The shipping was quick, but the cost of shipping ($20) was disproportionate to the cost of the shoes we ordered. And then the shoes weren’t the right size (even after sizing up 1/2 a size). With no fr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought 2 pairs of velocity band shoes and the package was lost. Your customer service team was great and sent me a replacement order right away. I have used you for several of my kids band shoes and... Voir plus
L'entreprise a répondu
We have not received the gloves yet and have no doubt they will be acceptable. I do want to point out for others that the shipping is ridiculous. I paid more for shipping than the actual product. Whic... Voir plus
L'entreprise a répondu
I highly recommend Band Shoppe! The lycra is high quality -- and so many color choices. There was a small glitch with my order but they took care of it right away. Couldn't ask for better customer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Écrit par l'entreprise
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Coordonnées de contact
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Etats-Unis
- (800) 457-3501
- www.bandshoppe.com
4,0
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick service
2 juin 2026
Réponse de Band Shoppe
We appreciate your review. Thank you for your feedback. Amanda - Customer Care Team
Bulk Price & Shipping
The website stated that quantities greater than 12 pair of gloves would be 2.75 per pair, however this discount was not applied. The shipping charge of nearly $40 is quite steep and there was not an option in checkout to exempt sales tax. We are a nonprofit.
19 juin 2026
Réponse de Band Shoppe
Thank you for your feedback. The discounted price of $2.75 per pair applies when 12 or more gloves are ordered in the same size and color; mixed sizes or colors do not qualify for the bulk discount. We also note on our website that tax-exempt customers need to submit their exemption documentation to us prior to placing the order for sales tax to be removed. You are welcome to forward the exemption to us to it will be applied for any future purchases. Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear you had a great experience with us. We appreciate your positive feedback! Amanda - Customer Care Team
I Get shoes but for some reason was…
I Get shoes but for some reason was really small I send email asking exchange they don't di the exchange and I had to pay for shipping for they send it to my and plus for send back and order new one and pay shipping also but they don't return the amount that I pay for the shoes that I send back they return haft of the amount that I pay. that is no nice I'm single mother of 3 kids
1 mai 2026
Réponse de Band Shoppe
We’re sorry to hear about your experience and understand how frustrating that can be. As outlined in our return policy, we do not charge a restocking fee—so a full merchandise refund is issued for returned items—but shipping charges are non-refundable. We appreciate your feedback and the opportunity to clarify. Amanda - Customer Care Team
Quick and easy check-out
17 juin 2026
Réponse de Band Shoppe
We appreciate your kind words. We're glad you enjoyed your experience with us. Amanda - Customer Care Team
Fast & High quality!
4 mai 2026
Réponse de Band Shoppe
We appreciate your kind review. We're glad to hear that you are happy with the quality. Amanda - Customer Care Team
Your website is extremely hard to use
Your website is extremely hard to use. It took me two hours just to check out. I tried Apple Pay. I tried PayPal. I tried my credit card. It’s not user-friendly.
16 juin 2026
Réponse de Band Shoppe
We’re sorry to hear how frustrating your checkout experience was. It sounds like there may have been a technical issue related to the device or browser being used, but we understand how that can impact usability. Thank you for your feedback. Amanda - Customer Care Team
Réponse de Band Shoppe
We're so happy you found our website easy to use and enjoyed our products. Thank you for your kind words! Amanda- Customer Care Team
I have only received part of my order
I have only received part of my order. I ordered a rifle and 3 tapes and only received the tapes.
8 juin 2026
Réponse de Band Shoppe
The rifle is shipped separately from another warehouse. I apologize for any confusion caused when the first package arrived without it. Amanda - Customer Care Team
Quality of DSI Viper Marching Band Shoes
The Viper Marching Band Shoes are fantastic! They feel like runners but give you a formal look. I only had 3 issues with these shoes. 1. They wear out really easily, within the first parade, I need insoles to be able to feel my feet by the end of the day.
2. They are marking, so don't wear them in gyms if they care about the floor.
3. if its really hot outside they melt on the concrete.
12 juin 2025
Avis spontané
Réponse de Band Shoppe
We appreciate you taking the time to leave a review. Thank you for your feedback. Amanda - Customer Care Team
Guard sister loves her flag
Purchased equipment for my sister and she absolutely loved the quality that was delivered.
29 avril 2026
Réponse de Band Shoppe
We are so pleased to hear your sister loved the quality of her new equipment. We appreciate your kind words! Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear your order was good. Thanks for sharing. Amanda - Customer Care Team
I received a torn empty envelope and…
I received a torn empty envelope and paid almost $30 for shipping on an $18 item for my granddaughters birthday. Obviously the baton was not packaged correctly. Why would FedEx deliver an EMPTY DAMAGED envelope with nothing inside??!!
11 juin 2026
Réponse de Band Shoppe
I'm sorry your package arrived damaged. If you haven't already, please contact us at wecare@bandshoppe.com so we can assist you by filing a claim with FedEx and sending a replacement shipment at no charge. Amanda - Customer Care Team
Beware of Extra Fees
I find it ridiculous that you would charge a $20 fee for children wanting their own flag pole (orders less than 5). Price gouging working class families isn’t a way to get repeat business.
11 juin 2026
Réponse de Band Shoppe
Thank you for your review and feedback. Amanda - Customer Care Team
The response for tax-exempt status was…
The response for tax-exempt status was very quick.
10 juin 2026
Réponse de Band Shoppe
We're glad to hear about your quick tax-exempt status response. Thank you for your feedback! Amanda - Customer Care Team
Réponse de Band Shoppe
We're so glad you enjoyed our product and its packaging! Thank you for your kind words. Amanda - Customer Care Team
I haven’t received my order yet
I haven’t received my order yet. I was told it was back ordered and I would receive it mid May. It is now mid June, still haven’t received it, and have gotten no updates.
25 avril 2026
Réponse de Band Shoppe
Thank you for your review. I have requested on update on your item and will be in touch via email with an update. I apologize for any inconvenience. Amanda - Customer Care Team
Shopping and purchasing was easy
Shopping and purchasing was easy, no problem navigating through the site. Not happy with shipping cost. Bought a baton and they are not heavy or big. $19.95 for standard shipping is ridiculous.
8 juin 2026
Réponse de Band Shoppe
We are happy to hear your shopping experience was easy. We appreciate your feedback. Amanda - Customer Care Team
Réponse de Band Shoppe
We appreciate you taking time to leave us a review. Amanda - Customer Care Team
Fast shipping and great product.
1 juin 2026
Réponse de Band Shoppe
We're glad you enjoyed your experience. We appreciate your positive feedback. Amanda - Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.