I ordered two dresses from this company, and waited a month to receive incredibly poor quality dresses that did not look at all like the website pictures. The black linen coctail dress was 100% polye... Voir plus
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If only zero stars were an option. I ordered a beautiful white chiffon dress pictured and described on their website and received an absolute joke of a polyester “dress” which didn’t remotely resemble... Voir plus
L'entreprise a répondu
Too bad I only thought to look up the reviews for this company after purchasing something from their website. I too ordered what I thought was a linen/cotton blend dress but received a cheap feeling s... Voir plus
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Absolutely awful and would not recommend!! The item was nothing liked I ordered. I have attempted a return and have received zero response from them!! Items ship from overseas so who knows how much I'... Voir plus
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1,5
Mauvais
44 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Friendly customer service
I hadn't ordered the right size, but after contacting customer service, they handled it very well by sending me a new one. I'm very grateful to them for their kindness.
1 août 2026
Avis spontané
Extremely poor quality and product design does not match pictures
I ordered two dresses from this company, and waited a month to receive incredibly poor quality dresses that did not look at all like the website pictures. The black linen coctail dress was 100% polyester, not linen as advertised, and smelled of very strong perfume. The pink dress did not look the website pictures, as well. The cowel neckline had a raw, unfinished edge, the waist was a simple straight line connecting the bodice to the skirt, and not the wide, flattering waistline shown. In addition, there was very little fabric in the skirt, and not the full skirt advertised.
10 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Monica,
I’m sorry to hear how disappointed you are with both dresses and the way your return request has been handled. I understand how frustrating it must be to receive multiple alternative offers when you’ve clearly requested a refund, especially with return shipping costs that are so high.
We understand that you’ve already been in contact with our team several times, and we’re sorry that the outcome has left you feeling this way. Please reach out to our customer care team with your order number so we can review the previous correspondence and your refund request again. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Leaving a 1-star rating because there…
Leaving a 1-star rating because there is no 0.
Extremely disappointing experience. We requested a return and submitted the requested photos on 08/21/26, well within their 30-day return period. Instead of honoring the timely request, they repeatedly send the same automated response claiming the return period has now passed, completely ignoring the fact that their lack of response caused the delay. Terrible customer service, poor product quality, horrible AI-automated communication, and absolutely no accountability. I would not recommend this company.
18 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Juliana,
I’m sorry to hear how frustrating this experience has been. I understand your concern, especially since you submitted your return request and photos on August 21, within the 30-day return period, but were later told that the return window had closed.
Please contact our customer care team with your order number so we can review the original request date and previous correspondence to ensure your return is assessed based on when you first contacted us. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
BIGGEST SCAM EVER
BIGGEST SCAM EVER. Extremely poor clothing quality for sizing, fit and material. Don’t be bamboozled by their legit looking website. The real clothes look nothing like their website.
Return policy is extremely misleading — BUYERS BEWARE!
When I asked for a refund, I first had to send pictures of the front and back of the items. In response, they offered escalating partial refunds or discounts. When I declined multiple times, I was eventually told I would have to return merchandise to China with tracking at my own expense. I was quoted $65 by the post office. The 2 dresses cost $85.
Even more misleading are the responses to the (consistently bad) reviews on this website from the company. They will NOT RESOLVE you issues!
This was Bella Hudson’s final and actual reponse I received after multiple email exchanges asking for a refund for my defect clothing:
“Thank you for your email”
“The photos have been reviewed by the supplier. They have indicated that you received the correct products and that there is no defect.”
“We do not reimburse return costs; my sincere apologies for the inconvenience.”
“I wish you a nice day.”
“Kind regards,
Jolene
Bella Hudson”
16 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Monica,
I’m sorry to hear how disappointed you are with both dresses and the way your return request has been handled. I understand how frustrating it must be to receive multiple alternative offers when you’ve clearly requested a refund, especially with return shipping costs that are so high.
We understand that you’ve already been in contact with our team several times, and we’re sorry that the outcome has left you feeling this way. Please reach out to our customer care team with your order number so we can review the previous correspondence and your refund request again. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Too bad I only thought to look up the…
Too bad I only thought to look up the reviews for this company after purchasing something from their website. I too ordered what I thought was a linen/cotton blend dress but received a cheap feeling stretchy material dress. This is one of those companies that try to haggle with you when you ask to return it. Then you have to send it back to this miles long address in the middle of nowhere China. The return cost was half as much as the dress but to make a point I sent it back anyway. I’d rather give my money to the USPS than this scam company.
17 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Tanecia,
I’m sorry to hear that the dress didn’t meet your expectations, especially regarding the material and quality. I understand how frustrating the return process must have been, particularly with the high shipping costs.
Since you’ve already sent the item back, please contact our customer care team with your order number and return tracking details so we can look into the status of your return and refund. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
Absolutely awful and would not…
Absolutely awful and would not recommend!! The item was nothing liked I ordered. I have attempted a return and have received zero response from them!! Items ship from overseas so who knows how much I'd pay return shipping cost. Do not buy!!
12 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Erin,
I’m sorry to hear that the item you received was not what you expected and that you've had difficulty arranging a return. I understand how frustrating this must be, especially with concerns about return shipping costs.
Please contact our customer care team with your order number so we can review your case and help you with the next steps. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Trying to return an item
Trying to return an item. They do reply to messages but when you reply to their message, it comes back to your email. It does not go to theirs. I’m sure they figure a person will just give up when they do not get a reply back.
I’ve had to copy/paste my thread into a brand new email to their info email address. So far they’ve offered several discounts to receive another item rather than returning my item. We will see where this ends up.
Im done with all these scammers.
Stick to buying from proven name brand retailers even if it costs a bit more.
14 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi AnnM,
I’m sorry to hear about the difficulties you’ve experienced with our email communication and return process. I understand how frustrating it must be to have to resend your messages and receive alternative offers when you're trying to arrange a return.
Please contact our customer care team through our info email address with your order number so we can review your previous correspondence and help you with the next steps. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
If only zero stars were an option
If only zero stars were an option. I ordered a beautiful white chiffon dress pictured and described on their website and received an absolute joke of a polyester “dress” which didn’t remotely resemble what was advertised. Contacted customer service and they refuse to refund without me paying return shipping to China, which is at least $20. Huge scam of a company. Wish I had read the other reviews here before buying.
15 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Sarah,
I’m sorry to hear that the dress you received was not what you expected. I understand how disappointing this is, especially when the material and appearance are different and the return shipping costs are an additional concern.
Please contact our customer care team with your order number so we can review your case and the available return options. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
DO NOT buy from BEllA HUDSON
DO NOT buy from BEllA HUDSON. I am writing a second review for Bella Hudson. Due to the last review I wrote they responded to my email and gave me a return shipping address in China. They have a warehouse in NYC. I have been offered a 15% refund and now a 20% refund and to keep the item. The dress is cheaply made and not worth the $12, I would receive. They will not except returns, so don't buy from BELLA Hudson.
14 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi SS,
We can see that this is your second review regarding the same order, and we’re sorry that you’re still unhappy with the situation. We understand how frustrating the return process has been for you.
Please continue the conversation with our customer care team so we can review the return details and previous correspondence with you. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Stop, dont buy!
Stop! Do not be fooled by this website! Returns are impossible. Clothing is substandard and in no way resembles the elegant photos. They are ripping people off. Total scam!
10 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Barb,
I’m sorry to hear that you were disappointed with the clothing and the return process. I understand how frustrating it is when an order doesn’t meet your expectations and arranging a return feels difficult.
Please contact our customer care team with your order number so we can review your case and help you further. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Chloe
Bella Hudson Customer Care
I wished I had checked Trust Pilot…
I wished I had checked Trust Pilot before ordering from this company. The dress looked nothing like the picture and hung like a rag. Truly ugly. Unfortunately, they do not offer returns—unless you ship to china at your own expense. They offered 15 percent of the $60 I paid. What a ripoff.
10 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Melia,
I’m sorry to hear that the dress didn’t meet your expectations and that the return options left you disappointed.
Please contact our customer care team with your order number so we can review your case and see what options are available. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
False advertising
False advertising. The fabric isn’t what they claim it is. They stated linen, and I received cheap polyester.
Additionally, they don’t provide a full refund unless you pay for shipping to China!
Update: I reached out again after their response below and still no conclusion.
6 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Karina,
I’m sorry to hear that the fabric was not what you expected and that the return process has been frustrating.
Please contact our customer care team with your order number so we can review your case and help with the next steps. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Terrible quality, non-existent customer service
I had the same experience as another buyer; ordered the linen set. It’s not linen, it’s a pale yellow sheer polyester that you can see through. Their phone number is non-working; the call doesn’t go through. I have sent multiple emails to start the return process; no response. Terrible quality and non-existent customer service— do NOT buy. As another buyer noted, I was never provided with an order number or order receipt. So shady.
5 août 2026
Avis spontané
Réponse de Bella Hudson
Hi Helen,
I’m sorry to hear about your experience. I understand how frustrating it is when the material and quality are not what you expected, especially when you’re also having difficulty reaching us to arrange a return.
Please contact our customer care team with the email address used for your order so we can locate your purchase and look into this for you. We also recommend checking your spam or junk folder, as order confirmations and our replies can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
Zero stars
Zero stars. Ordered a dress that looks NOTHING like the original picture. The package was delivered opened and the dress itself was such poor quality I was genuinely shocked. I’ve ordered dresses off of SHEIN with better quality than that.
6 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Selma,
I’m sorry to hear how disappointed you were with the dress, especially with the package arriving opened and the quality not meeting your expectations.
Please contact our customer care team with your order number so we can look into the delivery and the item you received. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
DO NOT ORDER FROM BELLA HUDSON. BEWARE/SCAM!
The reviews I've read are all true! A horrible scam of a company, and they should be ashamed of the way they are misleading people and stealing their money. I ordered a simple white dress for my elopement in hopes it would be a cute and casual look. The dress came, and it was nothing like it was pictured; the material was tulle, not chiffon, and a horrible polyester blend bodysuit. It looked like a low-quality dance costume - it was awful and, not to mention, damaged. The fabric was ripped and clearly cut with scissors, with no hems, and overall HORRIBLE quality. Then I went to return it, and they wouldn't give me my money back and were asking me to pay return shipping even though the item is clearly damaged. No luck getting my money back, but maybe I can stop someone else from buying from them and entering this nightmare.
17 août 2026
Avis spontané
Réponse de Bella Hudson
Hi Sabrina,
I’m sorry to hear how disappointed you were with the dress, especially since it was intended for your elopement. I understand how frustrating it is when an item arrives damaged and the material and overall quality are not what you expected.
Please contact our customer care team with your order number so we can review the damaged item and your return request properly. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Chloe
Bella Hudson Customer Care
It should be NO star!
It should be NO star!
Corrupt, illegitimate pirates. Site states FULL refund within 30 days; misstated, offering me 15% off OR buy another item at 70% off. States emphatically do NOT go through the hassle of the return; buy something else. I never even got an email with my receipts, yet, I was asked for a copy of my receipt and photos of the crappy, wrinkled, "baggy" flats I purchased. Emails back and forth, back and forth, do NOT answer phone-so much work for crooks. I am sending back two pairs of shoes, incurring the cost of my return, and Bella Hudson has not heard the last from me if I do NOT get my charge card refunded as it states on their website.
1 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Stephanie,
I’m sorry to hear how frustrating this experience has been. I understand that after requesting a return, having to go back and forth by email and provide additional information can make the process feel unnecessarily difficult.
Please contact our customer care team with your order number and the email address used for the purchase so we can review the return and refund status. We also recommend checking your spam or junk folder, as order confirmations and our replies can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
The items are not what is pictured
The items are not what is pictured. .the return policy is laughable... they are scam artists.. in their clothing, in their return policy.. save your money.. ridiculous
3 septembre 2026
Avis spontané
Réponse de Bella Hudson
Hi Corine,
We can see that this is your second review regarding your experience with us, and we’re sorry that you’re still unhappy with your order. We understand your frustration with the items you received and the return process.
Please contact our customer care team with your order number so we can review your case and help you further. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
I have never written a review before…but this deserved one
I have never written a review before HOWEVER I was extremely disappointed with Bella Hudson so let this be your warning to proceed with extreme caution or just not at all with them.
I ordered an elegant evening dress and received what looked like a $5 princess dress for a 5 year old. Very cheap quality and the only similarity between what I thought I ordered and what I received was that they were both white.
I thought well no big deal I will just return it for a refund like they advertise. I emailed them. They told me to send pictures of what I ordered and what I received. They offered to send me a different size or item at a 70% discount, so...asking me to spend even more money on them. I said no I will return it for a refund. They offered me a 15% reund so that I won't have to deal with shipping it back.
Moral of the story: beware of Bella Hudson
26 août 2026
Avis spontané
Réponse de Bella Hudson
Hi Molly,
I’m sorry to hear how disappointed you were with both the dress and the return process. I understand how frustrating it is when the quality is not what you expected and you’re simply trying to arrange a return.
Please contact our customer care team with your order number so we can review your case and previous correspondence. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Chloe
Bella Hudson Customer Care
I have been trying to return a dress…
I have been trying to return a dress for weeks now. It came with no tags, raw hems, and made of extremely low quality material. The email you have to use is extremely frustrating and I have gotten nowhere. They keep offering me partial refunds but i just want my money back as this product is useless to me
7 août 2026
Avis spontané
Réponse de Bella Hudson
Hi Aynslie,
I’m sorry to hear how frustrating the return process has been. I understand that if the dress arrived without tags and with quality issues, you would want a clear resolution rather than having to go back and forth.
Please contact our customer care team with your order number so we can review your case and previous correspondence. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Sophie
Bella Hudson Customer Care
Company Pawns Off Junk Not What You Order
Purchased shoes through Bella Hudson, they sent the wrong size, TOO SMALL. They sent out another pair after wanting pictures of the shoes and size tags inside sent thru email. The replacements were TOO LARGE and the size tags inside the shoes were removed so I know it was purposeful. Instead of telling me through they didn'thave my size, they just sent whatever they had on hand after removing the stitched in size tags.
DO NOT ORDER FROM BELLA HUDSON... they pawn off whatever they have, not what you ordered.
They respond to contact them... been there done that only to get more grief from their "help". Stay away from Bella Hudson, they sell cheap garbage, not what you see & think you're getting. They'll be out if business soon thankfully.
31 août 2026
Avis spontané
Réponse de Bella Hudson
Hi Anna,
I’m sorry to hear about the sizing issues with both pairs of shoes. I understand how frustrating it must have been to first receive a pair that was too small and then a replacement that was too large.
Please contact our customer care team with your order number so we can review what happened with the replacement and the sizing. We also recommend checking your spam or junk folder, as our messages can sometimes end up there.
Kind regards,
Emma
Bella Hudson Customer Care
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