Good website, prompt delivery, good product. I'd been having trouble finding a bin of the right size in retail stores, but found a good choice on this site. No problems with ordering or delivery.
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The delivery arrived as promised, but was so thoughtlessly packed on the lorry that if it hadn't been for Nathan, the lorry driver, going far beyond his remit to get them unloaded (by which I mean m... Voir plus
L'entreprise a répondu
I cannot rate this company highly enough. I live in an extremely rural area they didn’t deliver to , but DID for my order. The quality of the gate is outstanding. Thankyou! 🌟🌟🌟🌟🌟
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Voir plus
À propos de l'entreprise
- Magasin d'équipement de sécurité
- Fournisseur d'engins de chantier
- Magasin de vêtements de sécurité
- Fournisseur d'équipements de sécurité
- Fournisseur de systèmes de sécurité
À propos de Barriers Direct
Écrit par l'entreprise
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Coordonnées de contact
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Royaume-Uni
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They are very slow to respond to…
They are very slow to respond to emails. I have sent two emails over the space of 5 days and have had no response.
19 mars 2026
Réponse de Barriers Direct
Thank you for your feedback. We’re sorry to hear you felt our communication was slower than expected.
Having looked into your order, we can see that a proof of delivery was sent on the 21st. When you requested an update on the remaining items on the 26th, our sales team responded the same day. There were a few follow-ups between ourselves, the supplier, and your colleague over the following days, and we replied as soon as updates became available.
At the time, we were awaiting further information from the supplier, and with some team members out of the office on Friday, responses may not have been quite as quick as usual while cover was in place. That said, we always aim to keep communication as prompt and clear as possible. We would advise customers to call the office if an enquiry is urgent, that way we can be sure your enquiry is dealt with as quickly as possible.
We appreciate your patience while we worked to resolve this and apologise for any inconvenience caused.
If there’s anything further you’d like us to check or clarify, please don’t hesitate to get in touch.
very quick and good service as always
25 mars 2026
good service good materials only let…
good service good materials only let down was delivery was a couple of days late.
13 mars 2026
So easy to deal with
Easy to deal with, Kept up to date with information, good response time and a good price for the work done.
10 mars 2026
Réponse de Barriers Direct
Hello, thank you for taking the time to leave a review. We’re very sorry to hear that your order was delayed - I can see from our records that unfortunately this item was temporarily out of stock, however it has been successfully delivered to you today, by DX Freight.
Please note that the delivery dates advertised on the website and as clearly stated in our order confirmation emails are an estimate, and unfortunately cannot be guaranteed. We always recommend not booking in installs and projects until you are in safe receipt of your goods. I hope you have everything you need but please don't hesitate to contact us if you require further assistance.
Good quality product and helpful staff
16 avril 2025
Réponse de Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Delivery date was missed and I've had…
Delivery date was missed and I've had no contact with Barriers Direct since the delivery date was missed.
19 mars 2026
Great customer service
Great customer service, they managed to intercept my order on the morning it was due to be picked up. Changed the order and sent it out the next day.
19 mars 2026
Stressful and frustrating
I can honestly say that my experience with Barriers Direct was so poor i have to
question the validity of other customers reviews.
It took 3 weeks from initial contact to the delivery of my item, every time i called for help i received contradictory advice from different people every time, there lies the root of my problem.
I wanted the item installed and their installation team not only refused to do this but refused to offer any advice that i could pass onto a builder who is doing this for the first time - I found that to be an appalling attitude that i have not experienced before, they maybe 3rd party contractors but they represent Barriers Direct.
When i actually place my order, the process was speedy and the item arrived ahead of time.
Lastly, the individuals i spoke over this time were always pleasant to deal with.
18 mars 2026
Réponse de Barriers Direct
Hello, thank you for taking the time to share such detailed feedback. We’re pleased to hear that your order process was quick, your delivery arrived ahead of schedule, and that our team members were pleasant to deal with. However, we’re very sorry to hear about the issues you experienced with communication and installation advice.
From reviewing your experience, it appears there were a few overlapping factors that contributed to the confusion, and some of this is unfortunately circumstantial.
As your order was initially placed online then cancelled and recreated by our support team, this likely resulted in multiple communications being generated from different teams and systems. Additionally, your order was placed 'On Hold' as our supplier suspected it was a possible duplicate order, which would understandably have added to the confusion of multiple contacts.
Regarding installation, as you were interested in having the product installed and this required input from our specialist installation team, the enquiry was passed to another team which specialises in installation to ensure it was given the appropriate attention it needed - install isn't something the support team can advise on unfortunately, I can appreciate this may have felt like you were being "bounced around" but I hope the context is helpful here.
In situations where installation conditions may not be suitable, our teams must be cautious not to provide guidance that could lead to issues or liability concerns. On checking our files, I believe you wanted to install a bolt-down product into a muddy area. On this occasion we were unable to advise or guide because the ground conditions were not appropriate - this is not liability our installers would be comfortable taking on, nor would it be appropriate to provide guidance if you chose to take the installation on yourself. We appreciate that this may have been frustrating, but we take high quality installation seriously and felt we weren't able to guide you appropriately on this given the nature of the ground conditions.
Thank you again for your honest review — we appreciate the opportunity to improve, and i hope the above provides some clarity to the situation.
Would have been 5 stars
Would have been 5 stars - badly let down by the delivery driver. The Staff at BD were always helpful and efficient. The delivery driver did not wait for our Manager to come and supervise the delivery. He simply dumped the 3 bollards in our foyer and drove off. The packaging is damaged and being heavy we had to manhandle the goods into our bar stockroom. Not easy for a bowls club with predominantly older members. We shall be complaining to BD direct about our disappointment.
13 mars 2026
Very happy product for the price
Good product for the price . Delivery was great just had to file receiver a bit to make latch go in fully.
10 mars 2026
Great product and quick delivery Highly…
Great product and quick delivery Highly recommend
10 mars 2026
Réponse de Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Réponse de Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Good price but not told items were out of stock
Bike racks were a good price, but hard to tell how well they’ll last.
Disappointed that the order was accepted with same day shipping then got a message saying they were out of stock and would be another 2 weeks.
9 mars 2026
Good service
6 mars 2026
Cost and product is good but lead times…
Cost and product is good but lead times let them down a little,
3 mars 2026
everything was good
25 février 2026
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