Barretts Kent Avis 

Excellent customer service, I have been a customer for over 25 years and never had a problem

I bought a Honda CR-V from Barratts just over a week ago. Flynn Caldwell the Sales Executive was exceptionally kind and knowledgeable. He helped us choosing the car in a way that was not in any sense pushy but always supportive and considerate. His communications were very clear and he covered every aspect thoroughly. He also followed up after the sale to check everything was going well. The service was excellent.

On looking back on previous reviews, it is immediately apparent that Barretts of Kent place great importance on customer service. Having recently purchased a used BMW 3-Series from their Ashford dealership, I can fully concur with the positive views expressed. Finding an ideal replacement for my existing car was proving more difficult than envisaged and as a result I visited a considerable number of dealerships. Fortuitously, circumstances had me visit Barretts of Ashford, although by no means my nearest BMW dealer. Here, BMW Sales Specialist Shah Chowdhury spent time listening to my requirements and came up with a two-year-old 320i that met those needs perfectly. The purchase process and hand-over of the vehicle were handled impeccably in a relaxed and friendly manner by Shah. In the brief time I've owned the 320i, it has exceeded my expectations, and I'm really grateful for the day I chose to 'drop in' on Barretts.

All round service was as expected

Good communication provide during the service to keep me informed of progress. Car returned in a very clean condition, even the tyres were polished.

Very friendly and efficient staff. On a previous visit for an MOT I had been advised that the work would need to be carried out.

Barretts always looks after your car and you as the customer extremely well. From your initial contact with the call centre to picking up your car the service is first class. Evrryone you speak to is knowledgeable, polite and go out of their way to be helpful. You can't ask for more than that!

In July I returned home to UK after a holiday in USA. I had left my BMW in a supposedly secure hotel car park. However in my absence thrives had removed both mirror glasses and the front radar sensor and damaged the wiring loom. My car was taken to Barretts Canterbury who found that the repair cost was £5850. Barretts arranged for a hire car via BMW assist and ordered the replacement parts. Unfortunately one of the mirrors was unobtainable and took approximately 10 weeks to arrive from Germany. During that time the hire car was replaced by a brand new courtesy vehicle. Throughout this time I was kept informed of all developments by the service team at Barretts. I finally picked up my repaired car today. I would like to thank all the Barretts staff involved in this matter particularly Mathew Gates, Service Manager.

Every time I come here I feel like a VIP. From making the booking to collecting the car the process is extremely slick and delivered by friendly and helpful staff. Thank you.

Needed new tyre which had to be sourced from elsewhere as not in stock. I was in the showroom for nearly 3 hours which was a bit too long in my view - particularly as it was a bit cold! However, the work was done entirely to my satisfaction and the car looked lovely when I got it back.

Second time of using Mini Barrets of Ashford to organise a service/MOT for the wife's Mini One. Great service, phone call before the appointment day explaining everything and then updated throughout the day of the service of some minor issues that needed rectifying. In all a very pleasant experience, and a smooth operation throughout. Will hope to use again.

Had a very pleasant visit. All staff very welcoming. Refreshments on site. Actually enjoyed looking at the new cars onsite,still mind boggling prices but hey,we can all dream a 😎

Well what a first class service and a very friendly and helpful staff. The hole experience first class look forward to the next visit.

I was given a cardboard air-freshener by a garage. I don’t like things dangling in the windscreen so I hung it from the gearstick where it sat against the vinyl near the gear column of my car. A few weeks later, I tried to remove it but was stuck to the vinyl and had melted a large area completely away, leaving a sticky mess right down to the plastic. The damage was horrendous and I honestly thought it was unfixable. However, Barretts took it away, sorted the mess out and when they brought it back, it was as though the damage had never happened. Not only that, it had been cleaned inside and out! I was so pleased with what they achieved as it really was a dreadful sticky black mess! Thank you Barretts!

Airbag recall
Was really quick, no hassle, lovely staff, made you feel welcome. Would recommend.

Excellent customer service, from reception staff, keeping me up to date with my appointment to the shuttle car driver. My car was cleaned inside and outside aswell. I would highly recommend the services of Barretts. Fantastic, efficient and friendly team.

Recall for the drivers air bag. Super quick appointment, easy check in. Time stated was very accurate. Asked a couple of questions that were quickly answered, cannot fault in any way. Abbie was excellent, providing all relevant information quickly and super polite. Follow up emails dealt with quickly and efficiently

Excellent and quicker

Hi had amazing customer service customer service help helpful and very good service

To be met with an understanding receptionist after a night shift was why I chose BMW. Sophie is a breath of fresh air. She is knowledgable, informative, and has an understanding of what is needed to make the experience an enjoyable one, if not a costly one. This is the reason why I’d always come back to BMW Ashford every time. Thank you.