Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery... Voir plus
Établissement
Changer d'établissementUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Cust... Voir plus
L'entreprise a répondu
We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... Voir plus
L'entreprise a répondu
Claire at the Aintree branch made the whole buying process really easy. We weren’t sure what type of mattress we needed, but her product knowledge and guidance was excellent. She let us try multiple b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Aintree
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, Royaume-Uni
- 1515251782
4,8
Excellent
456 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
I dealt with Lyndsey in the Aintree branch in Liverpool. She was friendly and professional. She wasn't pushy at all and guided us round the shop to the matress I was looking for.
The whole process was easy and excellent communication up until the matress was delivered which was the exact date and time specified.
Overall a good experience.
21 avril 2025
Réponse de Bensons For Beds - Aintree
We're glad you enjoyed your experience at our Aintree branch. It's great to hear that you found our team member to be helpful and that the process was easy. We appreciate your positive feedback regarding the communication and delivery. Take care, Megan at Customer Care
I received excellent customer service…
I received excellent customer service by Claire in the aintree store, who explained everything to me, answered all my questions and was a pleasure to deal with such a lovely and wonderful sales lady. I must also add, Chris was also exceptionally good at dealing with my sales purchase when Claire wasn’t in work
13 mai 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
Thank you for taking the time to share your positive experience with Claire and Chris at our Aintree store! It's wonderful to hear that they provided you with excellent customer service and made your experience a pleasant one. We are happy to have such lovely and wonderful sales associates on our team!
Bought a single bed base and headboard
Bought a single bed base and headboard. Great quality lovely fabric. Guys who delivered rang beforehand and carried the base into the house. Great service throughout from buying in store to delivery. Lots of communication via email with dates and delivery slot, which was really helpful.
29 avril 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
Thank you so much for your kind review! We take pride in providing top-notch quality products and exceptional service to our customers. It's always a pleasure to hear when we have met your expectations. We appreciate your support and thank you for choosing our store for your bed base and headboard needs. Happy sleeping!
I had a very good tour and explanation…
I had a very good tour and explanation of each bed and given me the time to decide and Amid was very helpful and pleasant person
7 mai 2025
Réponse de Bensons For Beds - Aintree
Thank you for your kind words! We are thrilled that you enjoyed our tour and found Amid to be helpful. It was our pleasure to assist you and we hope to see you again soon.
Sleep well,
Team Bensons💜
Highly recommended
Good quality beds and mattresses. We were looked after by Chris who was very helpful and knowledgeable. He advised us with absolutely no pressure and didn't rush us to make a decision. Highly recommended.
2 mai 2025
Réponse de Bensons For Beds - Aintree
We are so happy to hear that you had a great experience with our beds and mattresses and that Chris took great care of you with expert advice. Thank you for recommending us!
Sleep well, Team Bensons💜
Great choice and quality of Beds and Mattresses
At Bensons for Beds we found a superb range of beds and mattresses to choose from, however our experience was made even better by the exceptional and professional attention and help we received from our salesman Chris, he was very friendly and informative throughout.
We would absolutely not hesitate to recommend Bensons of Beds at Aintree Liverpool.
18 avril 2025
Réponse de Bensons For Beds - Aintree
Thank you for your kind words, we are thrilled to hear about your positive experience with Chris at Bensons for Beds Aintree Liverpool. Our team takes pride in providing exceptional service and we are glad it made your visit even better. We appreciate your recommendation and look forward to seeing you in the future!
Sleep well, Team Bensons💜
Excellent customer care received from…
Excellent customer care received from Chris in Aintree Retail Park store. Chris was informative, polite and provided options and advise every step of the way!
21 avril 2025
Réponse de Bensons For Beds - Aintree
Thank you for your glowing feedback! We are thrilled to hear that Chris provided top-notch customer care at our Aintree Retail Park store. We pride ourselves on having knowledgeable, friendly and helpful staff. We will definitely pass on your compliments to Chris. Come back anytime for the same level of service! Sleep well, Team Bensons💜
Customer service from Kyle
20 avril 2025
Réponse de Bensons For Beds - Aintree
Thank you for taking the time to share your experience with Kyle! We strive to provide exceptional customer service, and I'm thrilled to hear he exceeded your expectations. We appreciate your business and look forward to serving you again! - Team Bensons 💜
Very easy shopping trip
Lyndsay was very helpful, answered all my questions and enabled me to choose my mattress with ease. She wasn't pushy at all and that made me feel much less pressured. Hope she's there next time I shop at Bensons.
21 avril 2025
Réponse de Bensons For Beds - Aintree
Thank you for choosing Bensons, and for your kind words about our team member, Lyndsay. We're glad she was able to assist you in finding the perfect mattress without any added pressure. We hope to see you again soon! - Team Bensons 💜
Chris listened to what we wanted and…
Chris listened to what we wanted and found it for us at the right price. Excellent service
14 avril 2025
Réponse de Bensons For Beds - Aintree
"We are thrilled to hear that our dedicated service and attention to your needs resulted in a positive experience. Thank you for leaving this kind review, Chris! We look forward to continuing to provide you with exceptional service and value. #customersatisfaction #grateful"
Highly recommend to purchase from bensons
Excellent customer service from purchasing the bed to the delivery, really nice and helpful people.
14 avril 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
Thank you for your kind words! Customer satisfaction is our top priority and we're so glad to hear that you had a positive experience with our team. We'll continue to go above and beyond for our customers. #HappyCustomers #TopNotchService
Réponse de Bensons For Beds - Aintree
Thank you for your kind words and positive review! We strive to create a welcoming environment and provide helpful assistance without being pushy. Your satisfaction is our top priority. We appreciate your support and hope to see you again soon! #CustomerSatisfaction #FriendlyService
Very helpful and knowledgeable…
Very helpful and knowledgeable salesperson. Delivery very quick but left outside front door did not ring the bell or phone to say they had delivered👎🏻
As a disabled person I could not physically lift the box into the house. 🏠
28 mars 2025
Réponse de Bensons For Beds - Aintree
We appreciate your positive feedback regarding our salesperson's expertise and the prompt delivery. We're sorry the delivery person didn't ring the bell or call, and that you were unable to bring the box inside. We'll address this issue to improve our delivery service. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
We're glad you found our sales rep helpful and appreciated the no-pressure experience. Thank you for your positive feedback Sarah, Megan at Customer Care
Well laid out shop with a huge…
Well laid out shop with a huge selection. Lyndsy was nice and very helpful in helping us choose our mattress.
After using the bed for a time we’re not whole happy with it. After Lyndsy saying we needed a medium mattress but because I mentioned it was going on a sprung base we were told we would need a firm mattress. We also told her we always buy a sprung mattress but her suggestion was to have a foam type. Being of an elderly age it isn’t practical for us to turn it around every couple of months. Luckily enough we recycle our old mattress to our 2nd bedroom which we now use.
17 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy you found our shop well laid out with a huge selection. It's great to hear that our team member was helpful in choosing your mattress! Thank you, Megan at Customer Care
Aintree
Claire was knowledgeable knew what we were looking for, due to this we have purchased our new mattress.
14 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that our team member's knowledge helped you find the perfect mattress. Thank you for sharing your positive experience with us, Megan at Customer Care
All done quickly and didn’t have anyone…
All done quickly and didn’t have anyone following me round let me make my own mind up 😃
9 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that your visit was efficient and you appreciated the space to make your own decisions. Thank you for your positive feedback, Megan at Customer Care
We were advised by claire of the…
We were advised by claire of the different types of beds and she helped choose the one we wanted.
7 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that our team was able to assist you in selecting the perfect bed! Thank you for sharing your positive experience with us, Megan at Customer Care
Wow …
Allowing my wife and I too look around the store full of beds and we asked all the questions and Kyle answered then with great quality
3 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that you and your wife enjoyed looking around our store and that all of your questions were answered with great quality. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.