I ordered poms for our Jr. Bucs cheer team, and once again Band Shoppe did not disappoint! I used them last season for KDDC and came back because the process is just so easy. Their ordering system i... Voir plus
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There were missing parts. It is unfortunate that the return period is so short. As someone who wanted to re-live their colorguard days, I was extremely disappointed with the missing parts. The shippin... Voir plus
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I did color and winter guard in highschool and in college, and I’m so excited to change up my mommy work o it routine in my 30s! Thanks for allowing me to feel like a kid / young adult again!
L'entreprise a répondu
The product and delivery was good. However, we just brought 1 flag and the system penalized increasing the amount if don’t buy 3 flags. This is the only thing that it was very disappointing for me at... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Écrit par l'entreprise
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Coordonnées de contact
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Etats-Unis
- (800) 457-3501
- www.bandshoppe.com
4,1
Bien
5 k avis
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Les gens ont aussi consulté
Your website is easy to use and…
Your website is easy to use and products are fine. Your shipping fees are punitive.
25 mai 2026
Great product selection and service
I ordered practice flags for a group of 12 and the website had numerous options and ordering was easy. I received everything within a few days.
10 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Getting back to feeling like a kid again!
I did color and winter guard in highschool and in college, and I’m so excited to change up my mommy work o it routine in my 30s! Thanks for allowing me to feel like a kid / young adult again!
21 mai 2026
Réponse de Band Shoppe
We're so glad we could help you rediscover that youthful joy and refresh your routine! Thank you for sharing your wonderful experience. Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear your order process was quick and easy. Thank you for your review. Amanda - Customer Care Team
Fantastic customer support!
Super easy website and customer service was very fast. I had to contact your company to get our government organization set up as tax exempt. It was a super-fast process and that was very helpful for the deadline we are facing with our order.
21 mai 2026
Réponse de Band Shoppe
We are so glad our team could assist with your tax-exempt setup quickly. We appreciate your kind words about our website and fast customer service. Amanda - Customer Care Team
The charge for S&H is crazy
The charge for S&H is crazy. Then you are charged for returning, then you are required to pay another $20 for S&H. So end up paying $60 S&H. Will never use this vendor again. Will definitely look for another vendor
I shop online all the time. Never do I pay S&H!!! Nor do I pay for return items!!! From major companies to small businesses on etsy or eBay!!! That’s the incentive to keeping customers. They all use 3rd party!!!
11 mai 2026
Réponse de Band Shoppe
Thank you for your feedback. Shipping and handling charges are based on the rates set by the third-party carrier and apply to each order. Return shipping costs are the responsibility of the customer and are determined by the carrier selected. Unlike some companies, we do not incorporate shipping and handling costs into our product pricing. This approach is consistent with standard practices among our direct competitors. Amanda - Customer Care Team
easy website
18 mai 2026
Réponse de Band Shoppe
We're happy to hear that the website was easy to use. Thank you for your feedback. Amanda - Customer Care Team
There were missing parts
There were missing parts. It is unfortunate that the return period is so short. As someone who wanted to re-live their colorguard days, I was extremely disappointed with the missing parts. The shipping costs to return would have made it easier just to eat the cost due to my location.
4 avril 2026
Réponse de Band Shoppe
Thank you for your review. Band Shoppe offers a 30-day return policy, and if there is ever a concern or discrepancy with an order, we kindly ask that it be reported within 10 days of receiving the shipment so we can address it as quickly as possible. According to our records, your order was shipped in full in early April. Amanda - Customer Care Team
The product was cheap in incomplete
The product was cheap in incomplete
Was told I was gonna be charged for standard shipping, but they charged three times that
8 mai 2026
Réponse de Band Shoppe
Thank you for your feedback. After review, your item was shipped exactly as ordered, and the shipping and handling charge reflects the option selected at checkout. All product details and total charges, including shipping and handling, are clearly shown prior to order submission. Amanda - Customer Care Team
They were not a good fit
They were not a good fit, I was charged $20 S &H to return them.
2 avril 2026
Réponse de Band Shoppe
Thank you for your review. Per our return policy, customers are responsible for all shipping costs, including any return shipping fees charged by the carrier they select. Please note that we do not have control over the rates set by these carriers. Amanda - Customer Care Team
Poor Quality. Not Designed to Last
Ordered flags for my entire team. Cost us almost $500. We purchased a set of flags that, developed multiple holes and signs of damage after only participating in one parade and two competitions.
When purchasing, the product description advertised that the flags were “tough enough to last all season long from practice to show.” Based on our experience, that has not been the case, as the flags only lasted approximately one month before showing significant wear.
Reached out to the company to seek some sort of solution as were prepared to order 45 more flags from them. However, they deemed that they were not at fault claiming "it was likely caused by an external factor, such as contact with a rough surface or improper handling". Meanwhile the flags are literally ripping at the sewn seams.
And since I can not reply to the below comment. Pictures were given and excuses were made. The flags were properly used and stored. And again, all flags are ripping at the seams. So even if the holes are deemed not at their fault. That still does not cover the ripping at the seems where the hole was made for the pole to go through. And since we did a parade where the flags never touched the ground. And 2 competitions that took place in a gym and again never touched the ground. The excuse that they came in contact with a rough surface is invalid.
Shouldn't matter what the use of the flags are. If they are being advertised to be "durable enough to last all season" then they should be able to last all season in all types of environments. So false advertising. Do better.
Such a shame and business lost. Definitely not products that last a whole season.
12 mai 2026
Avis spontané
Réponse de Band Shoppe
Thank you for your review. As discussed, the damage shown in your photos does not appear consistent with normal wear and tear. Under proper use, the material should not develop holes in the center of the material where no seams are located or exhibit excessive wrinkling. We appreciate your understanding. Amanda - Customer Care Team
Love these gloves
15 mars 2026
Réponse de Band Shoppe
We're happy to hear you love the gloves. Thank you for your positive review. Amanda - Customer Care Team
The process was very user-friendly and…
The process was very user-friendly and I was able to place my order with no problem.
12 mai 2026
Réponse de Band Shoppe
We're happy to hear that our order process was user-friendly for you. Thank you for taking the time to share your positive experience with us! Amanda - Customer Care Team
Repeat Customer With Another Great Experience
I ordered poms for our Jr. Bucs cheer team, and once again Band Shoppe did not disappoint! I used them last season for KDDC and came back because the process is just so easy. Their ordering system is simple, customer service is great, and the shipping is unbelievably fast.
The poms I ordered previously were excellent quality, so I can’t wait to see this new set. Thank you for making team orders stress‑free — highly recommend!
11 mai 2026
Réponse de Band Shoppe
We're happy to hear that our ordering process, customer service, and fast shipping met your needs! It's great to know the poms were excellent. Thank you for your continued business; we appreciate your recommendation! Amanda - Customer Care Team
It was easy to find what I was looking…
It was easy to find what I was looking for, and you had it in stock!
8 mai 2026
Réponse de Band Shoppe
We're happy to hear that you easily found what you needed and that it was in stock. Thank you for your positive feedback. Amanda - Customer Care Team
The product and delivery was good
The product and delivery was good. However, we just brought 1 flag and the system penalized increasing the amount if don’t buy 3 flags. This is the only thing that it was very disappointing for me at the moment to finalized my purchase. Because you don’t have any other option just paid…
2 mai 2026
Réponse de Band Shoppe
Thank you for your review. We appreciate your purchase however; we do not have a minimum purchase requirement for stock flags. All stock flags can be purchased as singles. Amanda - Customer Care Team
The easy shopping and ordering is…
The easy shopping and ordering is perfect for grandparents !
Delivery service done in a timely manner
The product was well made
25 mars 2026
Réponse de Band Shoppe
We're happy to hear that our easy shopping and ordering process worked well for you! We appreciate your feedback regarding the timely delivery and product quality. Amanda - Customer Care Team
Quick Order
Purchasing a flag was easy to do but can’t wait to receive it once it comes out of back order… excitedddd
1 mai 2026
Réponse de Band Shoppe
We're happy to hear that purchasing the flag was easy! We appreciate your patience as we work to fulfill the back order. Amanda - Customer Care Team
Easy to order
7 mai 2026
Réponse de Band Shoppe
Thank you for your review. We're happy to hear that the ordering process was easy. Amanda - Customer Care Team
Réponse de Band Shoppe
We’re sorry to hear you’re disappointed. All of our rifles are balanced by the manufacturer prior to shipping. If you believe there may be a quality issue with your item, please reach out to us directly—we’re happy to take a closer look and help. Amanda - Customer Care Team
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