Good website, prompt delivery, good product. I'd been having trouble finding a bin of the right size in retail stores, but found a good choice on this site. No problems with ordering or delivery.
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The delivery arrived as promised, but was so thoughtlessly packed on the lorry that if it hadn't been for Nathan, the lorry driver, going far beyond his remit to get them unloaded (by which I mean m... Voir plus
L'entreprise a répondu
I cannot rate this company highly enough. I live in an extremely rural area they didn’t deliver to , but DID for my order. The quality of the gate is outstanding. Thankyou! 🌟🌟🌟🌟🌟
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Voir plus
À propos de l'entreprise
- Magasin d'équipement de sécurité
- Fournisseur d'engins de chantier
- Magasin de vêtements de sécurité
- Fournisseur d'équipements de sécurité
- Fournisseur de systèmes de sécurité
À propos de Barriers Direct
Écrit par l'entreprise
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Coordonnées de contact
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Royaume-Uni
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great price followed by fantastic…
Great price followed by fantastic delivery super packaging and when it arrived I was overwhelmed with the quality so 5 stars ll the way would definitely use again just need to get on and dig the hole...
3 mars 2026
Great service all round
Great service all round, items dispatched quickly, well packaged and at a good price. Would happily buy from Barriers Direct again in the future. Thanks!
19 février 2026
Good product, low delivery communication
Fast, easy ordering with a good product. However, delivery information was minimal until the day delivery was meant to happen 2 hours before. Tracking information didn't work
26 février 2026
Delivered incomplete order
9 février 2026
Réponse de Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Great product and timely delivery
20 février 2026
Plenty of Products
Plenty of products with full descriptions which made for easy ordering. Quick delivery.
12 février 2026
Réponse de Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Quick and easy to choose correct…
Quick and easy to choose correct product and fast delivery.
18 février 2026
Réponse de Barriers Direct
Thank you for your feedback. We understand this situation has been frustrating; however, several statements in your review do not accurately reflect events. We would therefore like to clarify the facts and confirm how we will proceed.
Your original order was for the installation of one post, which was later amended at your request to include two posts. The additional installation fee was paid accordingly.
Due to illness, the installer was unable to attend the original appointment at short notice. This was explained at the time, the job was rescheduled, and you confirmed you were happy to proceed. Installation then took place on 12/02.
A further installation date was arranged for 18/02, which you cancelled the day before. While this would normally incur a cancellation charge under our policy, no fee was applied as a goodwill gesture, taking into account the earlier cancellation caused by installer illness.
Our products are supplied by an established manufacturer, and installation is carried out by qualified, insured trade professionals. This is standard industry practice and does not affect your statutory rights. At no point have we described our installers as degree-qualified engineers.
Prior to excavation, the installer carried out checks using a cable avoidance tool (CAT scanner). As is standard across the construction industry, CAT scanners do not detect all underground services. During excavation of the second post, underground pipework was discovered and work was stopped immediately for safety reasons.
Before installation, you signed a site conditions form confirming that if pipes, drains, or other services are discovered on the day, installation costs remain chargeable. The charge applied covers attendance, labour, equipment, and abortive works; it is not a consultation fee and is not based solely on time spent excavating.
Following discovery of the pipework, the installer discussed an alternative solution on site: a removable post requiring less excavation depth. After this, multiple online orders were placed by you, including incorrect items, resulting in cancellations and re-orders. Our support team assisted where possible to cancel incorrect orders and correct these issues.
As a goodwill gesture, and because the first post was unused and being exchanged, the supplier authorised a full refund for that product only. Installation costs are not refundable once work has commenced, in line with the signed agreement.
You have now received a post, and we are ready to complete the installation at no additional installation cost. The only reason the installation has not yet been rebooked is that multiple product types have been ordered (removable and fold-down), and we need to confirm which item is physically on site to avoid further disruption. We requested a brief phone call for confirmation, as the image provided shows an order confirmation rather than the post itself.
Once this is confirmed, we will immediately arrange a suitable installation date.
We would also note that you previously sent several emails thanking our team member Andrea for her assistance and customer service. Andrea and the wider team have continued to support this matter in good faith.
To summarise:
You are not being charged again for installation.
We are ready to proceed once the product on site is confirmed.
We simply need to agree a suitable installation date.
Please contact us when available so we can move this forward without delay.
Réponse de Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Ordered 3 posts the lady was very…
Ordered 3 posts the lady was very helpful listened to my requirements.made sure my order was exactly what I wanted payed on line they where delivered within a couple of days they are now been installed on a church carpark well satisfied 👍
3 février 2026
Réponse de Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Outstanding experience
The experience was second to none the staff were all very friendly and helpful and all went above and beyond I would highly recommend Barriers Direct
11 février 2026
Réponse de Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Double bike rack.
Delivery was very prompt and the bike rack was priced very competitively.
A great buy.
9 février 2026
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