and straightforward to deal with. Recommended lower cost option for bike which was good.
18 mars 2025
Réponse de Balfe's Bikes - Sutton
Hi David. Thanks for your review and your continuing custom. Dave and Team Sutton
From start to finish was great service…
From start to finish was great service can't complain the only down side was waiting on part for a week
1 mars 2025
Réponse de Balfe's Bikes - Sutton
Hi Danny. Thanks for the great review glad you were happy. Unfortunately the wait for the part was beyond our control.
Dave and Team Sutton
The guys in the workshop are always…
The guys in the workshop are always great to deal with.
3 mars 2025
Réponse de Balfe's Bikes - Sutton
Hi Jon. Thanks on behalf of my Workshop team for your review. Hope to see uou again soon. Dave and Team Sutton
Réponse de Balfe's Bikes - Sutton
Hi Amit
Thanks for the review hope to see you again.
Dave and Team Sutton
Quick convenient delivery of bike with…
Quick convenient delivery of bike with good advice on which bike to buy.
25 février 2025
Réponse de Balfe's Bikes - Sutton
Hi Suraj. Thanks for the review, sorry for delay in reply. Dave
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