Attention Arnaque sur le prix final …
A ma grande surprise, j'ai dû régler des droits de douanes pour 22€, alors que je ne m'y attendais pas. Le produit est déjà onéreux + les frais de livraison et maintenant les droits de douane ça me fait un produit très cher (100€) pour un imperméable de chien. Ils pourraient simplement ajouter ces frais avec la commande mais non ils préfèrent les cacher car si j'avais vu ces frais je n'aurai surement pas acheter le produit.
Réponse de Barclondon
Hi Lebioda,
We’re very sorry this has been a disappointing experience for you. We completely understand how frustrating unexpected customs duties can be.
Just to clarify for transparency: our shipping policy does state that international duties and taxes are not included in our prices and are the responsibility of the customer. Some brands do choose to build these charges into their product pricing–meaning all customers pay more whether or not they incur customs duties. As a small business, we’ve tried to keep our prices as low and fair as possible by not inflating them in this way.
That said, we’ve done our best to support you directly via email, and we take your feedback seriously. We will review whether it makes sense to adjust our international pricing to include duties upfront in future to help avoid this kind of confusion.
We hope that if you decide to shop with us again, you’ll accept both our sincere apologies and the discount we’ve offered, alongside the points above.
Kindest regards,
The Barc London Team