I bought 2 pairs of velocity band shoes and the package was lost. Your customer service team was great and sent me a replacement order right away. I have used you for several of my kids band shoes and... Voir plus
L'entreprise a répondu
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We have not received the gloves yet and have no doubt they will be acceptable. I do want to point out for others that the shipping is ridiculous. I paid more for shipping than the actual product. Whic... Voir plus
L'entreprise a répondu
I highly recommend Band Shoppe! The lycra is high quality -- and so many color choices. There was a small glitch with my order but they took care of it right away. Couldn't ask for better customer... Voir plus
L'entreprise a répondu
While the shipping was expensive, the product I ordered (Korg in-ear metronome pair) was at a fair, decent price, which kind of made up for it.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Écrit par l'entreprise
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Coordonnées de contact
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Etats-Unis
- (800) 457-3501
- www.bandshoppe.com
4,1
Bien
5 k avis
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Ease of website and speed of deliveries.
15 mai 2026
Réponse de Band Shoppe
We're so glad you found our website easy to use and appreciated our quick deliveries. Amanda - Customer Care Team
Réponse de Band Shoppe
We're so happy to hear that your ordering process was easy and that you received your confirmation promptly. Thank you for sharing your positive experience with us! Amanda - Customer Care Team
Réponse de Band Shoppe
We're so glad to hear you had an easy time finding what you needed! We appreciate your positive feedback. Amanda - Customer Care Team
Pagué el bastón
Pagué el bastón, y no me enviaron el bastón porque supuestamente no envían a servicio de casillero, mí clienta lo pidió con el casillero de mi competencia y se lo enviaron, porque envían a otros servicios de casillero y no al mío?
28 avril 2026
Réponse de Band Shoppe
Thank you for your review. We understand your concern and appreciate you bringing this to our attention. Customers who have an established order history with us may continue shipping to addresses they’ve previously used. However, due to an increase in fraudulent activity, all new customers must follow our current policy, which does not allow shipments to freight forwarding services. We understand this can be frustrating and appreciate your understanding as we work to protect our customers and business. Amanda - Customer Care Team
Honestly it was 5 stars until I saw the…
Honestly it was 5 stars until I saw the cheapest shipping price. $20 to ship shoes is wild.
27 juin 2026
Réponse de Band Shoppe
Thank you for your feedback. Amanda - Customer Care Team
This is the first time to order
This is the first time to order , I hope we can get everything, because it’s expensive…. Thanks .
27 juin 2026
Réponse de Band Shoppe
We appreciate your first order! The garment bag is noted as being on backorder until Mid-July and will ship when available. All other items should arrive in a few days. Amanda - Customer Care Team
Réponse de Band Shoppe
We are truly happy to hear that our service was prompt and met your expectations. We appreciate your kind words! Amanda - Customer Care Team
I was not expecting such fast delivery
I was not expecting such fast delivery! Great quality products as always. The box it came it was a little torn up though but the pole was safe and came with its own caps and velcro piece.
16 juin 2026
Réponse de Band Shoppe
We're so happy to hear you received your order quickly and are pleased with the product quality! We appreciate you letting us know about the packaging. Amanda - Customer Care Team
Did receive part of my order after…
Didnt receive part of my order after getting charged a ridiculous 20 dollars in shipping ....
18 juin 2026
Réponse de Band Shoppe
Thank you for your review. Your gloves shipped from a different warehouse than the shoes, so you have two packages coming. If you'd like additional tracking information, please contact us and we'd be happy to provide that for you. I apologize for any confusion. Amanda - Customer Care Team
Exploitative Shipping Fees
I am absolutely appalled by your shipping policies. For a company of your size, which routinely handles massive bulk orders from school districts, forcing parents to pay for shipping is completely unacceptable. To make matters worse, a $20 shipping fee is outright outrageous and ridiculous—that is a staggering 25% of the total cost of the item itself!
Frankly, our school district should reconsider doing business with you entirely. A company with your resources should easily be able to coordinate bulk shipping expenses directly with the school or apply tax-exempt status. When my son was in middle school, we never had to pay a single cent for shipping.
Your predatory pricing is a massive disappointment!
Furious,
Maria Guajardo
A very disappointed parent
17 juin 2026
Réponse de Band Shoppe
We understand your frustration and appreciate your feedback. Shipping costs are significantly lower when schools place bulk orders to a single location, while individual purchases—like a single pair shipped to a home address—incur higher carrier and handling fees. Because of this, shipping for single orders cannot be structured the same as bulk school shipments. We recommend contacting your school directly to discuss their ordering process and any available bulk options. Amanda - Customer Care Team
Réponse de Band Shoppe
Thank you for your review. We appreciate your feedback regarding shipping costs. Amanda - Customer Care Team
Delay in Delivery
I ordered the white gloves for my grandson who was going to The Cavaliers Drum Corps for camp. I ordered them so that they would be delivered to his home so he could pack them with his things. There was a delay, I got in touch with Band Shoppe and I was informed that they would be delayed. I was having them shipped to Colin so that there would not be an additional cost in shipping them out to him and he needed them. So, he left and a week later they arrived and his parents had to incur the shipping costs. The gloves are great.
7 mai 2026
Réponse de Band Shoppe
We appreciate you sharing your experience with us. We are sorry to hear about the delay in your grandson's glove delivery and the inconvenience this caused. We are glad to know that the gloves themselves are great. Amanda - Customer Care Team
Delivered quicker than I thought it would.
I’ve been purchasing band shoes from here ever since my oldest was in band. He’s since graduated and now my daughter is in the band. The shoes always delivered in a timely manner and the shoes seem true to size.
8 juin 2026
Réponse de Band Shoppe
We're so glad to hear we've been able to provide reliable band shoes for your family over the years. Thank you for your continued loyalty and kind words! Amanda - Customer Care Team
There was such a variety for everything…
There was such a variety for everything in the colorguard section for silks I loved it!
21 juin 2026
Réponse de Band Shoppe
We're so glad you loved the variety in our colorguard silk section! We appreciate your kind words. Amanda - Customer Care Team
Quick service
2 juin 2026
Réponse de Band Shoppe
We appreciate your review. Thank you for your feedback. Amanda - Customer Care Team
Bulk Price & Shipping
The website stated that quantities greater than 12 pair of gloves would be 2.75 per pair, however this discount was not applied. The shipping charge of nearly $40 is quite steep and there was not an option in checkout to exempt sales tax. We are a nonprofit.
19 juin 2026
Réponse de Band Shoppe
Thank you for your feedback. The discounted price of $2.75 per pair applies when 12 or more gloves are ordered in the same size and color; mixed sizes or colors do not qualify for the bulk discount. We also note on our website that tax-exempt customers need to submit their exemption documentation to us prior to placing the order for sales tax to be removed. You are welcome to forward the exemption to us to it will be applied for any future purchases. Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear you had a great experience with us. We appreciate your positive feedback! Amanda - Customer Care Team
I Get shoes but for some reason was…
I Get shoes but for some reason was really small I send email asking exchange they don't di the exchange and I had to pay for shipping for they send it to my and plus for send back and order new one and pay shipping also but they don't return the amount that I pay for the shoes that I send back they return haft of the amount that I pay. that is no nice I'm single mother of 3 kids
1 mai 2026
Réponse de Band Shoppe
We’re sorry to hear about your experience and understand how frustrating that can be. As outlined in our return policy, we do not charge a restocking fee—so a full merchandise refund is issued for returned items—but shipping charges are non-refundable. We appreciate your feedback and the opportunity to clarify. Amanda - Customer Care Team
Quick and easy check-out
17 juin 2026
Réponse de Band Shoppe
We appreciate your kind words. We're glad you enjoyed your experience with us. Amanda - Customer Care Team
Fast & High quality!
4 mai 2026
Réponse de Band Shoppe
We appreciate your kind review. We're glad to hear that you are happy with the quality. Amanda - Customer Care Team
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