When the air conditioning unit broke down after 3 weeks the company dealt with this immediately, offering various options. All queries were dealt with promptly and politely. When I chose to return it,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I snapped a blade on my Belaco pedestal fan while fitting it, before I'd put the safety guards on, so it was my own fault. I emailed Belaco to ask if I could buy a replacement. Olivia replied wit... Voir plus
L'entreprise a répondu
I had an unexpected issue with the kettle I purchased however upon reporting the response time and communication was first class. Many thanks Olivia for your great after sales support.
L'entreprise a répondu
Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issue... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Fournisseur de produits de nettoyage
- Magasin d'aspirateurs
- Magasin de radiateurs
- Magasin de systèmes de climatisation
Écrit par l'entreprise
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Coordonnées de contact
Royaume-Uni
- info@belaco.co.uk
- www.belaco.co.uk
4,1
Bien
157 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received my order of a stand up fan
I received my order of a stand up fan. The blade had a crack in it. I contacted company and they sent replacement by return of post . Brilliant customer service
11 juillet 2025
Avis spontané
Réponse de Belaco
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your fan arrived with a cracked blade, but we're glad we could quickly resolve the issue for you. It's great to know our customer service met your expectations. we truly appreciate your kind words.
Delivery was fast
Delivery was fast, and got a good bargain for the air cooler I ordered.
9 juillet 2025
Réponse de Belaco
Thank you so much for your kind review! We’re delighted to hear that your air cooler arrived quickly and that you were happy with the value. Your satisfaction means a lot to us, and we’re grateful for your recommendation.
Best company best quality
9 juillet 2025
Réponse de Belaco
Thank you for your wonderful feedback! We’re truly honoured to be called the best company and to know you're happy with the quality of our products. Your support means everything to us.
Pleased by the professionalism demonstrated
I was very pleased by the degree of professionalism demonstrated by the Belaco customer service team. The replacement of a product (floor fan) was immediately sent which was immensely helpful to cope up with the extreme UK heat. I wish Belaco and their team best wishes and may you provide your services to the same highest standards.
4 juillet 2025
Réponse de Belaco
Thank you for your kind words and thoughtful wishes. We’re truly pleased to hear that our customer service team was able to assist you promptly with the replacement and that it helped during the recent heatwave.
Delivery issues and the air cooler I…
Delivery issues and the air cooler I purchased is rubbish it just circulates hot air even with freezing cold water
6 juillet 2025
Réponse de Belaco
Thank you for your feedback, and I’m sorry to hear about the delivery issues and your experience with the air cooler.
Someone from our team will be contacting you shortly via email to help resolve the matter.
We appreciate your patience and look forward to assisting you.
Réponse de Belaco
Thank you so much for your kind words! We're delighted to hear that you’re happy with the product, the price, and the quick delivery.
It's not so great.
It's not so great.
Water level not showing correctly, everytime have to check by using torch on the panel to see.
3 juillet 2025
Réponse de Belaco
Thank you for your feedback, and I’m sorry to hear that the water level indicator is not working as expected.
To resolve this for you, could you please contact us directly via email at your earliest convenience? You can provide more details and, if possible, include a photo or short video showing the issue.
We’ll be happy to review the case and assist you further.
Réponse de Belaco
Thank you for your feedback! We're glad to hear that your issue was resolved and the refund was processed smoothly.
Fantastic 4 in 1 air con unit and super…
Fantastic 4 in 1 air con unit and super quick delivery, easy to use and I would highly recommended belaco.
29 juin 2025
Réponse de Belaco
Thank you so much for your fantastic feedback! and we truly appreciate your recommendation of Belaco!
If you ever need any assistance, we’re just a message away.
The customer service is professional
The customer service is professional, and provides useful help!
30 juin 2025
Avis spontané
Réponse de Belaco
Your satisfaction is our top priority, and it’s great to know we were able to assist you effectively.
Excellent company
Excellent company. Sorted my problem very quick. Will buy from this seller again
4 juillet 2025
Avis spontané
Réponse de Belaco
We’re really glad to hear that your issue was resolved quickly and that you’re happy with our service. It means a lot to us that you’d choose to buy from us again. we look forward to serving you in the future!
Quick response to my enquiry
27 juin 2025
Avis spontané
Réponse de Belaco
Thank you for your great response
We had a problem with a faulty…
We had a problem with a faulty appliance, contacted Belaco , Jo responded and immediately remedied the situation , gave us helpful advice , sent out a working replacement the next day .
Faultless service , genuine lady , so impressed with this company , would certainly purchase from them again
25 juin 2025
Avis spontané
Réponse de Belaco
Thank you so much for your lovely review and for taking the time to share your experience. We're delighted to hear that the issue was resolved swiftly and that you were pleased with the replacement and support provided. Feedback like yours truly means a lot to us.
As a small note, and in line with Trustpilot’s terms and conditions, we kindly ask that individual employee names are not mentioned in reviews. You're very welcome to refer to the helpful support you received — we absolutely value your kind words — but we must follow the platform’s guidelines to protect staff privacy.
Thank you once again for your understanding and your support. We look forward to serving you again!
GGreat service and quick delivery, unit works really well in my bedroom.reat service and quick delivery
Great service and quick delivery, unit works really well in my bedroom.
18 juin 2025
Réponse de Belaco
Thank you so much for taking the time to leave such a lovely review on Trustpilot. We truly appreciate your kind words and are delighted to hear that you're happy with your Belaco product.
Fantastic company and fantastic…
Fantastic company and fantastic service! We recently purchased a portable air con unit from Belaco. When it arrived one of the parts was incorrect (for another model). I contacted Belaco - I spoke to a lady on the phone who asked me to send over a picture of the part and my invoice. The next day they had already sent out the replacement part and this arrived within 2 days. Absolutely fantastic service and would not hesitate to recommend them to anyone!
19 juin 2025
Avis spontané
Réponse de Belaco
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your Belaco portable air conditioner and the service you received. It means a lot to us that you took the time to share your experience — we always strive to provide prompt and helpful support, and it's great to know we made a positive impression.
Best Customer Service EVER!
My experience is better than a 5 star. 9 months after purchasing my blender, it decided it wasn't going to work anymore. I contacted Belaco customer service and my email was replied to, the same day. After explaining the fault, they replaced it - all in the same week. Best customer service I have ever experienced. Thank you.
2 juin 2025
Avis spontané
Réponse de Belaco
We’re truly delighted to hear that your experience with Belaco exceeded expectations, and that our team was able to resolve your blender issue quickly and efficiently. Your kind words mean a lot to us and motivate our team to keep delivering the best service possible.
Thanks again for choosing Belaco – we truly appreciate your support!
Brilliant Service
Brilliant Service, delivered on dates mentioned. Top quality stuff. Would definitely be ordering from here again.
14 mai 2025
Avis spontané
Réponse de Belaco
Thank you so much for your kind words! We're delighted to hear that you were happy with the service, delivery, and quality of the product.
Appalling customer service
Appalling customer service. I will never buy any appliances from Belco again. I emailed them regarding a streamer and was simply fobbed off. They are not interested at all. I’m only giving them one star so I can leave review.
3 avril 2025
Avis spontané
Réponse de Belaco
We’re sorry to hear you were unhappy with your experience. However, after thoroughly reviewing your case, we would like to clarify that our team made multiple attempts to assist you.
You were asked several times to provide proof of purchase (such as an invoice or receipt), which is essential for us to process any warranty claims. Unfortunately, this was never provided. Additionally, your explanation regarding who purchased the item changed during the correspondence, making it difficult for us to verify the claim.
Please note that an invoice is essential not only to confirm the purchase but also to verify whether the item was bought new or used, and whether it is still within the warranty period. This ensures we can process claims fairly and in line with our policy and fulfil legal requirement.
We always aim to support our customers fairly and efficiently.
Good value but no spares/after service
Bough great value steam mop and works well. Just don't buy if you need to obtain spares as there does not seem to be anywhere you can get these.
5 avril 2025
Avis spontané
Réponse de Belaco
Thank you for your feedback! We're so glad to hear that the steam mop is working well for you.
We truly appreciate your input regarding spare parts availability. We understand how important it is to have easy access to replacements, and we want to assure you that we're planning to offer spare parts for our products in the near future. We’re actively working on this and hope to have it available soon.
The Steamer is AMAZING
Absolutely awesome the steamer I just bought. Deliver lots than I expected hot cloud to kill fleas and all crap on the floor. 100% will beat high brands as I used Karcher in the past.
26 mars 2025
Avis spontané
Réponse de Belaco
Thank you so much for your fantastic review! We’re thrilled to hear that your new steamer has exceeded your expectations and is delivering such great results. It’s especially rewarding to know that you found it even better than high-end brands
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