Bathroom Republic UK Avis 

Good response to emails and really helpful with my query.

We bought a shower screen from them in July and had it professionally fitted and within 5 weeks the glass door panel came away falling on my son and causing significant bruising and shock , it was so heavy to lift off him . The company when I asked for a refund apologised and offered a replacement which we decided to accept . 4th october we were told it was ordered and still not received . Further temporary measures were taken to fix the door so we could shower but this had twice more fallen off and again caused bruising to my son who was using at the time . I chased again today and said we’ve had enough and want a refund to be told it’s out of the refund period , no real apology for the trauma or inconvenience so we have been in touch with trading standards as not fit for purpose . Some customer service was initially very apologetic and helpful but todays response from Sian was an insult . We will fight for a refund but in the meantime , please don’t buy from them .

Very reasonably priced and very fast delivery too

Excellent shower screen, easy to fit. Delivered very quickly 😃👍

I have never received the parcel, I ve contacted the currier which said that it was delivered to my neighbour which was not true, I have reported it to bathroom republic which showed me a picture of a door with a parcel delivered, which wasn't my door. They then requested to see a picture of my door, which I sent, but they still said that they won't help has the currier said that it was delivered. and note that their phone does not work, no one ever answer, it just keep ringing. But of course this will not end here, I will get my money back at all cost.

Awful and I mean awful customer service! Sent me a package with missing items I have spent a week chasing up with many emails I feel I have more chance of finding the Mayfair sticker for the McDonalds Monopoly set! Would never use again and have now lost money and waisted time for nothing!

Super easy online ordering and really fast delivery. Product was quality with everything present and correct and well packaged.

Fast next day delivery which I paid extra for.
Tap arrived damaged due to poor packaging . Needed to be fitted day of delivery and minor damage to one of the crossheads so accepted it with negotiated compensation.
More substantial packaging would have prevented the damage.

Purchased a Rosa exposed thermostatic shower mixer from this company, the chrome parts all rusted, the valves made a very loud hammering noise, the company haven't replied to messages and have left me to conduct a charge back with my credit card company, I'd advise that any purchase is made with a credit card to obtain cover if you have no option but to buy from these.

The Radiator Cover arrived in double quick time. That's where the good news ends.

The quality of the item is poor, The paint finish has runs on it, there was some damage to the wood (which I have managed to hide), rubbish construction instructions.

Poor customer service won’t reply to emails
Missing parts
Bought from eBay really dissatisfied

Bought a item for delivery next day clearly states delivery date
Mark dispatched that day so asked for tracking only to be told not dispatched and would take another 5 days asked for refund and Charlotte as stopped replying … having to do a change back on credit card best avoided

2nd order from this company and again absolutely no worries. Excellent quality and fast delivery. Other reviews make you wary but my experience has been excellent

Ive order some replacements parts from this company after there shower has failed. We order 5 months ago on eBay and the woman just says exactly the same this every time when i ask for my refund this Rachael. I will take my time and make sure they i review them on all websites and everywhere i can find there company.

STAY AWAY CUSTOMER SERVICE IS VERY POORLY AND YOU WILL NOT TAKE YOU MONEY BACK

Very poor after sales service

Horrible service! Delivery waited for ages. Item not like described

Purchased bathroom suite in good faith. Delivery was flawless -whoever, upon plumber trying to install bathtub-it was discovered to be severely warped and NOT fit for purpose ,and had deep scratches on the bathtub (obviously under packaging therefore done prior to dispatch).

This "Company" , does NOT answer phones, respond to emails (Of which there have been many), and void of any communication.
Avoid this untrustworthy shower .

Although not installed yet. ..product seems to be of good quality. Invest in your customer service as although polite … an absolute nightmare to contact you , just no response to phone calls or emails