Bath product was excellent but feet were not delivered. In desperation as old bath was removed - old bath legs were modified and used to install new bath. Customer services / management very arrogant... Voir plus
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Lisez les avis des autres
I would like to say a huge thank you to Mariah for her outstanding customer service. She was incredibly helpful with sourcing bathroom parts and went above and beyond to make sure I got the right... Voir plus
L'entreprise a répondu
I can’t recommend Kelly at Bathroom City enough! She has been absolutely amazing from start to finish and really helped bring my bathroom vision to life. She went above and beyond, always making sur... Voir plus
L'entreprise a répondu
Kelly from customer service did an amazing job helping me with my order. There were some issues but it had already been sent to the depot with the courier company and no longer with them. Kelly was ab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de salle de bains
- aussi dans
- Magasin de design et de décor intérieur
- Magasin de rénovation
- Rénovateur de salle de bains
À propos de Bathroom City
Écrit par l'entreprise
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £50.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Écrit par l'entreprise
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Coordonnées de contact
15 Seeleys Road, B11 2LQ, Birmingham, Royaume-Uni
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent response time
My request was responded to by Kelly in a fast
and efficient manner. Kelly was polite and helpful.
16 février 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for your wonderful review
We’re thrilled to hear that Kelly provided fast, efficient, and polite service. We’ll be sure to pass along your kind words—she’ll truly appreciate it.
Your feedback means a lot to us, and we look forward to assisting you again in the future
Kind Regards
Bathroom City
no worries very helpful
16 février 2026
Réponse de Bathroom City
Thank you so much for your amazing 5-star review, We truly appreciate your support and are so glad you found our service helpful. It means a lot to us, and we look forward to helping you again in the future
Kind Regards
Bathroom City
Very good price
16 février 2026
Réponse de Bathroom City
Thank you so much for the 5-star review! We’re thrilled you found our prices very good and that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Excellent place to shop for all your…
Excellent place to shop for all your bathroom needs. Great selection to choose from. Delivery very good. All the staff are very knowledgeable and we found Kelly particularly helpful in helping us complete our order.
12 février 2026
Réponse de Bathroom City
Thank you so much for your fantastic 5-star review
We’re delighted to hear that you found everything you needed and enjoyed our wide selection. It’s great to know that our delivery service met your expectations too.
A special thank you for mentioning Kelly — we’ll be sure to pass on your kind words. She’ll be thrilled to hear she made such a positive difference in helping you complete your order
Kind Regards
Bathroom city
Good customer service
They have a great range of bathroom suites and sales staff were very helpful when choosing. Part of our shower enclosure arrived without fixings and the bath filler was scratched but Kelly in their customer service department sorted it really quickly. Would use again.
10 février 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for your lovely review
We’re delighted to hear that you were pleased with our range of bathroom suites and that our sales team were able to help you choose the right products for your space.
We’re sorry to hear that part of your shower enclosure arrived without fixings and that the bath filler was scratched, but we’re really glad Kelly and our customer service team were able to resolve this quickly for you. We’ll be sure to pass on your kind comments to her.
Kind Regards
Bathroom City
The site was so easy...
9 février 2026
Réponse de Bathroom City
Thank you for the 5-star review. We’re pleased you found the site easy to navigate
Kind Regards
Bathroom City
Réponse de Bathroom City
Thank you. We’re delighted to hear that ordering was easy and that your cabinet arrived quickly. We truly appreciate your feedback and support
Kind Regards
Bathroom City
great service
5 février 2026
Réponse de Bathroom City
Thank you for the 5-star review. We’re really pleased to hear you received great service. Your support means a lot to us.
Kind Regards
Bathroom City
Very helpful when ordering
Very helpful when ordering . Knowledgeable staff about their products.
Just waiting now for my purchase for 6 weeks as it’s bespoke.
5 février 2026
Réponse de Bathroom City
Thank you. We’re pleased to hear our team was helpful and knowledgeable when placing your order. As your item is bespoke, we appreciate your patience during the production period and look forward to delivering it to you
Kind Regards
Bathroom City
Good Service from Sales
Tash in Sales was great over the telephone when placing the order. Items in stock and very reasonably priced. Promised delivery 2-5 working days.
8 février 2026
Réponse de Bathroom City
Thank you for your 5-star review. We’re delighted to hear that Tash in Sales provided great service over the phone and that you found the items well priced and in stock. We appreciate your feedback and look forward to delivering your order within the promised timeframe.
Kind Regards
Bathroom City
I was very happy with the delivery time…
I was very happy with the delivery time , just a couple of days from ordering and the bath itself was good too , but i was not happy with having no help to bring it inside , I asked the delivery man if he could just push it into my hallway, and he said he couldn't , so was left on a palette on my doorstep , which is where i had to unpack it , and then drag the bath in myself , I am quite strong for a 67 year old woman , but this was just as well , Also was left with a palette that cluttered up the garden and had to have that taken away by a friendly neighbour or it would have stayed in the garden forever .
4 janvier 2026
Réponse de Bathroom City
Thank you for taking the time to leave your review. We’re really pleased to hear that you were happy with both the delivery time and the quality of the bath itself.
However, we’re very sorry to hear about the difficulties you experienced with the delivery. All our deliveries are kerbside only We completely understand how frustrating it must have been to have the bath left on a pallet at your doorstep, especially when you had asked for help moving it just inside your hallway. While our standard deliveries are kerbside only, we appreciate that this was not made clear enough and we will look in to this
Kind Regards
Bathroom City
Only just ordered from Bathroom City
Only just ordered from Bathroom City, so haven't received the bath yet - Jimmy was courteous, knowledgeable and answered all my questions. Thank you.
5 février 2026
Réponse de Bathroom City
Thank you for your kind feedback, we really appreciate you taking the time to leave a review , its great to hear that jimmy was able to assist you so well. We hope your delighted with your order once this arrives
Kind Regards
Bathroom City
excellent service on line great…
excellent service on line great delivery good quality shower doors
5 février 2026
Réponse de Bathroom City
Thank you for your review we are glad to hear that you had a great online experience and this all arrived quickly for you
Kind Regards
Bathroom City
Nice and easy to order
4 février 2026
Réponse de Bathroom City
We’re really pleased to hear you found the ordering process nice and easy. Making things simple and hassle-free for our customers is exactly what we aim for. We appreciate your support and hope to help you again in the future
Kind Regards
Bathroom City
Excellent Customer Service - if only all suppliers were like this
We bought a small bath from this company a few weeks ago. Purchase and delivery were seamless, no fuss, no faff, everything just got done in the easiest possible way. Moving forward, I noticed a small "bleb" in the bath surface on removing the plastic film covering during installation. Having bought many items over the last few years and having had no end of problems when some were not up to scratch, I feared the worst and fully expected a battle to get resolution, ie, a new bath, possibly. I needn't have worried!! I corresponded with Kelly (Customer Services Manager) and she was brilliant from start to finish. Kelly contacted the manufacturer immediately, and within 24 hours I had a response and a resolution. Brilliant!!!! I couldn't have asked for a better buying / delivery experience and certainly didn't expect the issue I raised to be resolved so quickly. From a point where I thought we would need to get a new bath fitted, Kelly resolved the issue at lightning speed. I am very very grateful, a HUGE thanks to Kelly!!!!
4 février 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for taking the time to leave such a detailed and glowing review.
We’re absolutely delighted to hear that your purchase and delivery experience was seamless, and even more pleased that what could have been a worrying situation was resolved quickly and smoothly. We completely understand how frustrating it can be when something isn’t quite right, so it’s great to know we were able to put your mind at ease.
Kelly will be thrilled to read your kind words, she really does go above and beyond for our customers.
Thank you again for your patience, your trust, and your lovely feedback. We hope you enjoy your new bath for many years to come, and please don’t hesitate to reach out if we can help with anything in the future
Kind Regards
Bathroom City
Great service and understanding of our needs
We have purchased the Oliver bathroom units before and like the quality. We are renovating a property and won’t need the units until May but Bathroom City let us purchase the units in January so that we got the discount and will store them until we need them. Great service and understanding of our needs.
30 janvier 2026
Réponse de Bathroom City
Thank you. We’re delighted to hear that you’re happy with the quality of the Oliver bathroom units and that our team could support you by storing your order until you’re ready for delivery. We always aim to be as flexible as possible and it’s great to know this helped with your renovation plans and allowed you to take advantage of the discount.
Kind Regards
Bathroom City
Ive ordered a few bits from Bathroom…
Ive ordered a few bits from Bathroom city as i was carrrying out a bathroom refurb and my last order was damaged during transit. I was away on holiday which meant that i was not entitled to any form of compensation as i had to report the broken item within 2 days of receiving delivery according to their terms and conditions.
Kelly at customer services was amazing, she requested images and within an hour they agreed to replace the damaged tumbler. She was polite friendly and in my experience very professional on how she dealt with the claim.
2 février 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Kelly was able to help resolve the issue for you quickly and professionally, even under challenging circumstances.
Customer satisfaction is very important to us, and we’ll be sure to pass your kind feedback on to Kelly and the team. We’re glad we could put things right and appreciate your support.
Kind regards
Bathroom City
Réponse de Bathroom City
We’re sorry to hear that your experience with our website didn’t meet your expectations. We really appreciate your feedback, as it helps us improve. If there’s anything we can do to make things right or assist you with your order please contact kelly@bathbiz.net or contact us on 0121 7530700 and we will be happy to help
Kind Regards
Bathroom City
Soma was extra helpful when the website wasn’t working too well.
Soma did very well on our telephone call. He should be commended. The website is not so good and received a 4 star rating from me as you cannot add more than one extra end panels or plinths. Soma helped and sorted the order out for me. Thank you.
31 janvier 2026
Réponse de Bathroom City
Thank you.We’re thrilled to hear that Soma provided excellent support and was able to help sort out your order. We really appreciate your honest thoughts about our website, and we’ll take your comments on board as we continue to improve. Your kind words for Soma mean a lot he’ll be commended for his great service
Kind Regards
Bathroom City
Missing part sent quickly
A part was missing from a shower cubicle purchased from Bathroom City. The customer services representative, Kelly, was very helpful and arranged for the missing part to be sent within a couple of days.
29 janvier 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for your kind words. We’re thrilled to hear that Kelly was able to help and get your missing part to you quickly. We really appreciate you taking the time to share your experience and hope you’re enjoying your new shower cubicle
Kind Regards
Bathroom City
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