Beach Camera is the best merchant I had the pleasure of doing business with. Integrity, Responsibility and Genuine Customer Support is what they ate all about ! I strongly and highly recommend them t... Voir plus
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Lisez les avis des autres
Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... Voir plus
L'entreprise a répondu
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... Voir plus
L'entreprise a répondu
Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... Voir plus
L'entreprise a répondu
4,6
Excellent
3 k avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good follow-up after sales and customer…
Good follow-up after sales and customer support.
31 mars 2026
Avis spontané
Beach Camera is the best merchant I had…
Beach Camera is the best merchant I had the pleasure of doing business with. Integrity, Responsibility and Genuine Customer Support is what they ate all about ! I strongly and highly recommend them to everyone ! They are the Best!!!
28 mars 2026
Avis spontané
TV arrived damaged and no replacement yet
I ordered a TV originally on Jan 19, 2026 via Best Buy Marketplace and the seller was Beach Camera. My TV arrived severely damaged. I filed a complaint. I then complied with all of their requests for pictures etc. It has been over 30 days since that request to have a new TV sent and to pick up the broken TV.
I have received no updates as of 3/9/26. Almost 2 months since my purchase and a month since informing Beach Camera that the TV arrived damaged.
19 janvier 2026
Avis spontané
Straight to the source
I went straight to Beach Camera rather than through Best Buy. They shipped it faster and the price was the same. I love this new drone and it arrived with out a hitch. Absolutely no issues what so ever and I am very thankful for the transaction in it’s entirety.
27 février 2026
Avis spontané
They sold me a $2000 Samsung TV that…
They sold me a $2000 Samsung TV that worked for a year and then just died. It won't power on. Won't offer me any resolution or restitution. So if you want products that last for 1 year and then the company hangs you out to dry. Try this retailer.
22 février 2026
Avis spontané
Insta picture fil.
Rizalyn, Belle, and Grace handled my issues perfectly. I appreciate everything they did to come to an amicable solution.
12 janvier 2026
Avis spontané
Réponse : Beach Camera
Hi Ivette,
Thank you for your kind feedback! We’re happy to hear that Rizalyn, Belle, and Grace handled your issue so well and worked with you to reach a solution you were satisfied with. We truly appreciate you taking the time to share your experience.
Thank you for choosing us—we’re always here to help!
Replacement TV help
Thank you for this survey as it will allow me to comment positively on my recent experience with Beach Camera….
I recently purchased an LG television from Beach Camera which was unfortunately delivered with a very small crack in the front glass which rendered the unit inoperable.
This was not noticed until Renold connected me with a repair technician who discovered it. Unfortunately I had destroyed the packaging and could not return the unit. Renold guided me through the return process, much to my relief (great help).
He then referred me to Bill who took exceptional time to help me with a replacement.
As the LG units were out of stock, Bill suggested that I look another TV, this time a Sony which in his mind and now in my own, a better TV. Renold arranged a refund on the first unit and Bill upsold me (I am grateful for the upgrade) to the new unit and all has ended well.
Not just well, but extraordinary good service!!!
As I have established a great relationship from this experience, I will be looking to Beach Camera (I am a Sony camera fan and have need for some good glass) in the future.
Overall, I would rate this experience an absolute 10!!!
I am sorry to be out of TV for this extended period but will be very happy to receive a better unit than my initial order…
Feel free to use any portion of this review in your marketing. Service this good deserves to be published…
Very Best Regards…. chuck
6 janvier 2026
Avis spontané
Réponse : Beach Camera
Hi,
Thank you so much for taking the time to share such a detailed and thoughtful review, Chuck. We truly appreciate your patience and understanding throughout this process. While we’re sorry for the initial issue with the TV, we’re very glad to hear that our team was able to guide you through the situation and turn it into a positive outcome.
We’re especially grateful for your kind words about Reynold and Bill. It’s great to know that Reynold was able to support you through the return process and that Bill took the time to help you find a replacement that you’re even happier with. Providing attentive, solutions-focused service is always our goal, and feedback like yours means a great deal to our team.
Thank you again for your trust in Beach Camera. We look forward to assisting you in the future—especially with any Sony gear you may need. Enjoy your new TV, and we sincerely appreciate your recommendation!
Great TV!
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the max like other sets I have owned! Simple to set up and appreciate the ability to turn off the high refresh rate options for things that don't actually require it!
12 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello Ryan,
Thank you for sharing your experience! We’re thrilled to hear how much you’re enjoying your new TV and that the picture quality, brightness, and color exceeded your expectations. It’s great to know the setup was simple and that you appreciate the flexibility of the refresh rate settings.
Thank you for choosing Beach Camera—enjoy your TV, and we hope to serve you again in the future!
Warranty Claim - Panasonic Television
Beach Camera did need approval from the manufacturer before handling the warranty claim. Panasonic television customer service is almost non-existent. One Beach got the approval they handled it very well and with courtesy by the Manufacturer Specialist(Reynold) at Beach Camera.
5 janvier 2026
Avis spontané
Réponse : Beach Camera
HI,
Thank you for sharing your experience. We’re glad to hear that once manufacturer approval was received, our team was able to assist you efficiently and courteously. We truly appreciate you recognizing Reynold for his support and professionalism as our Manufacturer Specialist.
Thank you for your patience throughout the warranty process and for choosing Beach Camera—we’re always here to help.
Dear Mariz,
Dear Mariz,
Thank you for your understanding of my needing to cancel my order. I is a wonderful Drone, however it turns out that my Nephew had already placed an order for the same drone package that I was un-aware of till after I placed the order.
Thank you so much for your prompt attention
Stephenie
10 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello,
Thank you for your kind message, Stephenie! We’re happy we could assist with the cancellation and appreciate you letting us know about the situation. We’re glad everything worked out smoothly, and we truly appreciate the kind words about Mariz’s prompt support.
Thank you for choosing Beach Camera—we look forward to assisting you again in the future!
DIANNE ref #BX13180477 Hi Dianne
DIANNE ref #BX13180477 Hi Dianne, Thank you so much for your help. You & the Team there at Beach Camera has been wonderful throughout this purchase and support process, and I truly appreciate you taking your time and making it right. I look forward to receiving the replacement and doing business with yall in the future.
9 janvier 2026
Avis spontané
Réponse : Beach Camera
Hi Rick,
Thank you so much for your kind and thoughtful feedback! We’re delighted to hear that Dianne and the entire team were able to support you throughout your purchase and make things right. We truly appreciate your patience and trust in us.
We look forward to getting your replacement to you and to doing business with you again in the future. Thank you for choosing Beach Camera!
Very quick and responsive I have zero…
Very quick and responsive I have zero complaints I’m a happy customer
9 janvier 2026
Avis spontané
Réponse : Beach Camera
Hi Will,
Thank you for your great feedback! We’re happy to hear that you had a quick and responsive experience and that you’re a satisfied customer. We truly appreciate your support and look forward to serving you again!
Great customer service!! GRACE C!!!
Outstanding customer service! Notified me all the way! Answered me in thee most timely matter. I SO HIGHLY RECOMMEND
9 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello Chad,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you received outstanding customer service and that Grace C kept you informed every step of the way with timely responses. We truly appreciate your recommendation and will be sure to share your kind words with her.
Thank you for choosing us—we look forward to serving you again!
The rep I spoke with most recently has…
The rep I spoke with most recently has been nothing but excellent. The process, however, is painfully slow and the information I have been given has been conflicting.
8 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello,
Thank you for sharing your feedback. We’re glad to hear that the representative you worked with provided excellent service, and we truly appreciate you recognizing their efforts. At the same time, we understand your frustration with the delays and conflicting information you experienced, and we apologize for the inconvenience this caused.
Your feedback is important to us, and we’re working to improve both our response times and communication to ensure a smoother experience. Thank you for your patience and for giving us the opportunity to address your concerns.
Excellent support
Mariz handled my TV return and refund process efficiently and professionally. Truly appreciated. I sincerely appreciate the excellent assistance throughout the return and refund process. Clear communication and prompt support.I’m very impressed with the level of support I received.
6 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that Mariz handled your TV return and refund process efficiently and professionally. Clear communication and prompt support are very important to us, and we’re glad that came through in your experience.
We truly appreciate you taking the time to share your thoughts and thank you for choosing Beach Camera. We’re here if you need any assistance in the future!
Currently resolving the issue
I am still waiting to get an answer about an order I placed. But I have had a great experience so far with the helpdesk staff, Christine Joy and Mariz. Hoping to get the issue resolved soon.
Thanks!
1 janvier 2026
Avis spontané
Réponse : Beach Camera
Hi Lauren,
Thank you for your feedback! We’re glad to hear that you’ve had a positive experience with our helpdesk team and appreciate the kind words about Christine Joy and Mariz. We understand how important it is to receive timely updates, and we’re hopeful this will be resolved for you very soon.
Thank you for your patience and for choosing Beach Camera—we’re here to help every step of the way.
Controller Support A+
I was following the guidelines set by Best Buy to contact Beach Camera if I did not receive my Xbox Controller by a certain date. When I did, I received a VERY prompt and quick response from Mariz A. She reaffirmed that my order was in process and to give it 10 days before i responded back. Within a very short time, the USPS tracking number updated, and only a few days later I am setting up my controller.
So i wanted to leave a positive review for Mariz A. and Erica P. for their help. The responses felt a little AI-generated, but regardless, it was all truthful and helpful. And i am very satisfied with my purchase.
5 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello,
Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and helpful communication and that your order was successfully delivered shortly after. We truly appreciate the recognition for Mariz A. and Erica P. and will be sure to pass along your feedback to them.
We’re happy to know you’re satisfied with your purchase and thank you for choosing Beach Camera. If you need any assistance in the future, we’re always here to help!
Great Customer Servicec
Great customer service.
Erica was the best helping to get us our tracking numbers!
6 janvier 2026
Avis spontané
Réponse : Beach Camera
Hello Murray,
Thank you for your kind review! We’re happy to hear that you received great customer service and that Erica was able to assist you in getting your tracking information. We truly appreciate the recognition and will be sure to share your feedback with her.
Thank you for choosing us—we’re glad to help!
Excellent customer service
Excellent customer service, prompt response for inquiries and issues with post purchase. Courteous written messages to help in anyway possible to reach resolution. I am very pleased with care I received. Highly recommend this seller/company. Thank you.
29 décembre 2025
Avis spontané
Réponse : Beach Camera
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that you received excellent customer service and prompt, courteous support after your purchase. Providing helpful and respectful assistance is always our priority, and we’re very pleased to know you felt well cared for.
Thank you for your recommendation and for choosing our company—we truly appreciate your support!
Great price, Great experience.
I bought an item from Beach Camera because it had the best price, even better than Amazon or any other retailer. Plus it came with free shipping. It arrived and it was in perfect condition. I was very pleased and wouldn't hesitate to order from Beach Camera again.
28 décembre 2025
Avis spontané
Réponse : Beach Camera
Hello Mark,
Thank you for your kind review! We’re thrilled to hear that you found a great price and had a smooth, positive experience from start to finish. It’s great to know your item arrived in perfect condition and met your expectations.
Thank you for choosing Beach Camera—we truly appreciate your business and look forward to serving you again!
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