Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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Lisez les avis des autres
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Voir plus
L'entreprise a répondu
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection... Voir plus
L'entreprise a répondu
I recently purchased a superking bed for myself along with full bedroom furniture sets for my two daughters and my son, and Bensons for Beds exceeded every expectation. The quality of the products is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Aberdeen
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Royaume-Uni
- 1224495862
4,7
Excellent
313 avis
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An Enjoyable Experience
We had a very friendly, helpful and informed sales assistant who was not pushy at all. Thank goodness. We were given time to try out and think about our purchase. In a relaxed, amiable and again helpful manner we went through the administrative element of the purchase, finally leaving the shop happy with the whole experience.
24 mars 2025
Réponse de Bensons For Beds - Aberdeen
We appreciate your positive feedback! We are so glad to hear that our sales assistant provided you with a helpful and relaxed shopping experience. It's great to know you left happy with your purchase. Take care, Megan at Customer Care
Knew what I was looking for when I…
Knew what I was looking for when I entered store. Was met with friendly helpful and informative support from assistant, who listened to my requirements and advised me accordingly. Very helpful .
17 mars 2025
Avis spontané
Réponse de Bensons For Beds - Aberdeen
We're so glad to hear that you received friendly, helpful, and informative support in our store. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Great service
Kadri was excellent and went above and beyond in helping us choose our beds. She was extremely patient and polite, and even stayed overtime just to help us complete our purchase. We were extremely fortunate to have Kadri helping us.
17 mars 2025
Réponse de Bensons For Beds - Aberdeen
We're so happy to hear that our team member provided you with excellent support and went the extra mile to ensure you found the perfect beds. We appreciate you acknowledging their patience and dedication in assisting you with your purchase. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Aberdeen
We're glad you enjoyed your experience with our team. Thank you for your positive feedback; we appreciate your intention to buy again. Take care, Megan at Customer care
Benson Beds Tempur pillows
Daisy was so helpful and couldn’t do enough to help me out. I would definitely recommend Benson Beds to my friends and family.
12 février 2025
Réponse de Bensons For Beds - Aberdeen
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful. We appreciate you recommending us to your friends and family, Megan at Customer Care
Larry from Tottenham Court Road branch…
Larry from Tottenham Court Road branch was great
14 février 2025
Réponse de Bensons For Beds - Aberdeen
We're so glad that you had such a wonderful experience at our Tottenham Court Road branch. Thank you for your positive feedback, Megan at Customer Care
Mixed bag
Customer service was really good initially. Jodie and Daisy were really helpful when my partner and I were in store on Sunday 26/1. However when we phoned back on the Tuesday as we realised there was a mistake with the bed colour and that we'd been overcharged, a gentleman was manning the store phone. He seemed generally clueless when we asked questions, was unaware of relevant discounts and promotions (had an attitude of 'take it or leave it'), told me a product was unavailable when it was in fact available then when my partner phoned later to enquire about the product, he snapped at her on the phone and suggested that customers in store were more of a priority than she was. On top of that he still never rectified the mistake with the order. Thankfully Daisy was available the next day when we phoned and sorted things out for us.
26 janvier 2025
Réponse de Bensons For Beds - Aberdeen
We appreciate you sharing your experience. We're happy to hear that you received excellent assistance initially. We're sorry that the subsequent phone interaction and order error occurred. We'll address this internally to improve our service consistency. Thank you for bringing this to our attention and allowing us to put this right for you.
Take care, Megan at Customer Care
Réponse de Bensons For Beds - Aberdeen
Thank you for your 5 star review William. We appreciate your kind words. Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Aberdeen
We're happy you received great service, a great price, and quick, efficient delivery! We appreciate your positive feedback and for choosing us.
Megan at Customer Care
Darrell was vey helpful and l got just…
Darrell was vey helpful and l got just the bed l wanted. I would recommend anyone needing a new bed to give bensons a try.
5 janvier 2025
Réponse de Bensons For Beds - Aberdeen
We're happy to hear that you had a positive experience and found the perfect bed with our assistance. Thank you for recommending us; we appreciate your feedback, Megan at Customer Care
Found exactly what I was looking for at…
Found exactly what I was looking for at a reasonable price, the staff couldn’t have been more helpful
1 janvier 2025
Réponse de Bensons For Beds - Aberdeen
We're so happy to hear you found exactly what you needed at a great price! We appreciate your kind words regarding our team's helpfulness.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Aberdeen
Thank you for your 5 star review Jeannette. We appreciate your kind words, Megan at Customer Care
Really bad
Really bad ,
No Customer options for any input ,
No option for modifying, can't do any changes
Benson design only
31 décembre 2024
Réponse de Bensons For Beds - Aberdeen
Thank you for sharing your feedback. We’re sorry to hear that the design options and flexibility didn’t meet your expectations. Your comments are important to us and will be passed on to the relevant team to help improve our service. Thank you for your review – Lauryn at Customer Care
Lovely girls in store very helpful and…
Lovely girls in store very helpful and knowledgeable on product
14 décembre 2024
Purchase enquiry
Called for enquiry and was greeted with nice, friendly person from the Aberdeen location.
Good communication between us and quote for goods received by email without and problem and promptly.
5 décembre 2024
Fintray Road
It gentleman who served us was very helpful and gave us good information and advice about mattresses.
30 novembre 2024
Great advice in the shop at the Harbour…
Great advice in the shop at the Harbour Village in Fleetwood and the item was delivered on time.
14 novembre 2024
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